Toshiba DX730-ST6N02 User Guide - Page 146

If you need further assistance, Before you contact Toshiba

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146 If Something Goes Wrong If you need further assistance 5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (email, business applications, etc.) are working correctly, and verify that important devices are still functioning. 6 For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed. USB Sleep and Charge is not working. ❖ Make sure that the device you want to charge is connected to a port that supports the USB Sleep and Charge function. Ports that support this feature are identified with the ( ) icon. ❖ USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep Utility to check if the feature is disabled and to enable it if necessary. For more information, see "Enabling/Disabling USB Sleep and Charge" on page 120. ❖ Try selecting a different charging mode in the TOSHIBA Sleep Utility, if your computer provides more than one charging mode. For more information, see "Power supply mode settings" on page 120. ❖ The USB Sleep and Charge function may not work with certain external devices even if they are compliant with the USB specification. In those cases, power on the computer to charge the device or use a different charging device. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: ❖ Review the troubleshooting information in your operating system documentation. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance.

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146
If Something Goes Wrong
If you need further assistance
5
Use the new hardware or software for a while, noting any
new problems. Make sure that your critical applications
(email, business applications, etc.) are working correctly,
and verify that important devices are still functioning.
6
For each additional hardware or software item, repeat
these steps, starting at step 1 if any of your critical data has
changed, or starting at step 2 if no critical data has
changed.
USB Sleep and Charge is not working.
❖
Make sure that the device you want to charge is connected to a
port that supports the USB Sleep and Charge function. Ports
that support this feature are identified with the (
) icon.
❖
USB Sleep and Charge may be disabled. Open the TOSHIBA
Sleep Utility to check if the feature is disabled and to enable it
if necessary. For more information, see
“Enabling/Disabling
USB Sleep and Charge” on page 120
.
❖
Try selecting a different charging mode in the TOSHIBA Sleep
Utility, if your computer provides more than one charging
mode. For more information, see
“Power supply mode
settings” on page 120
.
❖
The USB Sleep and Charge function may not work with certain
external devices even if they are compliant with the USB
specification. In those cases, power on the computer to charge
the device or use a different charging device.
If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.
Before you contact Toshiba
Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
❖
Review the troubleshooting information in your operating
system documentation.
❖
If the problem occurs while you are running a program, consult
the program’s documentation for troubleshooting suggestions.
Contact the software company’s technical support group for
their assistance.