Samsung ML 3051ND User Manual (ENGLISH) - Page 54

Common Windows problems, Common PostScript problems, Printer Settings Utility, Printer - user guide

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Condition Curl Suggested solutions If the printed paper is curled or paper does not feed into the printer: • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Try printing to rear cover. An unknown image repetitively appears on a next few sheets or loose toner, light print, or contamination occurs. Your printer is probably being used at an altitude of 2,500 m (8,200 ft) or above. The high altitude may affect the print quality such as loose toner or light imaging. You can set this option through Printer Settings Utility or Printer tab in printer driver's properties. Refer to the Software Section for details. Common Windows problems Condition "File in Use" message appears during installation. "Error Writing to LPTx" message appears. "General Protection Fault", "Exception OE", "Spool32", or "Illegal Operation" messages appear. "Fail To Print," "A printer timeout error occurred," messages appear. Suggested solutions Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. • Ensure that the cables are connected correctly, the printer is on. • If bi-directional communication is not turned on in the driver, it will also cause this message. Close all other applications, reboot Windows and try printing again. These messages may appear during printing. Just keep waiting until the printer finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Note Refer to Microsoft Windows 9x/Me/NT 4.0/2000/XP/2003 User's Guide that came with your PC for further information on Windows error messages. Common PostScript problems The following situations are PostScript language specific and may occur when several printer languages are being used. Note To receive a printed or screen displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section. Condition Possible cause Suggested solutions PostScript file can not be printed. The PostScript driver may not be installed correctly. • Print a configuration page and verify that the PostScript version is available for printing. • Install the PostScript driver. • If problem consists, contact a service representative. "Limit Check Error" message appears. The print job was too complex. A PostScript error page prints. Print job may not be PostScript. You might need to reduce the complexity of the page or install more memory. Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the printer. The optional tray 2 is not selected in the driver. The printer driver has not been configured to recognize the optional tray 2. Open the PostScript driver properties, select the Device Settings tab, and set the Tray2 option of the Installable Options section to Installed. When print a document in Macintosh with Acrobat Reader 6.0 or higher, colors print incorrectly. The resolution setting in the printer driver may not be matched with that in Acrobat Reader. Make sure that the resolution setting in your printer driver matches that in Acrobat Reader. 9.13

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9
.13
<
Troubleshooting>
Common Windows problems
Note
Refer to Microsoft Windows 9x/Me/NT 4.0/2000/XP/2003
User’s Guide that came with your PC for further information on
Windows error messages.
Curl
If the printed paper is curled or paper does not
feed into the printer:
•
Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
•
Try printing to rear cover.
An unknown
image
repetitively
appears on a
next few sheets
or loose toner,
light print, or
contamination
occurs.
Your printer is probably being used at an altitude
of 2,500 m (8,200 ft) or above.
The high altitude may affect the print quality such
as loose toner or light imaging. You can set this
option through
Printer Settings Utility
or
Printer
tab in printer driver's properties. Refer to the
Software Section
for details.
Condition
Suggested solutions
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
“Error Writing to
LPTx” message
appears.
•
Ensure that the cables are connected
correctly, the printer is on.
•
If bi-directional communication is not turned
on in the driver, it will also cause this
message.
“General Protection
Fault”, “Exception
OE”, “Spool32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print,” “A
printer timeout error
occurred,”
messages appear.
These messages may appear during printing.
Just keep waiting until the printer finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Condition
Suggested solutions
Common PostScript problems
The following situations are PostScript language specific and may occur
when several printer languages are being used.
Note
To receive a printed or screen displayed message when
PostScript errors occur, open the Print Options window and
click the desired selection next to the PostScript errors section.
Condition
Possible cause
Suggested solutions
PostScript file
can not be
printed.
The PostScript
driver may not
be installed
correctly.
•
Print a configuration page
and verify that the PostScript
version is available for
printing.
•
Install the PostScript driver.
•
If problem consists, contact a
service representative.
“Limit Check
Error” message
appears.
The print job
was too
complex.
You might need to reduce the
complexity of the page or install
more memory.
A PostScript
error page
prints.
Print job may
not be
PostScript.
Make sure that the print job is a
PostScript job. Check to see
whether the software
application expected a setup or
PostScript header file to be sent
to the printer.
The optional
tray 2 is not
selected in the
driver.
The printer
driver has not
been
configured to
recognize the
optional tray 2.
Open the PostScript driver
properties, select the
Device
Settings
tab, and set the
Tray2
option of the
Installable
Options
section to
Installed
.
When print a
document in
Macintosh with
Acrobat Reader
6.0 or higher,
colors print
incorrectly.
The resolution
setting in the
printer driver
may not be
matched with
that in Acrobat
Reader.
Make sure that the resolution
setting in your printer driver
matches that in Acrobat
Reader.