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Palm 1048NA User Manual - Page 321

Technical support, Getting Help

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CHAPTER 21 Getting Help Technical support If, after reviewing the self-help resources, you cannot solve your problem, go to www.palm.com/ support or send an email to your regional Technical Support office. Before requesting technical support, please experiment a bit to reproduce and isolate the problem. When you do contact Technical Support, please provide the following information: • The name and version of the desktop operating system you are using • The actual error message or state you are experiencing • The steps you take to reproduce the problem • The version of handheld software you are using and available memory To find version and memory information, follow these steps: 1. Go to the Home screen. 2. Open the menus. 3. Select Info from the App menu. 4. Select Version for version info, and Size for memory info. Palm® Z22 Handheld 307

Section	Page
User Guide for the Palm® Z22 Handheld	1
Table of Contents	3
About This Guide	12
Tips for viewing this guide	12
What’s in this guide?	13
Sidebars	14
Setting Up Your Handheld and Your Computer	15
What’s in the box?	16
System requirements	16
Step 1: Charging your handheld	18
Step 2: Turning on your handheld for the first time	20
Step 3: Installing your software	21
Step 4: Connecting your handheld to your computer	22
Switching to another desktop software application	24
Using user profiles	25
Creating a user profile	26
Synchronizing with a user profile	28
Related topics	31
Your Handheld	32
What’s on my handheld?	33
What’s on the screen?	36
What software do I have?	39
Related topics	43
Moving Around in Applications	44
Opening applications	45
Using the 5-way navigator	46
Using menus	50
Finding information	52
Related topics	53
Entering Information on Your Handheld	54
How can I enter information on my handheld?	55
Entering information with Graffiti® 2 writing	55
Writing Graffiti 2 characters	57
Writing Graffiti 2 symbols and other special characters	65
Writing Graffiti 2 shortcuts	67
Entering information with the onscreen keyboard	69
Entering info from Contacts into another application	71
Editing information	73
Copying and pasting information	74
Deleting information	75
Related topics	76
Managing Your Contacts	77
Adding a contact	78
Entering additional contact information	81
Selecting contact field types	82
Defining custom fields	83
Selecting a contact as your business card	84
Copying contact information into multiple contacts	85
Locating a contact on your list	86
Deleting a contact	87
Customizing the Contacts list	88
Working with Contacts on your computer	90
Related topics	91
Moving Info Between Your Handheld and Your Computer	92
Why synchronize information?	93
What information is synchronized?	94
How to synchronize	95
Customizing your synchronization settings	97
Choosing how your computer responds to synchronization requests	97
Setting synchronization options	99
Choosing whether application information is updated	100
Installing applications to your handheld	106
Using Quick Install	106
Using commands in the HotSync menu	108
Entering information using desktop software	110
Other ways of managing information	113
Checking space and version numbers	119
Removing information	120
Related topics	123
Managing Your Calendar	124
Scheduling events	125
Scheduling an appointment	125
Scheduling an event without a start time	127
Scheduling a repeating event-standard interval	129
Scheduling a repeating event-unusual interval	130
Scheduling an event that is longer than a day	132
Entering a location or a note for an event	133
Scheduling an event with a time zone	135
Color-coding your schedule	137
Managing your color-codes	137
Assigning a color code to an event	140
Setting an alarm	141
Rescheduling an event	142
Deleting events	144
Deleting a specific event	144
Deleting all your old events	146
Checking your schedule	147
Viewing your appointments and tasks together	147
Viewing your daily schedule	149
Viewing your weekly schedule	151
Viewing your monthly schedule	152
Customizing your calendar	153
Customizing display options for your calendar	154
Setting alarm and time options	157
Working with Calendar on your computer	159
Related topics	160
Your Photo Viewer and Organizer	161
Copying photos to your handheld	162
Viewing photos	163
Organizing photos into categories	165
Related topics	167
Managing Your Tasks	168
Creating a task	169
Setting an alarm	170
Scheduling a repeating task-standard interval	171
Scheduling a repeating task-unusual interval	173
Organizing your tasks	175
Marking a task as complete	176
Deleting tasks	177
Deleting a specific task	177
Deleting all your completed tasks	178
Customizing your Tasks list	179
Working with Tasks on your computer	181
Related topics	182
Writing Memos	183
Creating a memo	184
Viewing and editing a memo	185
Moving memos in your memos list	186
Deleting a memo	187
Working with Memos on your computer	188
Related topics	189
Writing Notes in Note Pad	190
Creating a note	191
Choosing the pen and paper (background) colors	192
Setting an alarm	193
Viewing and editing a note	195
Deleting a note	196
Working with Note Pad on your computer	197
Related topics	198
Beaming Information	199
Beaming information from within an application	200
Beaming a category	202
Beaming an application	203
Related topics	205
Managing Your Expenses	206
Adding an expense	207
Choosing currency options	209
Customizing the currency pick list	209
Presetting the currency symbol	210
Creating a currency symbol	211
Deleting expenses	213
Deleting an individual expense	213
Deleting an entire category of expenses	214
Customizing the expense list	215
Working with Expense on your computer	216
Related topics	217
Performing Calculations	218
Calculator buttons	219
Viewing recent calculations	220
Accessing different calculators	221
Related topics	222
Keeping Your Information Private	223
Choosing a security level	224
Marking information as private	225
Setting the level of privacy	226
Hiding or masking private entries	226
Using a password	227
Creating a password	228
Changing a password	229
Deleting a forgotten password	232
Locking your handheld	234
Locking your handheld automatically	234
Locking your handheld manually	236
Related topics	237
Using Categories to Organize Information	238
Adding a category	239
Renaming a category	240
Deleting a category	241
Placing information in a category	242
Placing an entry in a category	242
Placing an application in a category	244
Viewing information by category	245
Related topics	246
Managing Clock Settings	247
Checking the current date and time	248
Setting the primary location	249
Setting the date and time for the primary location	250
Choosing secondary locations for other time zones	252
Modifying the locations list	253
Adding new locations	253
Deleting a location	255
Setting the alarm clock	256
Changing the clock display	258
Related topics	259
Customizing Your Handheld	260
Customizing the Home screen	261
Customizing the display	263
Changing the screen fonts	263
Adjusting the brightness and contrast	265
Changing screen colors	266
Assigning a button to your frequently used applications	267
Setting the date and time	269
Selecting a location	269
Resetting the date and time	271
Selecting formats for dates, times, and numbers	273
Customizing the way you enter information	275
Choosing the input area	275
Using the full-screen writing area	276
Customizing Graffiti® 2 strokes	278
Setting up shortcuts	279
Changing shortcuts	280
Correcting problems with tapping	281
Selecting sound settings	282
Entering your owner information	283
Conserving battery power	284
Selecting power-saving settings	284
Preventing your handheld from turning on by accident	286
Connecting your handheld to other devices	287
Changing the preset connection settings	288
Creating your own connection settings	290
Related topics	293
Maintaining Your Handheld	294
Handheld do’s and don’ts	294
Resetting your handheld	295
Restoring your information after a hard reset	298
Related topics	300
Common Questions	301
Setup	301
Handheld	303
Moving around	305
Entering information	306
Synchronizing	308
Calendar	312
Memos	314
Note Pad	314
Photos	314
Tasks	315
Privacy	315
Beaming	316
Problems with incompatible applications	317
Getting Help	320
Self-help resources	320
Technical support	321
Product Regulatory Information	322
FCC Statement	322
CE Compliance Statement	323
Battery Warning	323
Intrinsic Safety Warning	324
Static Electricity, ESD, and Your Palm® Handheld	324