Onkyo TX-SR343 User Manual - Page 15

Others Troubleshooting Before starting the procedure Problems may be solved by simply turning the power on/off or disconnecting/connecting the power cord, which is easier than working on the connection, setting and operating procedure. Try the simple measures on both the unit and the connected device. If the problem is that the video or audio is not output or the HDMI linked operation does not work, disconnecting/connecting the HDMI cable may solve it. When reconnecting, be careful not to wind the HDMI cable since if wound the HDMI cable may not fit well. After reconnecting, turn off and on the unit and the connected device. The AV receiver turns off unexpectedly. ●● The AV receiver will automatically enter standby mode when Auto Standby or Sleep Timer is set and launched. ●● The protection circuit may have been activated. If this is the case, when you turn the unit on again, "AMP Diag Mode" will appear on the main unit's display. The unit will then enter a mode that detects abnormal conditions. If no problems are detected, "AMP Diag Mode" will disappear and the unit will return to a normal state. If "CHECK SP WIRE" appears on the display, the speaker cables may be short-circuited. Turn the unit off, and check to see if the cable core of any of the speaker cables is in contact with that of another speaker cable or with the rear panel. After that, turn the unit on again. If "NG" appears, unplug the power cord immediately and contact your Onkyo dealer. There's no sound, or it's very quiet. ●● A wrong input selector button has been selected. Select a correct input for the player. Also check that muting is not on. ●● Not all listening modes use all speakers. There's no picture. ●● A wrong input selector button has been selected. ●● To display video from the connected player on the TV screen while the unit is in standby, you need to enable HDMI Standby Through function. ●● When the TV image is blurry or unclear, power cord or connection cables of the unit may have interfered. In that case, keep distance between TV antenna cable and cables of the unit. Video and audio are out of synch. ●● Video may be delayed relative to audio depending on the settings and connections with your TV. Adjust in "Step 3: Playing Back", "4 Quick Setup Menu", "A/V Sync". Cannot play digital surround. ●● To enjoy digital surround sound including Dolby Digital and DTS, audio output should be set to "Bitstream output" on the connected Blu-ray Disc Player or other device. Cannot output audio according to the format of the source. ●● If you cannot output audio according to the format of the source (Dolby TrueHD, DTS-HD Master Audio, etc.), in the Blu-ray Disc Player settings try setting "BD video supplementary sound" (or secondary sound) to "Off". Change the listening mode for each source after changing the setting to confirm. HDMI control does not function correctly. ●● Set the CEC link function of the unit to on. It is also necessary to make the HDMI linked system setting on the TV. See the TV's instruction manual for details.  Resetting the unit Resetting the unit to the status at the time of shipment may solve the problem. If the measures above do not solve the problem, reset the unit with the following procedure. If you reset the unit status, your preferences will be reset to the defaults. Note them down before starting reset.  How to reset: 1. While holding down CBL/SAT on the main unit (note that step 2 must be performed with this button pressed down) 2. Press zON/STANDBY on the main unit. ("Clear" appears on the display and the unit returns to standby.) ●● Do not unplug the power cord until "Clear" disappears from the display. Clear 2. Press zON/ STANDBY. 1. While holding down CBL/SAT,  How to reset the remote controller: 1. While holding down RECEIVER on the remote controller, press Q until the remote indicator stays lit (about 3 seconds). 2. Within 30 seconds, press RECEIVER again. Remote indicator RECEIVER Q En-15