Onkyo TX-NR509 Owner Manual - Page 67

6 Using ON/STANDBY on the front panel, turn off and on the AV receiver. Do not use RECEIVER on the remote controller. Congratulations! You now have the latest firmware installed on your Onkyo AV receiver. Troubleshooting Case 1: If "No Update" is displayed on the front display of the AV receiver, it means that the firmware has already been updated. You do not need to do anything further. Case 2: If an error occurs, "Error!! *-** No media" is displayed on the front display of the AV receiver. (Alpha-numeric characters on the front display are denoted by asterisks.) Refer to the following table and take appropriate action. ■ Errors during an update via Network Error Code Description *-10, *-20 The Ethernet cable was not detected. Reconnect the cable properly. *-11, *-13, *-21, *-28 Internet connection error. Check the following items: • Make sure the IP address, subnet mask, gateway address, and DNS server are configured properly. • Make sure the router is turned on. • Make sure the AV receiver and the router are connected with an Ethernet cable. • Make sure your router is configured properly. See the instruction manual of the router. • If your network allows only one client connection and there is any other device already connected, the AV receiver will not be able to access the network. Consult your Internet Service Provider (ISP). • If your modem does not function as a router, you will need a router. Depending on your network, you may need to configure the proxy server if necessary. See the document provided by your ISP. If you are still unable to access the Internet, the DNS or proxy server may be temporarily down. Contact your ISP. Others Retry the update procedure from the beginning. If the error persists, please contact Onkyo Support (➔ page 69) and provide the error code. Case 3: If an error occurs during the update process, disconnect then reconnect the AC power cord and try again. Case 4: If an error occurs due to a wrong selection of input sources, turn off and on the AV receiver. Then retry the update. Case 5: If you do not have an Internet connection to the network, please contact Onkyo Support (➔ page 69). En 67