Sony SCD-XA5400ES Operating Instructions - Page 28
Troubleshooting, your nearest Sony dealer.
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Troubleshooting 28GB If you experience any of the following difficulties while using the player, use this troubleshooting guide to help you remedy the problem. Should any problem persist, consult your nearest Sony dealer. The disc does not play. • There is no disc inside the player. • Place the disc on the disc tray with the label side up. • The disc is placed at an angle. Reload the disc. • Clean the disc (page 27). • Moisture has condensed inside the player. Remove the disc and leave the player turned on for about an hour. • There is an incompatible disc on the tray (page 7). The player enters the standby mode automatically. • When the player is connected to another HDMI component via HDMI, there is no disc in the player, and the player is in the HDMI ON mode, the player may enter the standby mode following the power-off operation of the connected HDMI component. The remote does not function. • Remove any obstacles in the path of the remote and the player. • Point the remote at the remote sensor on the player. • If the batteries in the remote are weak, replace with new ones. There is no sound, or the sound is heard intermittently. • Connect the plugs of all connecting cables securely. • Make sure that you operate the amplifier correctly. No sound is output from the AUDIO OUT jacks. • Check if the player is in HDMI ON mode. In HDMI ON mode, no sound is output from the ANALOG OUT, PHONES, and DIGITAL OUT (CD) jacks (page 17). No sound is output from the DIGITAL OUT (CD) jacks. • The DIGITAL OUT (CD) jacks do not output the audio signal of Super Audio CDs (page 14). • Check if the player is in HDMI ON mode. In HDMI ON mode, no sound is output from the ANALOG OUT, PHONES, and DIGITAL OUT (CD) jacks (page 17). • When the DIGITAL OUT (CD) switch is set to OFF, no sound is output from the DIGITAL OUT (CD) jacks. No sound or intermittent sound is output from the HDMI OUT jack. • Unless the HDMI performance (page 13) of the connected amplifier complies with the playback of Super Audio CDs, no sound will be output from the HDMI OUT jack. In this case, "HDMI" does not light up on the display. If the disc is a hybrid disc, play the CD layer. • If you connect another HDMI cable or switch the input to HDMI on the amplifier while playing a Super Audio CD, sound may terminated. If "Press Stop" appears on the display, stop playback once, then start playback again. • No sound will be output when a DVI (Digital Visual Interface) connection is made. In this case, "Connected DVI" appears on the display. • There may be no sound when other HDMI components, such as a TV, are connected to the amplifier. In this case, "HDMI" does not light up on the display. Disconnect the other HDMI components from the amplifier. • Right after the HDMI cable is connected or the player is set to HDMI ON mode, the player may not output sound for a while, due to HDCP authentication processing. Wait until "HDMI" lights up on the display. • When a certain type of devices, such as projectors or TVs, is connected by HDMI, the HDMI communication may be reset even if the device has been turned off. As the result, the player may not output sound for a while, because HDCP authentication is performed again at the time of resetting. • No sound will be output when a component not complying with the HDCP (High-bandwidth Content Protection system) protocol is connected. In this case, "HDMI" does not light up on the display. • If you switch the H.A.T.S. setting on or off on the connected amplifier, the sound may be lost momentarily. This is not a malfunction of the player. • If you connect an HDMI component, such as a TV, to an output jack of the amplifier while listening to sound via the HDMI connection, the sound may be lost momentarily. Depending on the connected component, sound may be terminated. This is not a malfunction of the player.