Samsung SCX 6555N User Manual (ENGLISH) - Page 100
Printing quality problems, Print As Image
UPC - 635753610314
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CONDITION POSSIBLE CAUSE SUGGESTED SOLUTIONS Pages print, but they are blank. The toner cartridge is defective or out of toner. Redistribute the toner, if necessary. If necessary, replace the toner cartridge. The file may have blank pages. Check the file to ensure that it does not contain blank pages. Some parts, such as the controller or the board, may be defective. Contact a service representative. The printer does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. Incompatibility between the PDF file and the Acrobat products. Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. Your machine has an odd smell during initial use. The oil used to protect the fuser is evaporating. After printing about 100 color pages, there will be no more smell. It is a temporary issue. The print quality of photos is not good. Images are not clear. The resolution of the photo is very low. Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. The machine prints, but the text is wrong, garbled, or incomplete. If you are under the DOS environment, the font setting for your machine may be set incorrectly. Suggested solutions: Change the language setting. (See "Changing the display language" on page 28.) Before printing, the machine emits vapor near the output tray. Using damp paper can cause vapor during printing. This is not a problem. Just keep printing. Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem. CONDITION SUGGESTED SOLUTIONS Light or faded print If a vertical white streak or faded area appears on the page: • The toner supply is low. You may be able to temporarily extend the toner cartridge life. If this does not improve the print quality, install a new toner cartridge. • The paper may not meet paper specifications; for example, the paper may be too moist or rough. (See "Specification on print media" on page 33.) • If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See the help screen of the printer driver and refer to Software section, respectively. • A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. Contact a service representative. • The surface of the LSU part inside the machine may be dirty. Clean the LSU, contact a service representative. Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. (See "Specification on print media" on page 33.) • The transfer roller may be dirty. Clean the inside of your machine. Contact a service representative. • The paper path may need cleaning. Contact a service representative. Dropouts If faded areas, generally rounded, occur randomly on the page: • A single sheet of paper may be defective. Try reprinting the job. • The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper. (See "Specification on print media" on page 33.) • The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. • Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thick Paper. Refer to the Software section for details. • If these steps do not correct the problem, contact a service representative. Troubleshooting_ 99