Sony STR-DH520 Operating Instructions - Page 64

Troubleshooting If you experience any of the following difficulties while using the receiver, use this troubleshooting guide to help you remedy the problem. Should any problem persist, consult your nearest Sony dealer. Note that if service personnel changes some parts during repair, these parts may be retained. Power The receiver is turned off automatically. • "AUTO.STBY" is set to "STBY ON" (page 60). • The Sleep Timer function is working (page 13). Sound Dolby Digital or DTS multi channel sound is not reproduced. • Check that the DVD, etc. you are playing is recorded in Dolby Digital or DTS format. • When connecting the DVD player, etc., to the digital input jacks of this receiver, make sure the digital audio output setting of the connected equipment is available. • Set "AUDIO.OUT" to "AMP" in the HDMI menu. The surround effect cannot be obtained. • Make sure you have selected the sound field for movie or music mode (page 43). • Sound fields do not function when DTSHD Master Audio, DTS-HD High Resolution Audio or Dolby TrueHD with sampling frequency of more than 48 kHz are being received. There is no sound, or only a very lowlevel sound is heard from specific speakers. • Connect a pair of headphones to the PHONES jack to verify that sound is output from the headphones. If only one channel is output from the headphones, the equipment may not be connected to the receiver correctly. Check that all the cords are fully inserted into the jacks on both the receiver and the equipment. If both channels are output from the headphones, the front speaker may not be connected to the receiver correctly. Check the connection of the front speaker which is not outputting any sound. • Make sure you have connected to both the L and R jacks of an analog equipment, analog equipment requires both L and R jack connections. Use an audio cord (not supplied). • Check that the speaker settings are appropriate for the setup using the AUTO CAL menu* or "PATTERN" in the SPEAKER menu. Then check that sound is output from each speaker correctly, using "T. TONE" in the LEVEL menu (page 35). • Adjust the speaker level (page 54). • Check that the subwoofer is connected correctly and securely. • Make sure you have turned on your subwoofer. • Depending on the selected sound field, no sound will be available from the subwoofer. • When all speakers are set to "LARGE" and "NEO6 CIN" or "NEO6 MUS" is selected, there is no sound from the subwoofer. • Some discs have no Dolby Digital Surround EX flag even though the packages have Dolby Digital Surround EX logos. *Europe, Australia and Taiwan models only. 64GB