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Samsung SCX 6555N User Manual (ENGLISH) - Page 99

Printing problems, CONDITION, POSSIBLE CAUSE, SUGGESTED SOLUTIONS

UPC - 635753610314

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Printing problems CONDITION The machine does not print. POSSIBLE CAUSE SUGGESTED SOLUTIONS The machine is not receiving power. Check the power cord connections. Check the power switch and the power source. The machine is not selected as the default printer. Select Samsung SCX-6x55 Series PCL 6 or Samsung SCX-6x55 Series PS as your default printer in your Windows. Check the machine for the following: • The side cover is not closed. Close the side cover. • Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 88.) • No paper is loaded. Load paper. (See "Loading paper" on page 36.) • The toner cartridge or the imaging unit is not installed. Install the toner cartridge or the imaging unit. If a system error occurs, contact your service representative. The connection cable between the computer and the machine is not connected properly. Disconnect the printer cable and reconnect it. The connection cable between the computer and the machine is defective. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. The port setting is incorrect. Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. The machine may be configured incorrectly. Check the printer properties to ensure that all of the print settings are correct. The printer driver may be incorrectly installed. Repair the printer software. See Software section. The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative. CONDITION POSSIBLE CAUSE SUGGESTED SOLUTIONS The machine does not print. (Continued) The document size is so big that the hard disk space of the computer is not enough to access the print job. Get more hard disk space and print the document again. The machine selects print materials from the wrong paper source. The paper option that was selected in the printer properties may be incorrect. For many software applications, the paper source selection is found under the Paper tab within the printer properties. Select the correct paper source. See the printer driver help screen. A print job is extremely slow. The job may be very Reduce the complexity of the complex. page or try adjusting the print quality settings. Half the page is blank. The page orientation Change the page orientation setting may be in your application. See the incorrect. printer driver help screen. The paper size and the paper size settings do not match. Ensure that the paper size in the printer driver settings matches the paper in the tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. The machine prints, but the text is wrong, garbled, or incomplete. The printer cable is loose or defective. Disconnect the printer cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer and try a print job that you know works. Finally, try a new printer cable. The wrong printer driver was selected. Check the application's printer selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer. Turn the machine off and then back on again. 98 _Troubleshooting

Section	Page
Features of your new laser MFP	2
Safety Information	5
Contents	12
Introduction	18
Printer overview	18
Front view	18
Rear view	18
Control panel overview	19
Introducing the touch screen and useful buttons	20
Touch screen	20
Machine Setup button	20
Job Status button	20
Power Saver button	20
Interrupt button	21
Understanding the Status LED	21
Menu overview	22
Main screen	22
Machine Setup button	22
Job Status button	23
Supplied software	24
Printer driver features	24
Printer driver	24
Getting Started	25
Setting up the hardware	25
Setting up the network	25
Supported operating systems	25
Configuring network protocol via the machine	26
System requirements	26
Windows	26
Macintosh	27
Linux	27
Installing the software	27
Machine's basic settings	28
Altitude adjustment	28
Setting the authentication password	29
Setting the date and time	29
Changing the display language	29
Setting job timeout	29
Using energy saving feature	29
Setting the default tray and paper	29
Changing the default settings	30
Using the SetIP program	30
Understanding the keyboard	30
Loading originals and print media	32
Loading originals	32
On the scanner glass	32
In the DADF	32
Selecting print media	33
Specification on print media	34
Media sizes supported in each mode	35
Guidelines for special print media	35
Changing the size of the paper in the paper tray	36
Loading paper	37
Loading paper in tray 1, optional tray or optional high capacity feeder	37
In the multi-purpose tray	38
Setting the paper size and type	39
Copying	40
Understanding the Copy screen	40
Basic tab	40
Advanced tab	40
Image tab	41
Copying originals	41
Changing the settings for each copy	41
Changing the size of originals	41
Reducing or enlarging copies	42
Copying on both sides of originals (Duplex)	42
Deciding the form of copy output (Collated / Staple)	43
Selecting the type of originals	43
Changing the darkness	43
Using special copy features	43
ID card copying	43
Copying ID with the manual ID copy option	44
2-up or 4-up copying (N-up)	44
Poster copying	44
Clone copying	45
Book copying	45
Booklet copying	45
Cover copying	46
Transparency copying	46
Erasing edges	46
Erasing background images	46
Shifting margins	46
Watermark copying	47
Overlay copying	47
Auto crop copying	47
Multi-Bin	47
Scanning	48
Scanning basics	48
Understanding the Scan screen	48
Basic tab	49
Advanced tab	49
Image tab	49
Output tab	50
Scanning originals and sending through email (Scan to Email)	50
Sending a scanned image to several destinations as an email attachment	50
Storing email addresses	50
Entering email addresses by the address book	51
Entering email addresses by the keyboard	51
Scanning originals and sending via Samsung Network Scan Manager (NetScan)	52
Preparation for network scanning	52
Scanning and sending via NetScan	52
Scanning by a network connection	52
Preparing for network scanning	52
Scanning originals and sending via SMB/ FTP (Scan to Server)	54
Preparation for scanning to SMB/FTP	54
Scanning and sending to SMB/FTP server	54
Changing the scan feature settings	54
Duplex	54
Resolution	54
Original Size	55
Original Type	55
Color Mode	55
Darkness	55
Erase Background	55
Scan to Edge	56
Quality	56
File Format	56
Scan Preset	56
Basic printing	57
Printing a document	57
Canceling a print job	57
Faxing (Optional)	58
Preparing to fax	58
Understanding the Fax screen	58
Basic tab	58
Advanced tab	59
Image tab	59
Sending a fax	59
Setting the fax header	59
Sending a fax	59
Sending a fax manually (On Hook Dial)	60
Automatic resending	60
Redialing the last number	60
Delaying a fax transmission	60
Sending a priority fax	61
Receiving a fax	61
Changing the receive modes	61
Receiving manually in Telephone mode	61
Receiving automatically in Answering Machine/Fax mode	61
Receiving faxes manually using an extension telephone	61
Receiving in secure receiving mode	61
Receiving faxes in memory	62
Adjusting the document settings	62
Duplex	62
Resolution	62
Original Type	62
Darkness	62
Erase Background	62
Color Mode	62
Setting up a fax phonebook	62
Storing individual fax numbers (Speed Dial No.)	63
Storing Group fax numbers (Group No.)	63
Setting up a fax phonebook using SyncThru Web Service	63
Using the polling option	63
Storing the originals for polling	64
Printing (Deleting) the polling document	64
Polling a remote fax	64
Polling from a remote Mailbox	64
Using Mailbox	64
Creating Mailbox	64
Storing originals in Mailbox	65
Faxing to a remote Mailbox	65
Printing a report after sending a fax	66
Sending a fax in toll save time	66
Adding documents to a reserved delay fax job	66
Forwarding a received fax to other destination	66
Forwarding a sent fax to other destination by a fax	66
Forwarding a received fax to other destination by a fax	67
Forwarding a sent fax to other destination by an email	67
Forwarding a received fax to other destination by an email	67
Forwarding a sent fax to other destination by server	67
Forwarding a received fax to other destination by server	67
Setting up the end Fax tone	67
Using USB memory device	68
About USB memory	68
Understanding the USB screen	68
Plugging in a USB memory device	68
Scanning to an USB memory device	69
Scanning	69
Scan to USB	69
Basic tab	69
Advanced tab	69
Image tab	69
Output tab	69
Changing the scan feature settings	70
Duplex	70
Resolution	70
Original Size	70
Original Type	70
Color Mode	70
Darkness	71
Erase Background	71
Scan to Edge	71
Quality	71
Scan Preset	71
File Format	71
File Policy	71
Printing from a USB memory device	72
To print a document from a USB memory device:	72
Machine status and advanced setup	73
Machine Setup	73
Machine Status screen	73
Admin Setting screen	73
Browsing the machine’s status	74
General settings	74
Copy Setup	76
Fax Setup	76
Network Setup	78
Authentication	78
Optional Service	79
Document Box Management	79
Printing a report	80
Maintenance	81
Printing a machine report	81
Monitoring the supplies life	81
Finding the serial number	81
Sending the imaging unit reorder notification	81
Sending the toner reorder notification	81
Checking Document Box	82
Cleaning your machine	82
Cleaning the outside	82
Cleaning the inside	82
Cleaning the transfer unit	82
Cleaning the scan unit	82
Maintaining the Toner cartridge	83
Toner cartridge storage	83
Handling instructions	83
Use of non-Samsung and refilled toner cartridge	83
Estimated cartridge life	83
Replacing the toner cartridge	83
Maintaining the imaging unit	84
Expected cartridge life	84
Replacing the imaging unit	85
Maintenance Parts	86
Managing your machine from the website	86
To access SyncThru™ Web Service:	86
Troubleshooting	87
Tips for avoiding paper jams	87
Clearing document jams	87
Misfeed of exiting paper	88
Roller misfeed	88
Clearing paper jams	89
In the tray 1	89
In the optional tray	90
In the optional high capacity feeder	91
In the multi-purpose tray	93
In the fuser area or around the toner cartridge	93
In the paper exit area	93
In the duplex unit area	94
In the stacker (finisher)	94
Understanding display messages	95
Solving other problems	98
Touch screen problem	98
Paper feeding problems	98
Printing problems	99
Printing quality problems	100
Copying problems	102
Scanning problems	103
Network Scan problems	103
Fax problems	104
Common PostScript problems	104
Common Windows problems	105
Common Linux problems	105
Common Macintosh problems	107
Ordering supplies and accessories	108
Supplies	108
Accessories	108
How to purchase	109
Installing accessories	110
Precautions to take when installing accessories	110
Installing a memory DIMM	110
Installing a memory module	110
Activating the added memory in the PS printer properties	111
Replacing the Stapler	111
Enabling Fax feature after installing the fax option kit	112
Specifications	113
General specifications	113
Printer specifications	113
Copier specifications	114
Scanner specifications	114
Facsimile specifications (optional)	114
Glossary	115
Index	119
Contact SAMSUNG worldwide	122
Software section	126
Software section Contents	127
Installing Printer Software in Windows	131
Installing Printer Software	131
Installing Software for Local Printing	131
Installing Software for Network Printing	134
Reinstalling Printer Software	137
Removing Printer Software	138
Basic Printing	139
Printing a Document	139
Printing to a file (PRN)	140
Printer Settings	140
Layout Tab	141
Paper Tab	141
Graphics Tab	142
Extras Tab	143
About Tab	144
Printer Tab	144
Using a Favorite Setting	144
Using Help	144
Advanced Printing	145
Printing Multiple Pages on One Sheet of Paper (N-Up Printing)	145
Printing Posters	146
Printing Booklets	146
Printing on Both Sides of Paper	147
Printing a Reduced or Enlarged Document	147
Fitting Your Document to a Selected Paper Size	147
Using Watermarks	148
Using an Existing Watermark	148
Creating a Watermark	148
Editing a Watermark	148
Deleting a Watermark	148
Using Overlays	149
What is an Overlay?	149
Creating a New Page Overlay	149
Using a Page Overlay	149
Deleting a Page Overlay	149
Using Windows PostScript Driver	150
Printer Settings	150
Advanced	150
Using Help	150
Using Direct Printing Utility	151
Overview Direct Printing Utility	151
Printing	151
From the Direct Printing Utility window	151
Using the shortcut icon	151
Using the right-click menu	151
Sharing the Printer Locally	152
Setting Up a Host Computer	152
Setting Up a Client Computer	152
Scanning	153
Scanning Using Samsung SmarThru Office	153
Using Samsung SmarThru Office	153
Uninstalling Samsung SmarThru Office	154
Using Onscreen Help File	155
Scanning Process with TWAIN- enabled Software	155
Scanning Using the WIA Driver	155
Windows XP/Server 2003	155
Windows Vista	155
Windows 7	155
Using Smart Panel	157
Understanding Smart Panel	157
Opening the Troubleshooting Guide	158
Changing the Smart Panel Program Settings	158
Using Your Printer in Linux	159
Getting Started	159
Installing the Unified Linux Driver	159
Installing the Unified Linux Driver	159
Uninstalling the Unified Linux Driver	160
Using the Unified Driver Configurator	161
Opening the Unified Driver Configurator	161
Printers Configuration	161
Scanners Configuration	162
Ports Configuration	162
Configuring Printer Properties	163
Printing a Document	163
Printing from Applications	163
Printing Files	164
Scanning a Document	164
Using the Image Manager	165
Using Your Printer with a Macintosh	167
Installing Software	167
Printer driver	167
Scan driver	168
Setting Up the Printer	168
For a Network-connected	168
For a USB-connected	169
Printing	170
Printing a Document	170
Changing Printer Settings	170
Printing Multiple Pages on One Sheet of Paper	172
Duplex Printing	172
Scanning	173

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98 _

Troubleshooting

Printing problems

CONDITION

POSSIBLE CAUSE