Oki LE850DT LE840/LE850 Users Guide - Page 87

Error Messages Cont., Error Messages, Problems/Cause, Solutions,

Page 87 highlights

5. TROUBLESHOOTING 5.1 Error Messages 5.1 Error Messages (Cont.) Error Messages CUTTER ERROR (Only when the cutter module is installed on the printer.) Problems/Cause 1. The media is jammed in the cutter. NO PAPER 2. The Cutter Cover is not attached properly. 1. The media has run out. 2. The media is not loaded properly. 3. The media sensor position has not been adjusted properly. 4. Media sensor has not been properly calibrated for the media being used. RIBBON ERROR 5. The media is slack. 1. The ribbon is not fed properly. NO RIBBON 2. The ribbon is not loaded. 3. The ribbon sensor has a problem. The ribbon has run out. REWIND FULL The Built-in Rewinder Unit is full. EXCESS HEAD TEMP The Print Head has overheated. HEAD ERROR POWER FAILURE There is a problem with the Print Head. A momentary power failure has occurred. Power off/on timing is too fast. Solutions 1. Remove the jammed media. Press the [RESTART] key. If this does not solve the problem, turn off the printer, and call an Oki Data authorised service representative. ⇒ Section 4.1.3. 2. Attach the Cutter Cover properly. 1. Load new media. Press the [RESTART] key. ⇒ Section 2.3.1. 2. Reload the media correctly. Press the [RESTART] key. ⇒ Section 2.3.1. 3. Adjust the sensor position. Press the [RESTART] key. ⇒ Section 2.3.1. 4. Refer to Section 2.10 to set the threshold. If this does not solve the problem, turn off the printer, and call an Oki Data authorised service representative. 5. Take up any slack in the media. 1. Remove the ribbon and check the status of the ribbon. Replace the ribbon if necessary. If the problem is not solved, turn off the printer, and call an Oki Data authorised service representative. 2. Load a ribbon. ⇒ Section 2.3.2 3. Turn off the printer and call an Oki Data authorised service representative. Load a new ribbon. Press the [RESTART] key. ⇒ Section 2.3.2. Remove the backing paper from the BuiltIn Rewinder Unit. Press the [RESTART] key. Turn off the printer and allow it to cool down for about 3 minutes. If this does not solve the problem call an Oki Data authorised service representative. Replace the Print Head. Check that the power source, which supplies power to the printer, is the correct rating. If the printer shares the same power outlet with other electrical appliances that consume large amounts of power, use a different outlet. Turn on the printer after LED is not blinking. (Power turn on during LED blinking) E5- 2

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5. TROUBLESHOOTING
5.1 Error Messages
E5- 2
5.1 Error Messages (Cont.)
Error Messages
Problems/Cause
Solutions
1.
The media is jammed in the cutter.
1. Remove the jammed media.
Press the
[RESTART]
key.
If this does not
solve the problem, turn off the printer,
and call an Oki Data authorised
service representative.
Section 4.1.3
.
CUTTER ERROR
(Only when the cutter
module is installed on
the printer.)
2. The Cutter Cover is not attached
properly.
2. Attach the Cutter Cover properly.
1. The media has run out.
1. Load new media.
Press the
[RESTART]
key.
Section 2.3.1
.
2. The media is not loaded properly.
2. Reload the media correctly.
Press the
[RESTART]
key.
Section 2.3.1
.
3. The media sensor position has not
been adjusted properly.
3.
Adjust the sensor position.
Press the
[RESTART]
key.
Section 2.3.1.
4. Media sensor has not been properly
calibrated for the media being used.
4
.
Refer to
Section 2.10
to set the
threshold.
If this does not solve the
problem, turn off the printer, and call
an Oki Data authorised service
representative.
NO PAPER
5. The media is slack.
5.
Take up any slack in the media.
1. The ribbon is not fed properly.
1. Remove the ribbon and check the
status of the ribbon.
Replace the
ribbon if necessary.
If the problem is
not solved, turn off the printer, and
call an Oki Data authorised service
representative.
2. The ribbon is not loaded.
2. Load a ribbon.
Section 2.3.2
RIBBON ERROR
3. The ribbon sensor has a problem.
3.
Turn off the printer and call an Oki
Data authorised service representative.
NO RIBBON
The ribbon has run out.
Load a new ribbon.
Press the
[RESTART]
key.
Section 2.3.2
.
REWIND FULL
The Built-in Rewinder Unit is full.
Remove the backing paper from the Built-
In Rewinder Unit.
Press the
[RESTART]
key.
EXCESS HEAD TEMP
The Print Head has overheated.
Turn off the printer and allow it to cool
down for about 3 minutes.
If this does not
solve the problem call an Oki Data
authorised service representative.
HEAD ERROR
There is a problem with the Print Head.
Replace the Print Head.
A momentary power failure has
occurred.
Check that the power source, which
supplies power to the printer, is the
correct rating.
If the printer shares the
same power outlet with other electrical
appliances that consume large amounts of
power, use a different outlet.
POWER FAILURE
Power off/on timing is too fast.
Turn on the printer after LED is not
blinking. (Power turn on during LED
blinking)