Onkyo TX-NR509 Owner Manual - Page 69

Case 1, No Update, Errors during an update via USB - troubleshooting

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Troubleshooting Case 1: If "No Update" is displayed on the front display of the AV receiver, it means that the firmware has already been updated. You do not need to do anything further. Case 2: If an error occurs, "Error!! *-** No media" is displayed on the front display of the AV receiver. (Alpha-numeric characters on the front display are denoted by asterisks.) Refer to the following table and take appropriate action. ■ Errors during an update via USB Error Code *-10, *-20 *-14 Others Description The USB device was not detected. Make sure the USB flash memory or USB cable is properly connected to the USB port. If the USB storage device has its own power supply, use it to power the USB device. The firmware file was not found in the root folder of the USB device, or the firmware file is for another model. Retry and download the file on the support page of the web site, following the on-site instructions. If the error persists, please contact Onkyo Support and provide the error code. Retry the update procedure from the beginning. If the error persists, please contact Onkyo Support and provide the error code. Case 3: If an error occurs during the update, disconnect then reconnect the AC power cord and try again. Case 4: If an error occurs due to a wrong selection of input sources, turn off and on the AV receiver. Then retry the update. ONKYO CORPORATION 2-1, Nisshin-cho, Neyagawa-shi, OSAKA 572-8540, JAPAN The Americas ONKYO U.S.A. CORPORATION 18 Park Way, Upper Saddle River, N.J. 07458, U.S.A. Tel: 800-229-1687, 201-785-2600 Fax: 201-785-2650 Hours: M-F 9am-8pm/Sat-Sun 10am-4pm ET Europe ONKYO EUROPE ELECTRONICS GmbH Liegnitzerstrasse 6, 82194 Groebenzell, GERMANY Tel: +49-8142-4401-0 Fax: +49-8142-4401-555 China, Hong Kong ONKYO CHINA LIMITED Unit 1&12, 9/F, Ever Gain Plaza Tower 1, 88, Container Port Road, Kwai Chung, N.T., Hong Kong Tel: 852-2429-3118 Fax: 852-2428-9039 Asia, Oceania, Middle East, Africa Please contact an ONKYO distributor referring to Onkyo SUPPORT site. En 69

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69
En
Troubleshooting
Case 1:
If “
No Update
” is displayed on the front display of the
AV receiver, it means that the firmware has already been
updated. You do not need to do anything further.
Case 2:
If an error occurs, “
Error!! *-** No media
” is displayed
on the front display of the AV receiver. (Alpha-numeric
characters on the front display are denoted by asterisks.)
Refer to the following table and take appropriate action.
■
Errors during an update via USB
Case 3:
If an error occurs during the update, disconnect then
reconnect the AC power cord and try again.
Case 4:
If an error occurs due to a wrong selection of input
sources, turn off and on the AV receiver. Then retry the
update.
Error Code
Description
*
-10
,
*
-20
The USB device was not detected. Make sure
the USB flash memory or USB cable is
properly connected to the USB port. If the
USB storage device has its own power supply,
use it to power the USB device.
*
-14
The firmware file was not found in the root
folder of the USB device, or the firmware file
is for another model. Retry and download the
file on the support page of the web site,
following the on-site instructions. If the error
persists, please contact Onkyo Support and
provide the error code.
Others
Retry the update procedure from the
beginning. If the error persists, please contact
Onkyo Support and provide the error code.
ONKYO CORPORATION
2-1, Nisshin-cho, Neyagawa-shi, OSAKA 572-8540, JAPAN
The Americas
ONKYO U.S.A. CORPORATION
18 Park Way, Upper Saddle River, N.J. 07458, U.S.A.
Tel: 800-229-1687, 201-785-2600
Fax: 201-785-2650
Hours: M-F 9am-8pm/Sat-Sun 10am-4pm ET
Europe
ONKYO EUROPE ELECTRONICS GmbH
Liegnitzerstrasse 6, 82194 Groebenzell, GERMANY
Tel: +49-8142-4401-0 Fax: +49-8142-4401-555
China, Hong Kong
ONKYO CHINA LIMITED
Unit 1&12, 9/F, Ever Gain Plaza Tower 1, 88, Container Port Road,
Kwai Chung, N.T., Hong Kong
Tel: 852-2429-3118 Fax: 852-2428-9039
Asia, Oceania, Middle East, Africa
Please contact an ONKYO distributor referring to Onkyo SUPPORT
site.