Sony KLV-32S550A Operating Instructions - Page 27

Troubleshooting Check whether the 1 (standby) indicator is flashing in red. When it is flashing The self-diagnosis function is activated. 1 Count how many times the 1 (standby) indicator flashes between each two second break. For example, the indicator flashes three times, then there is a two second break, followed by another three flashes, etc. 2 Press 1 on the TV to turn it off, disconnect the AC power cord, and inform your dealer or Sony service centre of how the indicator flashes (number of flashes). When it is not flashing 1 Check the items listed below. 2 If the problem still persists, have your TV serviced by qualified service personnel. Picture No picture (screen is dark) and no sound • Check the antenna/cable connection. • Connect the TV to the AC power outlet, and press 1 on the TV. • If the 1 (standby) indicator lights up in red, press "/1. No picture or no menu information from equipment connected to the video input jack appears on the screen • Press / to display the connected equipment list, then select the desired input. • Check the connection between the optional equipment and the TV. Double images or ghosting • Check the antenna/cable connection. • Check the antenna/cable location and direction. Only snow and noise appear on the screen • Check if the antenna is broken or bent. • Check if the antenna has reached the end of its serviceable life (three to five years in normal use, one to two years at the seaside). Distorted picture (dotted lines or stripes) • Keep the TV away from electrical noise sources such as cars, motorcycles, hair-dryers or optional equipment. • When installing optional equipment, leave some space between the optional equipment and the TV. • Check the antenna/cable connection. • Keep the antenna cable away from other connecting cables. Picture or sound noise when viewing a TV channel • Adjust "AFT" (Automatic Fine Tuning) to obtain better picture reception (page 22). Some tiny black points and/or bright points appear on the screen • The picture of a display unit is composed of pixels. Tiny black points and/or bright points (pixels) on the screen do not indicate a malfunction. No colour on programmes • Select "Reset" (page 17). No colour or irregular colour when viewing a signal from the Y, PB/CB, PR/CR jacks of / • Check the connection of the Y, PB/CB, PR/CR jacks of / and check if each jacks are firmly seated in their respective jacks. Sound No sound, but good picture • Press 2 +/- or % (Mute). • Check if the "Speaker" is set to "TV Speaker" (page 19). General The TV turns off automatically (the TV enters standby mode) • Check if the "Sleep Timer" is activated, or confirm the "Duration" setting of "Wake Up Timer" (page 20). • Check if the "Idle TV Standby" is activated (page 23). The TV turns on automatically • Check if the "Wake Up Timer" is activated (page 20). Some input sources cannot be selected • Select "Video Labels" and cancel "Skip" of the input source (page 19). The remote does not function • Replace the batteries. Additional Information 27 GB