Toshiba 100CT User Manual - Page 35

Troubleshooting Flowchart, Verify with the customer that Toshiba Windows

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File No. 960-140 1.2 Troubleshooting Flowchart Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before going through the flowchart steps, verify the following: Ask the user if a password is registered and, if it is, ask him or her to enter the password. If the user has forgotten the system password, perform the following procedure at the appropriate step in the flowchart in Figure 2-1: Connect the printer port wraparound board (F31PRT), then turn the POWER switch on. The computer will override the password function by erasing the current password. ® Verify with the customer that Toshiba Windows 95 is installed on the hard disk. NonToshiba operating systems can cause the computer to malfunction. Make sure all optional equipment is removed from the computer. Make sure the floppy disk drive is empty. 1-2

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File No. 960-140
1-2
1.2
Troubleshooting Flowchart
Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures
to execute. Before going through the flowchart steps, verify the following:
Ask the user if a password is registered and, if it is, ask him or her to enter the
password. If the user has forgotten the system password, perform the following
procedure at the appropriate step in the flowchart in
Figure 2-1:
Connect the printer port wraparound board (F31PRT), then turn the POWER switch
on. The computer will override the password function by erasing the current
password.
Verify with the customer that Toshiba Windows
®
95 is installed on the hard disk. Non-
Toshiba operating systems can cause the computer to malfunction.
Make sure all optional equipment is removed from the computer.
Make sure the floppy disk drive is empty.