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NW-A25/A25HN/A26HN/A27HN, The computer does not recognize your Walkman.

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Help Guide Troubleshooting Digital Media Player NW-A25/A25HN/A26HN/A27HN The computer does not recognize your Walkman. If the remaining battery power is low, charge the battery. When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may take a few minutes to be recognized by the computer. Check that the computer recognizes the Walkman after you have connected it to the computer for about 10 minutes. Make sure that the USB connection to the computer is made properly and securely. Use the supplied USB cable. Your Walkman may not be recognized if connected via a USB hub. Connect the Walkman directly to the USB connector on your computer. Change the setting to [USB Connection Mode]. If the approaches listed above fail to resolve the issue, press the RESTART button with a pen or a paper clip, etc., to restart your Walkman, and then try the USB connection again. Related Topic Charging the battery Connecting to a computer Using USB connection mode Restarting your Walkman 4 - 573 - 951 - 11(1) Copyright 2015 Sony Corporation 346

Section	Page
Help Guide NW-A25/A25HN/A26HN/A27HN	1
Table Of Contents	3
Getting Started	7
Customer registration website	106
Before first use	107
Walkman instruction manuals	109
How to use the operating explanations	110
3 steps to listening to music	111
Various ways to enjoy using your Walkman	113
Parts and controls	114
Changing the earbuds	116
Attaching the clip	117
Turning the power on	118
Turning the power off	119
Using the HOLD switch	120
Charging the battery	121
Charging in the battery care mode	122
Extending the battery life	123
Notes on charging the battery	124
Preparing content using a Windows computer	151
Preparing content using a Mac computer	152
About Media Go	153
Installing Media Go	154
About Content Transfer	155
Installing Content Transfer	156
Importing and transferring content from media using Media Go	157
Importing content on your Windows computer into Media Go	159
Importing podcasts into Media Go	160
Transferring content using Media Go	161
Transferring iTunes content using Media Go	162
Transferring content using Content Transfer	163
Transferring content using Explorer	164
Transferring content using the Finder	166
Notes for transferring content such as music from your computer	168
Deleting content from your Walkman using Media Go	170
Deleting content from your Walkman using Content Transfer	171
Deleting content received from a Bluetooth connection	172
Deleting content from your Walkman using Explorer	173
Deleting content from your Walkman using the Finder	174
Playing live albums with no gaps in between songs	175
Deleting content imported to Media Go	176
Inputting the lyrics information using Media Go	177
Deleting songs	189
Listening to sound using a Bluetooth audio device	274
Notes on the Bluetooth function	292
What is the NFC function?	294
Customer support website	313
Specifications	314
Battery life	316
Maximum recordable number of songs and time (Approx.)	318
Maximum recordable time of videos (Approx.)	320
Supported formats	321
System requirements	324
Contents	325

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Digital Media Player

NW-A25/A25HN/A26HN/A27HN

The computer does not recognize your Walkman.

If the remaining battery power is low, charge the battery.

When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may take a few

minutes to be recognized by the computer. Check that the computer recognizes the Walkman after you have

connected it to the computer for about 10 minutes.

Make sure that the USB connection to the computer is made properly and securely.

Use the supplied USB cable.

Your Walkman may not be recognized if connected via a USB hub. Connect the Walkman directly to the USB

connector on your computer.

Change the setting to [USB Connection Mode].

If the approaches listed above fail to resolve the issue, press the RESTART button with a pen or a paper clip, etc., to

restart your Walkman, and then try the USB connection again.