Vtech DS6151 User Manual (DS6151 User Manual) - Page 81

I hear other calls when using the telephone. - troubleshoot

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Appendix Troubleshooting • Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your telephone service provider (charges may apply). • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider (charges may apply). I hear other calls when using the telephone. • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Contact your telephone service provider. I hear noise on the cordless handset and the keys do not work. • Make sure the telephone line cord is plugged in securely. Registration failed appears on the handset. • Only one handset can be registered at a time. If you have multiple handsets to register, please follow the instructions on page 72 for the first handset. Once a handset has been successfully registered, repeat the steps for each handset that needs to be registered. • Make sure that the telephone base and handset(s) are in idle mode when registering a handset. • Follow the steps on page 80 for the common cure for electronic equipment, then try again to register a handset. My caller ID features are not working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. • The caller may not be calling from an area which supports caller ID. • Both your and the callers' telephone service providers must use equipment compatible with the caller ID service. • The caller ID information shows after the first or second ring. • If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters. 77

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Appendix
Troubleshooting
Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local
service. Contact your telephone service provider (charges may apply).
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact your telephone service provider (charges
may apply).
I hear other calls when using the telephone.
Disconnect the telephone base from the telephone wall jack. Plug in a different
telephone. If you still hear other calls, the problem is probably in the wiring or local
service. Contact your telephone service provider.
I hear noise on the cordless handset and the keys do not work.
Make sure the telephone line cord is plugged in securely.
Registration failed appears on the handset.
Only one handset can be registered at a time. If you have multiple handsets to
register, please follow the instructions on page 72
for the first handset. Once a
handset has been successfully registered, repeat the steps for each handset that
needs to be registered.
Make sure that the telephone base and handset(s) are in idle mode when registering
a handset.
Follow the steps on page 80 for the common cure for electronic equipment, then try
again to register a handset.
My caller ID features are not working properly.
Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your telephone.
The caller may not be calling from an area which supports caller ID.
Both your and the callers’ telephone service providers must use equipment
compatible with the caller ID service.
The caller ID information shows after the first or second ring.
If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone line cord
and the telephone wall jack. The filter prevents noise and caller ID problems caused
by DSL interference. Contact your DSL service provider for more information about
DSL filters.
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