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TROUBLESHOOTING, 5.1 Error Messages

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5. TROUBLESHOOTING 5.1 Error Messages 5. TROUBLESHOOTING This chapter lists the error messages, possible problems, and their solutions. WARNING! If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised Oki Data service representative for assistance. 5.1 Error Messages NOTES: • If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on. • After the printer is turned off, all print data in the printer is cleared. Error Messages HEAD OPEN COMMS ERROR PAPER JAM Problems/Causes The Print Head Block is opened in Online mode. Feeding or printing has been attempted with the Print Head Block open. A communication error has occurred. 1. The media is jammed in the media path. The media is not fed smoothly. 2. The media is not loaded properly. Solutions Close the Print Head Block. Close the Print Head Block. Then press the [RESTART] key. Make sure the interface cable is correctly connected to the printer and the host and the host is turned on. 1. Remove the jammed media, and clean the Platen. Reload the media correctly. Press the [RESTART] key. ⇒ Section 5.3. 2. Reload the media correctly. Then press the [RESTART] key. ⇒ Section 2.3. 3. Wrong Media Sensor is selected for 3. Turn the printer off and then on. the media being used. Select the Media Sensor for the media type being used. Resend the print job. 4. The Black Mark Sensor is not correctly aligned with the Black Mark on the media. 5. Size of the loaded media is different from the programmed size. 4. Adjust the sensor position, then press the [RESTART] key. ⇒ Section 2.3.1. 5. Replace the loaded media with one that matches the programmed size, press the [RESTART] key, or turn the printer off and then on, select a programmed size that matches the loaded media. Resend the print job. 6. Media sensor has not been properly calibrated for the media being used. 6. Refer to Section 2.10 to set the threshold. If this does not solve the problem, turn off the printer, and call a Oki Data authorised service representative. E5- 1

Section	Page
User’s Guide (English)	1
TABLE OF CONTENTS	8
1. PRODUCT OVERVIEW	10
1.1 Introduction	10
1.2 Features	10
1.3 Unpacking	10
1.4 Accessories	11
1.5 Appearance	12
1.5.1 Dimensions	12
1.5.2 Front View	12
1.5.3 Rear View	12
1.5.4 Operation Panel	13
1.5.5 Interior	13
1.6 Options	14
2. PRINTER SETUP	15
2.1 Installation	16
2.2 Connecting thePower Cord	17
2.3 Loading Supplies	18
2.3.1 Loading the Media	23
2.3.2 Loading the Ribbon	24
2.4 Connecting theCables to YourPrinter	26
2.5 Turning the PrinterON/OFF	27
2.5.1 Turning ON the Printer	27
2.5.2 Turning OFF the Printer	27
2.6 Printer Setting	28
2.6.1 User System Mode	29
2.6.2 Parameter Setting	30
2.6.3 Enabling LAN/WLAN	38
2.6.4 Basic Program Setting	39
2.6.5 Enabling Z-Mode	39
2.6.6 Automatic Calibration	40
2.6.7 Dump Mode Setting	41
2.6.8 Logging	43
2.6.9 System Mode	44
2.6.10 Interface Setting	45
2.6.11 Real Time Clock (RTC)	52
2.6.12 Copying Data to/fromUSB Memory	53
2.7 Installing the Printer Drivers	55
2.7.1 Introduction	55
2.7.2 General Description	55
2.7.3 Installing the Printer Driver	55
2.7.4 Installation under Windows XP/Server 2003/Vista/Server 2008/7/Server2008 R2	56
2.7.5 Uninstalling the Printer Driver	59
2.7.5.1 For Windows 7/Server 2008 R2	59
2.7.5.2 For Windows Vista/Server 2008	62
2.7.5.3 Other OS	62
2.8 Print Test	63
2.9 Position and PrintTone FineAdjustment	65
2.9.1 Fine Adjustment	65
2.10 Threshold Setting	72
2.11 Sensor Setting	75
3. ONLINE MODE	77
3.1 Key Functions	77
3.2 LCD	78
3.3 Operation Example	79
3.4 Power Save Function	82
3.4.1 Entering the PowerSaving Mode	82
3.4.2 Exiting the PowerSaving Mode	82
4. MAINTENANCE	83
4.1 Cleaning	83
4.1.1 Print Head/Platen/Sensors	83
4.1.2 Covers and Panels	84
4.1.3 Optional Cutter Module	85
5. TROUBLESHOOTING	86
5.1 Error Messages	86
5.2 Possible Problems	89
5.3 Removing JammedMedia	90
6. PRINTER SPECIFICATIONS	91
7. SUPPLY SPECIFICATIONS	95
7.1 Media	95
7.1.1 Media Type	95
7.1.2 Detection Area of the Transmissive Sensor (Gap sensor)	97
7.1.3 Detection Area of the Reflective Sensor (Black mark sensor)	98
7.1.4 Effective Print Area	99
7.1.5 RFID Tags	100
7.2 Ribbon	102
7.3 Recommended Media and Ribbon Types	104
7.4 Care/Handling of Media and Ribbon	110
APPENDIX 1 MESSAGES AND LEDS	111
APPENDIX 2 INTERFACE	114
APPENDIX 3 PRINT SAMPLES	120
APPENDIX 4 GLOSSARIES	125
Oki contact details	127
Guide de l'utilisateur ( Français)	129
TABLE DES MATIERES	136
1. PRESENTATION	138
1.1 Introduction	138
1.2 Caractéristiques	138
1.3 Déballage	138
1.4 Accessoires	139
1.5 Aspect	140
1.5.1 Dimensions	140
1.5.2 Vue Avant	140
1.5.3 Vue Arrière	140
1.5.4 Panneau de Contrôle	141
1.5.5 Intérieur	141
1.6 Options	142
2. INSTALLATION DE L’IMPRIMANTE	143
2.1 Installation	144
2.2 Connexion du CâbleSecteur	145
2.3 Chargement du Consommables	146
2.3.1 Chargement du Media	147
2.3.2 Chargement du Ruban	152
2.4 Connexion descâbles à votreImprimante	154
2.5 Allumer et Eteindrel’Imprimante	155
2.5.1 Mise en Route del’Imprimante	155
2.5.2 Arrêt de l’Imprimante	155
2.6 Réglage del’Imprimante	156
2.6.1 Mode SystèmeUtilisateur	157
2.6.2 Réglage des Paramètres	158
2.6.3 Activation LAN/WLAN	166
2.6.4 Réglages duProgramme Basic	167
2.6.5 Activation du Z-Mode	167
2.6.6 Calibration Automatique	168
2.6.7 Mode de vidageHexa décimal	169
2.6.8 Fichier Log	171
2.6.9 Mode Système	172
2.6.10 Réglage de l’Interface	173
2.6.11 Réglage de l’HorlogeTemps Réel (RTC)	180
2.6.12 Copier des Donnéesvers/depuis lamémoire USB	181
2.7 Installation des Pilotes d’Impression	183
2.7.1 Introduction	183
2.7.2 Description Générale	183
2.7.3 Installation du Pilote d’Impression	183
2.7.4 Installation sous Windows XP/Server 2003/Vista/Server 2008/7/Server2008 R2	184
2.7.5 Désinstallation du pilote d’impression	187
2.7.5.1 Pour Windows 7/Server 2008 R2	187
2.7.5.2 Pour Windows Vista/Server 2008	190
2.7.5.3 OS Autre	190
2.8 Auto Tests	191
2.9 Ajustement de laposition et de lachauffe	193
2.9.1 Réglage précis	193
2.10 Réglage des seuilsde détection	200
2.11 Ajustement cellules	203
3. MODE ONLINE	205
3.1 Fonction desTouches	205
3.2 LCD	206
3.3 Exemple d’Opération	207
3.4 Mode Economie d’Energie	210
3.4.1 Entrer en modeEconomie d’Energie	210
3.4.2 Sortir du modeEconomie d’Energie	210
4. MAINTENANCE	211
4.1 Entretien	211
4.1.1 Tête d’Impression,Rouleaux et Cellules	211
4.1.2 Capot, Face Avant	212
4.1.3 Massicot Optionnel	213
5. DEPISTAGE DES PANNES	214
5.1 Messages d’Erreur	214
5.2 Problèmes Possibles	217
5.3 Enlever lesBourrages	218
6. SPECIFICATIONS DE L’IMPRIMANTE	219
7. SPECIFICATION DES CONSOMMABLES	223
7.1 Média	223
7.1.1 Types de Médias	223
7.1.2 Zone de Détection de la Cellule Echenillage (Capteur de gap)	225
7.1.3 Zone de Détection de la Cellule Marque Noire	226
7.1.4 Zone d’Impression Effective	227
7.1.5 Tags RFID	228
7.2 Ruban	230
7.3 Types de Media et de Rubans Recommandés	232
7.4 Précautions de Manipulation du Média et du Ruban	238
ANNEXE 1 MESSAGES ET VOYANTS	239
ANNEXE 2 INTERFACES	242
ANNEXE 3 EXEMPLES D’IMPRESSION	248
ANNEXE 4 GLOSSAIRE	253
Oki détails du contact	255
Guida per l'utente (Italiano)	257
SOMMARIO	264
1. SPIEGAZIONE DEL PRODOTTO	266
1.1 Introduzione	266
1.2 Caratteristiche	266
1.3 Disimballo	266
1.4 Accessori	267
1.5 Aspetto	268
1.5.1 Dimensioni	268
1.5.2 Vista frontale	268
1.5.3 Vista posteriore	268
1.5.4 Pannello operatore	269
1.5.5 Interno	269
1.6 Opzioni	270
2. SETUP STAMPANTE	271
2.1 Installazione	272
2.2 Connessione delcavo di alimentazione	273
2.3 Caricamento dei Supporti	274
2.3.1 Caricamento deiSupporti	275
2.3.2 Caricamento Nastro	280
2.4 Connessione dellastampante al sistema	282
2.5 Accensione/Spegnimentostampante	283
2.5.1 Accensione dellastampante	283
2.5.2 Spegnere la stampante	283
2.6 ConfigurazioneStampante	284
2.6.1 System Mode Utente	285
2.6.2 ConfigurazioneParametri	286
2.6.3 Abilitare LAN/WLAN	294
2.6.4 Configurazione BasicProgram	295
2.6.5 Enabling Z-Mode	295
2.6.6 Automatic Calibration	296
2.6.7 Impostazione DumpMode	297
2.6.8 Log	299
2.6.9 System Mode	300
2.6.10 ConfigurazioneInterfacce	301
2.6.11 Real Time Clock (RTC)	308
2.6.12 Copiare Dati da/su unamemoria USB	309
2.7 Installazione del Driver	311
2.7.1 INTRODUZIONE	311
2.7.2 Descrizione Generale	311
2.7.3 Installazione del Driver	311
2.7.4 Installazione con Windows XP/Server 2003/Vista/Server 2008/7/Server2008 R2	312
2.7.5 Disinstallazione del driver della stampante	315
2.7.5.1 Per Windows 7/Server 2008 R2	315
2.7.5.2 Fer Windows Vista/Server 2008	318
2.7.5.3 Altri OS	318
2.8 Stampe di Test	319
2.9 Regolazione fine diStampa e temperaturadi stampa	321
2.9.1 Regolazioni fini	321
2.10 Regolazione soglie	328
2.11 ConfigurazioneSensori	331
3. MODALITÀ ONLINE	333
3.1 Funzione dei tasti	333
3.2 LCD	334
3.3 Esempi operativi	335
3.4 Funzione Power Save	338
3.4.1 Avvo funzione PowerSave	338
3.4.2 Uscita dalla funzionePower Save	338
4. MANUTENZIONE	339
4.1 Pulizia	339
4.1.1 Testina / Pianale /Sensori	339
4.1.2 Coperchio e pannelli	340
4.1.3 Taglierina (opzionale)	341
5. RISOLUZIONE ERRORI	342
5.1 Messaggi di errore	342
5.2 Possibili Problemi	345
5.3 Rimozione cartainceppata	346
6. CARATERISTICHE DELLA STAMPANTE	347
7. CARATTERISTICHE SUPPORTI	351
7.1 Supporti	351
7.1.1 Tipi di supporto	351
7.1.2 Area sensibile per il sensore Transmissive (Gap sensore)	353
7.1.3 Area sensibile per il sensore Reflective (Sensore tacca nera)	354
7.1.4 Area di stampa effettiva	355
7.1.5 Tag RFID	356
7.2 Nastro	358
7.3 Nastri e supporti raccomandati	360
7.4 Cura/Manipolazione del nastro e dei supporti	366
APPENDICE 1 MESSAGGI E LED	367
APPENDICE 2 INTERFACCE	370
APPENDICE 3 STAMPE DI ESEMPIO	376
APPENDICE 4 GLOSSARIO	381
Dettagli contatto Oki	383
Bedienungsanleitung (Deutsch)	385
TABLE OF CONTENTS	393
1. PRODUKT ÜBERBLICK	395
1.1 Einleitung	395
1.2 Vorteile	395
1.3 Auspacken	395
1.4 Zubehör	396
1.5 Äußeres	397
1.5.1 Abmessungen	397
1.5.2 Vorderansicht	397
1.5.3 Rückansicht	397
1.5.4 Bedienfeld	398
1.5.5 Details	398
1.6 Optionen	399
2. PRINTER SETUP	400
2.1 Installation	401
2.2 Netzanschluss	402
2.3 Einlegen desVerbrauchsmaterials	403
2.3.1 Einlegen des Materials	404
2.3.2 Einlegen desFarbbandes	409
2.4 Anschluss derDruckerkabel	411
2.5 Ein-/ AusschaltenON/OFF	412
2.5.1 Einschalten desDruckers	412
2.5.2 Ausschalten desDruckers	412
2.6 Drucker Konfiguration	413
2.6.1 User System Mode	414
2.6.2 Parameter Setting	415
2.6.3 LAN/WLAN aktivieren	423
2.6.4 Basic Programm Setting	424
2.6.5 Z-Mode aktivieren	424
2.6.6 Automatic Calibration(automatische Einmessung)	425
2.6.7 Dump Mode Setting	426
2.6.8 Log	428
2.6.9 System Mode	429
2.6.10 Interface Setting	430
2.6.11 Real Time Clock (RTC)	437
2.6.12 Kopieren auf/voneinem USB Speicher	438
2.7 Druckertreiber Installieren	440
2.7.1 Einführung	440
2.7.2 Allgemeine Beschreibung	440
2.7.3 Installation des Druckertreibers	440
2.7.4 Installation unter Windows XP/Server 2003/Vista/Server 2008/7/Server2008 R2	440
2.7.5 Deinstallieren des Druckers Driver	444
2.7.5.1 Für Windows 7/Server 2008 R2	444
2.7.5.2 Für Windows Vista/Server 2008	447
2.7.5.3 Anderes OS	447
2.8 Testdruck	448
2.9 Feineinstellungen	450
2.9.1 Feineinstellungen	450
2.10 Sensoranpassung	457
2.11 Sensoreinstellung	460
3. ONLINE MODE	462
3.1 Bedienfeld	462
3.2 LCD	463
3.3 Bedienfeld-Beispiel	464
3.4 Energiesparfunktion	467
3.4.1 Ausführen derEnergiesparfunktion	467
3.4.2 Beenden derEnergiesparfunktion	467
4. WARTUNG	468
4.1 Reinigen	468
4.1.1 Druckkopf, Walzen undSensoren	468
4.1.2 Gehäuse undBedienfeld	469
4.1.3 Schneideeinheit(Option)	470
5. FEHLERBEHEBUNG	471
5.1 Fehlermeldungen	471
5.2 Mögliche Ursachen	474
5.3 Beheben einesPapierstaus	475
6. DRUCKER SPEZIFIKATIONEN	476
7. SPEZIFIKATION DES VERBRAUCHSMATERIALS	480
7.1 Material	480
7.1.1 Materialarten	480
7.1.2 Erkennungsbereich des Durchleuchtungssensors	482
7.1.3 Erkennungsbereich des Reflektionssensors	483
7.1.4 Effektiver Druckbereich	484
7.1.5 RFID Tags	485
7.2 Farbband	487
7.3 Empfohlene Materialien und Farbbänder	489
7.4 Lagerung Material/Farbband	495
ANHANG 1 FEHLERMELDUNGEN UND LEDS	496
ANHANG 2 SCHNITTSTELLENBELEGUNG	499
ANHANG 3 Druckbeispiele	505
ANHANG 4 GLOSSARE	510
Oki Kontaktdetails	512
Guía del Usuario (Español)	514
INDICE	521
1. VISTA GENERAL	523
1.1 Introducción	523
1.2 Características	523
1.3 Desembalaje	523
1.4 Accesorios	524
1.5 Vista General	525
1.5.1 Dimensiones	525
1.5.2 Vista Frontal	525
1.5.3 Vista Posterior	525
1.5.4 Panel de Operaciones	526
1.5.5 Interior	526
1.6 Opciones	527
2. INSTALACIÓN DE LA IMPRESORA	528
2.1 Instalación	529
2.2 Conexión del Cablede Alimentación	530
2.3 Carga del Consumibles	531
2.3.1 Carga del Papel	532
2.3.2 Carga de la Cinta	537
2.4 Conexión de la impresora al ordenador	539
2.5 Encendido de laimpresora ON/OFF	540
2.5.1 Encendido de laimpresora	540
2.5.2 Apagado de laimpresora	540
2.6 Configuración de laImpresora	541
2.6.1 Modo Sistema paraUsuario	542
2.6.2 Cambio de Parámetros	543
2.6.3 Habilitar LAN/WLAN	551
2.6.4 Intérprete Basic	552
2.6.5 Activación Z-Mode	552
2.6.6 Calibración automática	553
2.6.7 Configuración de modovolcado	554
2.6.8 Logging	556
2.6.9 Modo Sistema	557
2.6.10 Configuración deInterfaces	558
2.6.11 Configuración delReloj en Tiempo Real(RTC)	565
2.6.12 Copiar Datos a/desdeuna memoria USB	566
2.7 Instalación de los Controladores de Impresora	568
2.7.1 Introducción	568
2.7.2 Descripción General	568
2.7.3 Instalación del Controlador de Windows	568
2.7.4 Instalación bajo Windows XP/Server 2003/Vista/Server 2008/7/Server2008 R2	569
2.7.5 Desinstalación del Driver de Impresión	572
2.7.5.1 Para Windows 7/Server 2008 R2	572
2.7.5.2 Para Windows Vista/Server 2008	575
2.7.5.3 OtroOS	575
2.8 Test de Impresión	576
2.9 Ajuste Fino dePosición y de Tonode Impresión	578
2.9.1 Ajuste Fino	579
2.10 Ajuste de Umbral	585
2.11 Ajuste del Sensor	588
3. MODO ON LINE	590
3.1 Teclas de Función	590
3.2 LCD	591
3.3 Ejemplo de Operación	592
3.4 Función de Ahorro de Energía	595
3.4.1 Activación del modo deAhorro de Energía	595
3.4.2 Salida del modo deAhorro de Energía	595
4. MANTENIMIENTO	596
4.1 Limpieza	596
4.1.1 Cabezal/Rodillo deImpresión/Sensores	596
4.1.2 Cubiertas y Paneles	597
4.1.3 Módulo CortadorOpcional	598
5. SOLUCIÓN DE ERRORES	599
5.1 Mensajes de Error	599
5.2 Posibles Problemas	602
5.3 Cómo Quitar elPapel Atascado	603
6. ESPECIFICACIONES DE LA IMPRESORA	604
7. ESPECIFICACIONES DE CONSUMIBLES	608
7.1 Papel	608
7.1.1 Tipo de Papel	608
7.1.2 Área de Detección del Sensor Transmisivo (Gap sensor)	610
7.1.3 Área de Detección del Sensor Reflectivo (Sensor de marca negra)	611
7.1.4 Área Efectiva de Impresión	612
7.1.5 RFID Tags	613
7.2 Cinta	615
7.3 Tipos de Papel y Cinta recomendados	617
7.4 Cuidado/Manejo del Papel y la Cinta	623
APENDICE 1 MENSAJES Y SEÑALES LUMINOSAS	624
APENDICE 2 INTERFAZ	627
APENDICE 3 EJEMPLOS DE IMPRESIÓN	633
APENDICE 4 GLOSARIO	638
Oki datos de contacto	640
Guia do usuário (Português)	642
Índice	649
1. VISTA GERAL	651
1.1 Introdução	651
1.2 Características	651
1.3 Desembalagem	651
1.4 Acessórios	652
1.5 Vista Exterior	653
1.5.1 Dimensões	653
1.5.2 Vista Frontal	653
1.5.3 Vista Traseira	653
1.5.4 Painel de Controlo	654
1.5.5 Interior	654
1.6 Opções	655
2. INSTALAÇÃO DA IMPRESSORA (SETUP)	656
2.1 Instalação	657
2.2 Conectar o Cabo deLigação	658
2.3 Colocação de Consumíveis	659
2.3.1 Colocação de Papel	660
2.3.2 Colocar a fita	665
2.4 Ligar a impressoraao computador	667
2.5 Ligar e Desligar aImpressora ON/OFF	668
2.5.1 Ligar a Impressora (ON)	668
2.5.2 Desligar a Impressora(OFF)	668
2.6 Configuração deImpressora	669
2.6.1 Modo de Sistema	670
2.6.2 Configuração deParâmetros	671
2.6.3 Activar LAN/WLAN	679
2.6.4 ConfiguraçãoProgramação BASIC	680
2.6.5 Activar Z-Mode	680
2.6.6 Calibração Automática	681
2.6.7 Selecção de DumpMode	682
2.6.8 Logging	684
2.6.9 Modo de Sistema	685
2.6.10 Configuração deInterface	686
2.6.11 Configuração doRelógio em TempoReal (RTC)	693
2.6.12 Copiar Dados de / parauma Memória USB	694
2.7 Instalar os Drivers da Impressora	696
2.7.1 Introdução	696
2.7.2 Descrição Geral	696
2.7.3 Instalar o Driver da Impressora	696
2.7.4 Instalação em Windows XP/Server 2003/Vista/Server 2008/7/Server2008 R2	697
2.7.5 Desinstalar o driver de impressora	700
2.7.5.1 Para Windows 7/Server 2008 R2	700
2.7.5.2 Para Windows Vista/Server 2008	703
2.7.5.3 Outro OS	703
2.8 Teste de Impressão	704
2.9 Ajuste de Posição eTom de impressão	706
2.9.1 Ajuste	706
2.10 ConfiguraçãoThreshold	713
2.11 Ajuste do Sensor	716
3. MODO LIGADA (ON LINE)	718
3.1 Funções de Teclas	718
3.2 LCD	719
3.3 Exemplo de Operação	720
3.4 Modo Poupança de Energia	723
3.4.2 Exiting the PowerSaving Mode	723
4. MANUTENÇÃO	724
4.1 Limpeza	724
4.1.1 Cabeça /Rolo/Sensoresde Impressão	724
4.1.2 Coberturas e Painéis	725
4.1.3 Módulo CortadorOpcional	726
5. SOLUÇÃO DE ERROS	727
5.1 Mensagens de Erro	727
5.2 Possíveis Problemas	730
5.3 RemoverConsumíveisEncravados	731
6. ESPECIFICAÇÕES DA IMPRESSORA	732
7. ESPECIFICAÇÕES DE CONSUMÍVEIS	736
7.1 Consumíveis	736
7.1.1 Tipo de Consumíveis	736
7.1.2 Área de detecção do Sensor Transmissivo (Gap sensor)	738
7.1.3 Área de detecção do Sensor Reflectivo	739
7.1.4 Área efectiva de Impressão	740
7.1.5 Etiquetas RFID (Tags RFID)	741
7.2 Fita	743
7.3 Tipos recomendados de Papel e Fita	745
7.4 Cuidados na Manipulação dos Consumíveis e da Fita	751
ANEXO 1 LEDS E MENSAGENS	752
ANEXO 2 LIGAÇÃO	755
ANEXO 3 AMOSTRAS DE IMPRESSÃO	761
ANEXO 4 GLOSSÁRIO	766

Match case Limit results 1 per page

5. TROUBLESHOOTING

5.1 Error Messages

E5- 1

5. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

5.1 Error Messages

Error Messages

Problems/Causes

Solutions

The Print Head Block is opened in

Online mode.

Close the Print Head Block.

HEAD OPEN

Feeding or printing has been attempted

with the Print Head Block open.

Close the Print Head Block.

Then press

the

[RESTART]

key.

COMMS ERROR

A communication error has occurred.

Make sure the interface cable is correctly

connected to the printer and the host and

the host is turned on.

1. The media is jammed in the media

path.

The media is not fed smoothly.

Remove the jammed media, and clean

the Platen.

Reload the media

correctly.

Press the

[RESTART]

key.

⇒

Section 5.3.

2. The media is not loaded properly.

2. Reload the media correctly.

Then

press the

[RESTART]

key.

⇒

Section 2.3

3. Wrong Media Sensor is selected for

the media being used.

3. Turn the printer off and then on.

Select the Media Sensor for the media

type being used.

Resend the print job.

4. The Black Mark Sensor is not

correctly aligned with the Black

Mark on the media.

Adjust the sensor position, then press

the

[RESTART]

key.

⇒

Section 2.3.1.

5. Size of the loaded media is different

from the programmed size.

Replace the loaded media with one

that matches the programmed size,

press the

[RESTART]

key, or turn the

printer off and then on, select a

programmed size that matches the

loaded media.

Resend the print job.

PAPER JAM

6. Media sensor has not been properly

calibrated for the media being used.

Refer to

Section 2.10

to set the

threshold.

If this does not solve the

problem, turn off the printer, and call a

Oki Data authorised service

representative.

NOTES:

•

If an error is not cleared by pressing the

[RESTART]

key, turn the printer off and then on.

•

After the printer is turned off, all print data in the printer is cleared.

WARNING!

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the

printer.

Turn off and unplug the printer, then contact an authorised Oki Data service representative for

assistance.