Netgear RT311 RT314 Reference Manual - Page 100

Test LED Never Blinks or LED Stays On, LNK/ACT LEDs Not On, Troubleshooting the ISP Connection

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Reference Guide for the Model RT311 and RT314 Internet Access Gateway Routers Test LED Never Blinks or LED Stays On When the router is turned on, the Test LED blinks for about 30 seconds at a rate of approximately 0.5 Hz and then turns off. If the Test LED does not blink, or if it stops blinking and stays on, there is a fault within the router. If you experience problems with the Test LED: • Cycle the power to see if the router recovers and the LED blinks for the correct amount of time. If the error persists, you might have a hardware problem and should contact technical support. LNK/ACT LEDs Not On If either the Local or Internet LNK/ACT LED does not light when the Ethernet connection is made, check the following: • Make sure that the Ethernet cable connections are secure at the router and at the hub or workstation. • Make sure that power is turned on to the connected hub or workstation. • Be sure you are using the correct cable: - If you are connecting a Model RT311 router directly to a workstation or to the uplink (MDI) port of a hub, use the red crossover cable. - If you are connecting a Model RT311 router to a normal (MDI-X) hub port, use the white straight-through cable. Troubleshooting the ISP Connection If your router is unable to access the Internet, you should first determine whether the router is able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your router must request an IP address from the ISP. You can determine whether the request was successful using either the browser interface or the Manager interface. To check the WAN IP address from the browser interface: 1. Launch your browser and select an external site such as www.netgear.com 2. Access the Main Menu of the router's configuration at http://192.168.0.1 9-2 Troubleshooting

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Reference Guide for the Model RT311 and RT314 Internet Access Gateway Routers
9-2
Troubleshooting
Test LED Never Blinks or LED Stays On
When the router is turned on, the Test LED blinks for about 30 seconds at a rate of approximately
0.5 Hz and then turns off. If the Test LED does not blink, or if it stops blinking and stays on, there
is a fault within the router.
If you experience problems with the Test LED:
•
Cycle the power to see if the router recovers and the LED blinks for the correct amount of
time.
If the error persists, you might have a hardware problem and should contact technical support.
LNK/ACT LEDs Not On
If either the Local or Internet LNK/ACT LED does not light when the Ethernet connection is
made, check the following:
•
Make sure that the Ethernet cable connections are secure at the router and at the hub or
workstation.
•
Make sure that power is turned on to the connected hub or workstation.
•
Be sure you are using the correct cable:
—
If you are connecting a Model RT311 router directly to a workstation or to the uplink
(MDI) port of a hub, use the red crossover cable.
—
If you are connecting a Model RT311 router to a normal (MDI-X) hub port, use the white
straight-through cable.
Troubleshooting the ISP Connection
If your router is unable to access the Internet, you should first determine whether the router is able
to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your
router must request an IP address from the ISP. You can determine whether the request was
successful using either the browser interface or the Manager interface.
To check the WAN IP address from the browser interface:
1.
Launch your browser and select an external site such as www.netgear.com
2.
Access the Main Menu of the router’s configuration at http://192.168.0.1