Netgear WAC104 User Manual - Page 73

Troubleshoot Your Network Using the Ping Utility, Test the LAN Path to Your Access Point

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802.11ac Wireless Access Troubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation. Test the LAN Path to Your Access Point You can ping the access point from your computer to verify that the LAN path to your access point is set up correctly. To ping the access point from a Windows computer: 1. From the Windows taskbar, click the Start button and select Run. 2. In the field provided, enter ping followed by the IP address of the access point, as in this example: ping 192.168.0.100 3. Click the OK button. A message such as the following one displays: Pinging with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is not functioning correctly, one of the following problems might be occurring: • Wrong physical connections For a wired connection, make sure that the numbered LAN LED is lit for the port to which you are connected. Check that the appropriate LEDs are on for your network devices. If your access point and computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to your computer and access point. • Wrong network configuration Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer. Verify that the IP address for your access point and your computer are correct and that the addresses are in the same subnet. Test the Path From Your Computer to a Remote Device After you verify that the LAN path works correctly, test the path from your computer to a remote device. To test the path from your computer to a remote device: 1. From the Windows toolbar, click the Start button and select Run. 2. In the field provided, enter ping -n 10 IP address. Troubleshooting 73

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Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to the designated
device.The device then responds with an echo reply.You can easily troubleshoot a network using the ping
utility in your computer or workstation.
Test the LAN Path to Your Access Point
You can ping the access point from your computer to verify that the LAN path to your access point is set up
correctly.
To ping the access point from a Windows computer:
1.
From the Windows taskbar, click the
Start
button and select
Run
.
2.
In the field provided, enter
ping
followed by the IP address of the access point, as in this example:
ping 192.168.0.100
3.
Click the
OK
button.
A message such as the following one displays:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, one of the following problems might be occurring:
•
Wrong physical connections
For a wired connection, make sure that the numbered LAN LED is lit for the port to which you are
connected.
Check that the appropriate LEDs are on for your network devices. If your access point and computer
are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports
that are connected to your computer and access point.
•
Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on
your computer.
Verify that the IP address for your access point and your computer are correct and that the addresses
are in the same subnet.
Test the Path From Your Computer to a Remote Device
After you verify that the LAN path works correctly, test the path from your computer to a remote device.
To test the path from your computer to a remote device:
1.
From the Windows toolbar, click the
Start
button and select
Run
.
2.
In the field provided, enter
ping -n 10
IP address
.
Troubleshooting
73
802.11ac Wireless Access