Sony KDL-42EX440 Operating Instructions - Page 65

Troubleshooting - service manual

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Troubleshooting Other Information Many of the poor pictures and poor sound conditions are related to improper connection of the cables; refer to the Quick Setup Guide provided for connections. If you have questions, service needs, or require technical assistance related to the use of your Sony TV even after you read this operating instructions manual, contact the following: For US Support: http://www.sony.com/tvsupport or call 1-800-222-SONY (7669) For Canadian Support: http://www.sony.ca/support or call 1-877-899-SONY (7669) x Things to consider • Check the input selection by pressing the INPUT button. You may be watching the wrong input. • If you cannot hear sound from the TV, you may have accidentally pressed the MUTING button on your remote control; press the MUTING button again or press VOL + to deactivate muting, or set Speakers to Audio System. • If the remote control is not functioning properly, the batteries may be installed incorrectly or may be low or an object or light may be interfering with the remote control. • To reset the TV to factory default settings: 1 Turn on the TV. 2 Press and hold down the V button on the remote, touch the "/1 button on the TV set. (The TV will turn itself off, then back on again.) 3 Release the V button when the TV is turn on. IMPORTANT: The factory reset will clear all of your customized settings including the Parental Lock setting. When the Password is lost or cannot be remembered, enter the master password: 4357. This password clears your previous password and allows you to enter a new password. Condition No picture No picture Cannot receive any channels Explanation/Solution • Check the Power Saving settings (see page 53). • Make sure the power cord is connected securely. • Turn on the power of the TV. • Check cable/antenna connections. • Make sure the Signal Type setting is correct for your TV signal source. (Continued) 65

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65
Other Information
Troubleshooting
Many of the poor pictures and poor sound conditions are related to improper connection
of the cables; refer to the Quick Setup Guide provided for connections.
If you have questions, service needs, or require technical assistance related to the use
of your Sony TV even after you read this operating instructions manual, contact the
following:
For US Support:
or call 1-800-222-SONY (7669)
For Canadian Support:
or call 1-877-899-SONY (7669)
x
Things to consider
• Check the input selection by pressing the
INPUT
button. You may be watching the
wrong input.
•
If you cannot hear sound from the TV, you may have accidentally pressed the
MUTING
button on your remote control; press the
MUTING
button again or press
VOL +
to
deactivate muting, or set
Speakers
to
Audio System
.
• If the remote control is not functioning properly, the batteries may be installed
incorrectly or may be low or an object or light may be interfering with the remote
control.
• To reset the TV to factory default settings:
1
Turn on the TV.
2
Press and hold down the
V
button on the remote, touch the
"
/
1
button on the TV set.
(The TV will turn itself off, then back on again.)
3
Release the
V
button when the TV is turn on.
IMPORTANT: The factory reset will clear all of your customized settings including the
Parental Lock
setting.
When the Password is lost or cannot be remembered, enter the master password: 4357.
This password clears your previous password and allows you to enter a new password.
Condition
Explanation/Solution
No picture
No picture
•
Check the
Power Saving
settings (see page 53).
Cannot receive any
channels
•
Make sure the power cord is connected securely.
•
Turn on the power of the TV.
•
Check cable/antenna connections.
•
Make sure the
Signal Type
setting is correct for your TV signal
source.
(Continued)