Ricoh Aficio GX e3300N User Guide - Page 214
Printer Driver Cannot Be Installed, USB Connection is not Automatically Detected, For details
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7. Troubleshooting A newer version of SmartDeviceMonitor for Client is already installed. If the version of SmartDeviceMonitor for Client already installed in the computer is newer than that on the CD-ROM, you cannot use "Quick Install" to install the printer driver. Install the printer driver, and then create the port. Printer Driver Cannot Be Installed This section explains how to troubleshoot printer driver installation problems. The printer driver installer does not start. An error occurs during installation. 7 The printer driver installer does not start. An error occurs during installation. The printer driver installer does not start. An error occurs during installation. • If the screen does not appear even when you double-click the [SETUP.EXE] icon, or if an error occurs during installation, access the CD-ROM drive from [My Computer] or [Explorer]. Double-click the [RDISETUP.EXE] icon, and then install the printer driver by following the instructions that appear on the screen. • An error occurs if the path to the location of the stored data is too long. To install a printer driver downloaded from a Web site or copied from a CD-ROM, save the printer driver directly on the hard disk, and then install it. • On the [Start] menu, point to [Settings], and then click [Printers and faxes]. In the [Printers and faxes] window, install the printer driver. For details, see Windows Help. USB Connection is not Automatically Detected If the USB connection is not automatically detected, do the following: 1. Delete the printer driver. 2. Delete the device. 3. Run [Quick Install for USB] again. If these steps do not solve the problem, contact your sales or service representative. • For details about deleting the printer driver, see p.215 "Uninstalling the Printer Driver". 212
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