TP-Link TL-SG2424P TL-SG2424P V1 IG 7106504146 - Page 27

Troubleshooting

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Gigabit Smart Switch Appendix A Troubleshooting QQQQ What could I do if I forgot the username and password of the Switch? Press the Reset button for at least 5 seconds to reset the system. The system will be reset to the factory default settings, and the default login user name and password are both admin. QQQQ Why does the Power LED work abnormally? The Power LED should be lit up when the power system works normally. If the Power LED worked abnormally, please take the following steps: 111Make sure that the power cable is connected properly, and the power contact is normal. 222Make sure the voltage of the power supply meets the requirement of the input voltage of the Switch. QQQQ What could I do if I could not access the web-based configuration page? You are recommended to check the following items: 111Check every port LED on the Switch and make sure the cable is installed properly. 222Try another port on the Switch and make sure the cable meets the requirement and works normally. 333Turn off the power. After a while, turn on the power again. 444 Make sure the IP address of your PC is set within the subnet of the Switch. 555If you still cannot access the configuration page, please restore the Switch to its factory defaults. Then the IP address should be set as 192.168.0.x ("x" is any number from 2 to 254) and Subnet Mask as 255.255.255.0. Troubleshooting 23

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23
Gigabit Smart Switch
Troubleshooting
A±±endix A
Troubleshooting
What could I do if I forgot the username and ±assword of the
Qq±
Switch?
Press the Reset button for at least 5 seconds to reset the system. The
system will be reset to the factory default settings, and the default login
user name and password are both admin.
Why does the Power LED work abnormally?
Q²±
The Power LED should be lit up when the power system works normally. If
the Power LED worked abnormally, please take the following steps:
Make sure that the power cable is connected properly, and the power
1.
contact is normal.
Make sure the voltage of the power supply meets the requirement of the
2.
input voltage of the Switch.
What could I do if I could not access the web-based configuration
Q³±
±age?
You are recommended to check the following items:
Check every port LED on the Switch and make sure the cable is installed
1.
properly.
Try another port on the Switch and make sure the cable meets the
2.
requirement and works normally.
Turn off the power. After a while, turn on the power again.
3.
Make sure the IP address of your PC is set within the subnet of the
4.
Switch.
If you still cannot access the configuration page, please restore the
5.
Switch to its factory defaults. Then the IP address should be set as
192.168.0.x ("x" is any number from 2 to 254± and Subnet Mask as
255.255.255.0.