Samsung BD-C7900 User Manual (user Manual) (ver.1.0) (English) - Page 65

08 Appendix PROBLEM Forgot password SOLUTION • Press the STOP ( ) button (on the front panel) for more than 5 seconds with no disc inside. All settings including the password will revert to the factory settings. Don't use this unless absolutely necessary. • When the factory default settings are restored, all the stored user BD data is deleted. If you experience other problems. • Go to the contents and find the section of the user manual that contains the explanations regarding the current problem, and follow the procedure once again. • If the problem still cannot be solved, please contact your nearest Samsung authorized service center. The picture is noisy or distorted • Make sure that the disc is not dirty or scratched. • Clean the disc. No HDMI output. • Check the connection between the TV and the HDMI jack of the player. • Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI input resolution. Abnormal HDMI output screen. PC Share Manager function I can see folders shared through the PC Share Manager, but I cannot see the files. AllShare function Video is played intermittently. • If random noise appears on the screen, it means that your TV does not support HDCP (High-bandwidth Digital Content Protection). • Since Share Manager shows only Image, Music, and Movie files, files that do not correspond to these categories are not be displayed. • Check if the network is stable. • Check if the network cable is properly connected and if the network is not overloaded. • If you are using a wireless network, the wireless connection between the server and the player is unstable. Check the connection. AllShare connection between TV and PC is unstable. • IP addresses under the same sub-network should be unique, otherwise IP conflicts can occur causing unstable network connections. • Check if you have a firewall enabled. If so, disable the firewall function. English 65