Sony KDL-42EX440 Operating Instructions - Page 69

Condition Explanation/Solution Black bands appear at the edges of the screen • Some wide screen programs are filmed in aspect ratios that are greater than 16:9 (this is especially common with theatrical releases). Your TV will show these programs with black bands at the top and bottom of the screen. For more details, check the documentation that came with your DVD/Blu-ray (or contact your program provider). • Programs in 4:3 aspect ratio will have bands on left and right sides of the screen. • Programs broadcast in HD formats (720p and 1080i) with 4:3 content will commonly have black bands on the left and right sides of the screen which are added by the broadcaster (see image on left). • Auto Wide will not expand the picture when the black bands on the sides of the screen are added by the broadcaster. You can manually change the Wide Mode to Wide Zoom, or Zoom to fill the screen, which will remain in affect until you change the channel or input or manually change the Wide Mode again. Certain programs on DVD or other digital sources display a loss of detail, especially during fast-motion or dark scenes • This is due to the digital compression of the source content used by certain digital broadcasts and DVDs which may cause your TV's screen to display less detail than usual, or cause artifacts (small blocks or dots, pixelations) to appear on your screen. These signal compressions are more visible and are dependent on the clarity and resolution of the TV. Remote control does not operate • To determine if the problem is with the remote control or not, touch a button on the TV. • Check the polarity of the batteries or replace the batteries. • Point the remote control at the remote control sensor located at the front of the TV. • Keep the remote control sensor area clear from obstacles. • Fluorescent lamps can interfere with your remote control operation; try turning off the fluorescent lamps. Some digital cable channels are not being displayed • Certain cable companies have limitations on the broadcast of digital cable channels. Check with your cable company for more information. • The digital cable channel may be set to Hidden in the Show/ Hide Channels setting (see page 44). Some photo, music, or video files are not displaying from my USB equipment • The accessible file or folder limit in a directory is 1,000 for USB connected equipment. This limit includes non-supported files or just folders. Files or folders are populated based on their time stamps. Photo, music files or folders exceeding the limit will not be displayed. Photo images appear small in the screen • Set display size to expanded. • Whether or not photo images can or cannot be displayed in full- screen depends on the resolution or aspect ratio of the file. Photo images or folders take time to display • Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to display. • The first time a camera is connected to the TV via USB cable, it may take up to a couple of minutes for the photos to display. Other Information (Continued) 69