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Ricoh Aficio GX e3300N User Guide - Page 211

Troubleshooting, Software Cannot Be Installed, Confirming Installation

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7. Troubleshooting Software Cannot Be Installed This section explains how to troubleshoot software installation problems under different environments. Confirming Installation Check whether the software has been installed. Checking icons Checking the software Checking ports When the printer driver is properly installed, the icon of the printer appears in the [Printers and faxes] folder. When installation of User Guide is complete, User Guide icon appears on your desktop. If the icons do not appear, the software is not properly installed. In this case, you must repeat the installation procedure. See p.54 "Quick Install for USB". 7 You can install SmartDeviceMonitor for Client by clicking "Quick Install for Network" or "DeskTopBinder - SmartDeviceMonitor for Client". If SmartDeviceMonitor for Client is installed, the SmartDeviceMonitor for Client icon appears in the [SmartDeviceMonitor for Client] folder. To open the [SmartDeviceMonitor for Client] folder, select [Programs] on the [Start] menu, then select [DeskTopBinder], and then select [SmartDeviceMonitor for Client]. In the printer properties dialog box, check that USB connection or network printer is selected as a port. To check the connection, perform a test print. If the test print is not printed, see p.214 "If Test Print Fails". Checking Your Computer Environment Check the system requirements for installing the software. 209

Section	Page
GelSprinter GX e2600/GX e3300N/GX e3350N <User Guide>	1
TABLE OF CONTENTS	3
1. Read This First	11
About This Product	11
Introduction	11
Legal Prohibition	11
Trademarks	11
Disclaimer	13
User's Notes	13
Manuals for This Printer	15
How to Read This Manual	17
Description for the Specified Model	17
Symbols	18
Installing User Guide	18
How to Use User Guide	19
Opening from the Icon	20
Opening from the [Start] Menu	20
Opening from the Printer Driver	20
Opening from the CD-ROM	21
Opening from Printer Status Error Messages	21
Removing the User Guide	21
Guide to Components	22
Machine Body	22
Machine Rear	23
Control Panel	25
Adjusting the Angle of the Control Panel	27
Making Printer Settings Using the Control Panel	29
Options	34
Multi Bypass Tray BY1000	34
Detaching and Reattaching the Multi Bypass Tray	34
Recommended Functions	37
2. Preparing for Printing	39
Setting Up the Hardware	39
Checking the Computer and Installation Area	39
The area where the printer is to be placed	39
Check the power source	41
Checking the Computer to be Connected	41
Checking the Supplied Items and Unpacking the Printer	42
Attaching the Options	43
Attaching the Multi Bypass Tray BY1000	43
Installing the Print Cartridges	44
Plugging in the Power Cord and Turning the Power On	46
Loading Paper	47
Loading Paper into Tray 1	48
Loading Paper Larger than A4/Letter (Tray1)	49
Loading Paper into Bypass Tray (optional)	52
Printing a Configuration Page	53
Connecting the Computer and Installing the Software (USB Connection)	55
Before Installing the Software (USB)	55
Connecting the Printer via USB	55
Quick Install for USB	56
Connecting the Computer and Installing the Software (Network Connection)	59
Before Installing the Software (Network Connection)	59
Connecting the Printer via the Network	59
Specifying Settings on the Control Panel	61
Quick Install for Network	63
Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu)	65
Interpreting the Configuration Page	65
Confirming the Connection Method	66
Installing the PCL or RPCS Raster Printer Driver (USB)	68
Sharing the Printer	70
Setting Up a Server	70
Setting Up a Client Computer	71
Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu)	73
Changing the Host Interface Menu	75
Installing the Drivers for Network Connection	76
Installing the PCL or RPCS Raster Printer Driver (Network)	77
Using the SmartDeviceMonitor for Client Port	77
Using the Standard TCP/IP Port	78
Using the LPR Port	80
Using as the Windows Network Printer	81
Installing the DeskTopBinder - SmartDeviceMonitor for Client	83
Paper	84
Compatible Paper Types	84
Loadable Paper Sizes and Quantities	84
Paper Handling Precautions	87
Loading Precautions	87
Correct Orientation of Pre-printed Paper When Loaded in the Tray 1	88
Compatible Paper Sizes for the Duplex Unit	88
Correct Orientation of Pre-printed Paper When Loaded in the Bypass Tray	89
Paper Storage Precautions	89
Paper Type Precautions	90
Non-compatible Paper	91
Printable Area	92
Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)	94
Changing the Paper Input Menu	94
3. Printer Driver	97
Two Types of Printer Properties Dialog Box	97
Opening the Printer Properties Dialog Box	97
Opening the Printing Preferences Dialog Box	97
Opening from an Application	98
Specifying Settings on [Accessories] Tab	99
Conditions for Bidirectional Communication	99
If Bidirectional Communication is Disabled	99
Printing	101
Unauthorized Copy Control	102
Important Notice	104
Canceling Printing	105
Canceling Printing from the Status Monitor	105
Canceling Printing Using the [Job Reset] Key of the Printer	105
Canceling Printing from the Taskbar	106
Selecting the Printer Driver Language	107
4. Monitoring and Configuring the Printer	109
Using the Status Monitor	109
Receiving Notification of Print Job Status via the Status Monitor	109
Using SmartDeviceMonitor for Client	110
Using Notification via SmartDeviceMonitor for Client	111
Specifying the Print Server	111
Specifying the Client Computer Settings	112
Specifying the Settings for Monitoring the Printer	112
Displaying the Printer Status	113
Using Web Browser	114
Displaying Top Page	115
Menu	116
Checking the Printer Status	116
Changing the Printer Settings (GX e3350N only)	117
Notifying the Printer Status by E-mail	117
Specifying Notification the Printer Status by E-mail	118
Auto E-mail Notification: Error Notification Group 1-3	120
Auto E-mail Notification: Counter Notification Group	123
Auto E-mail Notification: Error Notification	124
Auto E-mail Notification: Counter Notification	130
About the Web Browser Help	130
SNMP	131
5. Using the Printer with a Macintosh	133
System Requirements for Macintosh	133
Operating System (for Macintosh)	133
Hardware (for Macintosh)	133
Preparing for Printing (for Macintosh)	134
Installing the Printer Driver under Mac OS X	135
Installing the Printer Driver on a Macintosh	135
Specifying the Printer Settings on a Macintosh	136
Using the Printer via a USB Connection from a Macintosh	136
Using the Printer via Network Connection from a Macintosh	137
Printer Properties Dialog Box on a Macintosh	140
Dialog Boxes for Printer Settings on a Macintosh	140
Displaying the Printer Driver Settings Dialog Boxes on a Macintosh	140
Displaying the Page Setup dialog on a Macintosh	141
Displaying the Print dialog on a Macintosh	141
Displaying the [Maintenance Utility] on a Macintosh	141
Printing with a Macintosh	143
Basic Printing Procedure for Macintosh	143
Printing on a Macintosh	143
Printing on Various Paper Types with a Macintosh	143
Printing on Paper in a Paper Tray with a Macintosh	144
Printing with the Bypass Tray with a Macintosh	145
Canceling a Print Job on a Macintosh	146
Canceling a Print Job from the Computer (for Macintosh)	146
Canceling Printing Using the [Job Reset] Key of the Printer (for Macintosh)	147
Notes on/Limitations of Printing Using a Mac	148
Monitoring and Configuring the Printer (for Macintosh)	152
Displaying the Printer Status on a Macintosh	153
Checking whether Bidirectional Communication is Working on a Macintosh	153
Displaying the Status Monitor on a Macintosh	153
Opening Help on a Macintosh	155
Displaying Help from the Print dialog on a Macintosh	155
Displaying Mac Help	155
Maintaining (for Macintosh)	156
Troubleshooting (for Macintosh)	157
Updating the Printer Driver on a Macintosh	158
Checking the Version of the Printer Driver on a Macintosh	158
Uninstalling the Printer Driver from a Macintosh	158
Software on the CD-ROM for Macintosh	160
Files for Macintosh	160
RPCS Raster Printer Drivers for Macintosh	160
Manuals (HTML files) for Macintosh	161
6. Maintaining	163
Checking the Number of Printed Pages using the Control Panel (Counter Menu)	163
Displaying the Counter	163
Performing Maintenance using the Control Panel (Maintenance Menu)	165
Nozzle Check	166
Head-cleaning	168
No-Fuss Head Cleaning	169
Head-flushing	171
Head Position	172
Adj.Paper Feed	174
Registration	176
Setting the Date and Time	179
Date Setting	179
Time Setting	180
Time Zone Setting	181
De-condensation	182
Specifying System Settings using the Control Panel (System Menu)	184
Changing the System Menu	189
Specifying PCL Settings using the Control Panel (PCL Menu)	190
Changing the PCL Menu	192
Selecting the Control Panel Language	193
Restricting Printer Functions	195
Locking the Keys	195
Unlocking the Keys	195
Replacing a Print Cartridge	197
Checking the Remaining Ink	197
Checking the cartridge replacement indicators of the printer control panel	197
Checking Using the Status Monitor	197
Replacing a Print Cartridge	199
Handling Print Cartridges	201
Replacing an Ink Collector Unit	203
Cleaning	206
Cleaning the Power Cable Plug	206
Moving	207
Moving a Short Distance	207
Moving a Long Distance	207
Disposing	209
When Not Using for a Long Period of Time	210
7. Troubleshooting	211
Software Cannot Be Installed	211
Confirming Installation	211
Checking Your Computer Environment	211
Printer Driver Cannot Be Installed	214
USB Connection is not Automatically Detected	214
If Test Print Fails	216
Uninstalling	217
Uninstalling the Printer Driver	217
Deleting Devices	218
Printing Will Not Start	220
Power Cannot Be Turned On	220
Paper Will Not Feed Even When the Power Is On	220
An Error Occurs	220
Paper Is Not Fed or Delivered Normally	222
Paper Jam	224
Using the [Form Feed] Key to Remove Jammed Paper	224
Removing Paper Jammed in Tray 1	225
Removing Paper Jammed in the Multi Bypass Tray (optional)	227
Removing Paper Jammed under the Top Cover	231
Removing Paper Jammed around the Guide Board	234
Removing Paper Jammed in the Duplex Unit	238
If You Cannot Remove Jammed Paper	240
Print Results Are Not Satisfactory	245
Prints are Unsatisfactory	245
Colors Do Not Match the Displayed Image	247
Positions Do Not Match the Displayed Image	247
Other Problems	248
Checking the Consumables	250
If a Message Appears during Installation	251
Error & Status Messages on the Control Panel	252
Control Panel Error Messages	252
Status Monitor Errors	257
Status Monitor Does Not Open	257
No Response from Printer	257
No Paper/Tray Not Detected (Tray 1)	257
Printing by Form Feed	258
Canceling the Print Job	258
No Paper/Tray Not Detected (Bypass Tray)	259
Loading Paper	259
Canceling the Print Job	260
Paper Size Mismatch/Paper Type Mismatch (Tray 1)	261
Printing by Form Feed	261
Canceling the Print Job	262
Paper Size Mismatch/Paper Type Mismatch (Bypass Tray)	262
Printing by Form Feed	263
Canceling the Print Job	264
Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select)	264
Printing by Form Feed	265
Canceling the Print Job	265
Cover Open	266
Cover Open / Print Cartridge(s) Not Detected	268
Duplex Unit Not Detected	270
Cartridge Almost Empty	271
Cartridge Empty	272
Used Cartridge	273
Ink Collector Unit Not Detected	274
Ink Collector Unit Almost Full	276
Ink Collector Unit Full	276
Used Ink Collector Unit	276
Out of Printable Temperature Range	277
Printer Error	277
Network Interface Error	278
Envelope Selector Position Mismatch	278
Check the position of the envelope selector	279
Check the printer driver settings	279
Printing by Form Feed	279
Canceling the Print Job	280
Maintenance Failed	281
Cannot Recover Error Page	281
Printing by Form Feed	281
Canceling the Print Job	282
8. Appendix	285
Updating the Firmware	285
Checking the Current Printer Driver Version	286
Software on the CD-ROM	287
Files	287
RPCS Raster Printer Drivers	287
PCL Printer Drivers (GX e3350N only)	288
SmartDeviceMonitor for Client	288
Manuals (HTML files)	289
Cautions to Take When Using in a Network	290
Using DHCP	290
Electromagnetic Interference	291
Specifications	292
Printer Body	292
Option (Bypass tray)	295
List of Printer Driver Functions (Windows/Macintosh)	296
Information about Installed Applications	311
expat	311
MD5	311
NetBSD	312
Authors Name List	313
Original SSLeay License	314
TCP/IP	315
JPEG LIBRARY	315
IPSTM print language emulations	315
Where to Inquire	316
Recommended Consumables	317
Option and Consumables	318
INDEX	319
GelSprinter GX e5550N <User Guide>	329
TABLE OF CONTENTS	331
1. Read This First	339
About This Product	339
Introduction	339
Legal Prohibition	339
Trademarks	339
Disclaimer	341
User's Notes	341
Manuals for This Printer	343
How to Read This Manual	345
Description for the Specified Model	345
Symbols	346
Installing User Guide	346
How to Use User Guide	347
Opening from the Icon	348
Opening from the [Start] Menu	348
Opening from the Printer Driver	348
Opening from the CD-ROM	348
Opening from Printer Status Error Messages	349
Removing the User Guide	349
Guide to Components	350
Machine Body	350
Machine Rear	351
Control Panel	352
Adjusting the Angle of the Control Panel	354
Making Printer Settings Using the Control Panel	355
Options	360
Paper Feed Unit TK1110	360
Multi Bypass Tray BY1000	361
Detaching and Reattaching the Multi Bypass Tray	361
Recommended Functions	363
2. Preparing for Printing	365
Setting Up the Hardware	365
Checking the Computer and Installation Area	365
The area where the printer is to be placed	365
Check the power source	367
Checking the Computer to be Connected	367
Checking the Supplied Items and Unpacking the Printer	367
Attaching the Options	369
Attaching the Paper Feed Unit TK1110	369
Attaching the Multi Bypass Tray BY1000	370
Installing the Print Cartridges	370
Plugging in the Power Cord and Turning the Power On	372
Loading Paper	374
Loading Paper into Tray 1	374
Loading Paper Larger than A4/Letter (Tray1)	376
Loading Paper into Tray 2/Tray 3	379
Loading Paper Larger than A4/Letter (Tray 2/Tray 3)	381
Loading Paper into Bypass Tray (optional)	383
Printing a Configuration Page	384
Connecting the Computer and Installing the Software (USB Connection)	386
Before Installing the Software (USB)	386
Connecting the Printer via USB	386
Quick Install for USB	387
Connecting the Computer and Installing the Software (Network Connection)	390
Before Installing the Software (Network Connection)	390
Connecting the Printer via the Network	390
Specifying Settings on the Control Panel	391
Quick Install for Network	393
Checking the Printer Status and Settings using the Printer's Control Panel (List/Test Print Menu)	395
Interpreting the Configuration Page	395
Confirming the Connection Method	396
Installing the PCL or RPCS Raster Printer Driver (USB)	398
Sharing the Printer	400
Setting Up a Server	400
Setting Up a Client Computer	401
Specifying the Interface and Network Settings using the Printer's Control Panel (Host Interface Menu)	403
Changing the Host Interface Menu	405
Installing the Drivers for Network Connection	406
Installing the PCL or RPCS Raster Printer Driver (Network)	407
Using the SmartDeviceMonitor for Client Port	407
Using the Standard TCP/IP Port	408
Using the LPR Port	410
Using as the Windows Network Printer	411
Installing the DeskTopBinder - SmartDeviceMonitor for Client	412
Paper	414
Compatible Paper Types	414
Loadable Paper Sizes and Quantities	414
Paper Handling Precautions	417
Loading Precautions	417
Correct Orientation of Pre-printed Paper When Loaded in the Tray 1/Tray 2/Tray 3	418
Compatible Paper Sizes for the Duplex Unit	419
Correct Orientation of Pre-printed Paper When Loaded in the Bypass Tray	419
Paper Storage Precautions	420
Paper Type Precautions	420
Non-compatible Paper	421
Printable Area	422
Specifying the Paper Settings using the Printer's Control Panel (Paper Input Menu)	424
Changing the Paper Input Menu	424
3. Printer Driver	427
Two Types of Printer Properties Dialog Box	427
Opening the Printer Properties Dialog Box	427
Opening the Printing Preferences Dialog Box	427
Opening from an Application	428
Specifying Settings on [Accessories] Tab	429
Conditions for Bidirectional Communication	429
If Bidirectional Communication is Disabled	429
Printing	431
Unauthorized Copy Control	432
Important Notice	433
Canceling Printing	434
Canceling Printing from the Status Monitor	434
Canceling Printing Using the [Job Reset] Key of the Printer	434
Canceling Printing from the Taskbar	435
Selecting the Printer Driver Language	436
4. Monitoring and Configuring the Printer	439
Using the Status Monitor	439
Receiving Notification of Print Job Status via the Status Monitor	439
Using SmartDeviceMonitor for Client	440
Using Notification via SmartDeviceMonitor for Client	441
Specifying the Print Server	441
Specifying the Client Computer Settings	442
Specifying the Settings for Monitoring the Printer	442
Displaying the Printer Status	443
Using Web Browser	444
Displaying Top Page	444
Menu	446
Checking the Printer Status	446
Changing the Printer Settings	446
Notifying the Printer Status by E-mail	447
Specifying Notification the Printer Status by E-mail	448
Auto E-mail Notification: Error Notification Group 1-3	450
Auto E-mail Notification: Counter Notification Group	453
Auto E-mail Notification: Error Notification	454
Auto E-mail Notification: Counter Notification	459
About the Web Browser Help	459
SNMP	460
5. Using the Printer with a Macintosh	461
System Requirements for Macintosh	461
Operating System (for Macintosh)	461
Hardware (for Macintosh)	461
Preparing for Printing (for Macintosh)	462
Installing the Printer Driver under Mac OS X	463
Installing the Printer Driver on a Macintosh	463
Specifying the Printer Settings on a Macintosh	464
Using the Printer via a USB Connection from a Macintosh	464
Using the Printer via Network Connection from a Macintosh	465
Printer Properties Dialog Box on a Macintosh	467
Dialog Boxes for Printer Settings on a Macintosh	467
Displaying the Printer Driver Settings Dialog Boxes on a Macintosh	467
Displaying the Page Setup dialog on a Macintosh	468
Displaying the Print dialog on a Macintosh	468
Displaying the [Maintenance Utility] on a Macintosh	468
Printing with a Macintosh	470
Basic Printing Procedure for Macintosh	470
Printing on a Macintosh	470
Printing on Various Paper Types with a Macintosh	470
Printing on Paper in a Paper Tray with a Macintosh	471
Printing with Tray 2/Tray 3 with a Macintosh	472
Printing with the Bypass Tray with a Macintosh	473
Canceling a Print Job on a Macintosh	474
Canceling a Print Job from the Computer (for Macintosh)	474
Canceling Printing Using the [Job Reset] Key of the Printer (for Macintosh)	475
Monitoring and Configuring the Printer (for Macintosh)	476
Displaying the Printer Status on a Macintosh	477
Checking whether Bidirectional Communication is Working on a Macintosh	477
Displaying the Status Monitor on a Macintosh	477
Opening Help on a Macintosh	479
Displaying Help from the Print dialog on a Macintosh	479
Displaying Mac Help	479
Maintaining (for Macintosh)	480
Troubleshooting (for Macintosh)	481
Updating the Printer Driver on a Macintosh	482
Checking the Version of the Printer Driver on a Macintosh	482
Uninstalling the Printer Driver from a Macintosh	482
Software on the CD-ROM for Macintosh	484
Files for Macintosh	484
RPCS Raster Printer Drivers for Macintosh	484
Manuals (HTML files) for Macintosh	485
6. Maintaining	487
Checking the Number of Printed Pages using the Control Panel (Counter Menu)	487
Displaying the Counter	487
Performing Maintenance using the Control Panel (Maintenance Menu)	489
Nozzle Check	490
Head-cleaning	492
No-Fuss Head Cleaning	493
Head-flushing	495
Head Position	496
Adj.Paper Feed	498
Registration	500
Setting the Date and Time	503
Date Setting	503
Time Setting	504
Time Zone Setting	505
De-condensation	506
Specifying System Settings using the Control Panel (System Menu)	508
Changing the System Menu	512
Specifying PCL Settings using the Control Panel (PCL Menu)	514
Changing the PCL Menu	516
Selecting the Control Panel Language	517
Restricting Printer Functions	519
Locking the Keys	519
Unlocking the Keys	519
Replacing a Print Cartridge	521