Panasonic DMPMS10 DMPMS10 User Guide - Page 29

Reference Troubleshooting guide Before requesting service, please perform the following steps. Do you have the latest firmware installed? Panasonic is constantly improving the unit's firmware to ensure that our customers are enjoying the latest technology. (> 12) 4 Make the following checks and visit our website for more information. For U.S.A. : www.panasonic.com/help Enter the model number. For Canada : http://www.panasonic.ca 4 Or visit our website to find a service center. You can find a service center near you easily on our website. Other support information: For U.S.A. : Contact Customer Service via the web at: www.panasonic.com/contactinfo You may also contact Customer Service directly at: 1-800-211-PANA (7262) Monday-Friday 9am-9pm, Saturday-Sunday 10am-7pm EST For Canada : Customer Care Centre: Telephone #: 1-800-561-5505 Fax #: (905) 238-2360 The following do not indicate a problem with this unit: - Image disturbance during search. ∫ Unit does not respond to remote control or the unit's button. Disconnect the AC adaptor, wait 1 minute, then reconnect the AC adaptor. General operation To return to the factory preset. ¾ Select "Yes" in "Restore Default Settings" in the Setup menu. (> 27) To return all settings to the factory preset. ¾ Reset the unit as follows: 1 Turn the unit on. 2 Press and hold [OK], the blue button and the yellow button on the remote control at the same time for more than 5 seconds. - INFO LED and POWER LED start to flash, and "00RET" is displayed on the screen. 3 Press [1] (right) repeatedly on the remote control until "08FIN" is displayed on the screen. 4 Press and hold [OK] for more than 5 seconds. The remote control does not work properly. ¾ Change the batteries in the remote control. [Refer to "Accessories" in "Owner's Manual (Essential Information)"] ¾ The remote control and this unit are using different codes. Turn on this unit by using the standby/on switch on this unit, and check "Remote Control ", which is displayed on the screen when you press a button on the remote control. Press and hold [OK] and the displayed number ("") for more than 5 seconds. The TV tuner mode is not displayed when the TV is switched on. ¾ This phenomenon may occur, depending on the TV setting, when "Quick Start" is set to "On". ¾ Depending on the TV, this phenomenon may be prevented by reconnecting the HDMI cable to a different HDMI input terminal or by changing the HDMI auto connection setting. - 29 -