Vtech DS6151 User Manual (DS6151 User Manual) - Page 82

Appendix Troubleshooting The telephone does not receive caller ID or the telephone does not show caller ID during call waiting. • Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider. • The caller may not be calling from an area which supports caller ID. • Both your and the caller's telephone service providers must use equipment compatible with caller ID service. • If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters. Caller ID entries do not match the numbers I need to dial. • Caller ID service delivers 10 digits (the area code plus the seven-digits number). If you need to dial something other than 10 digits, see page 57 for instructions on changing the number. • If you dial seven digits for local calls you may want to use the home area code feature (page 13 and 18). Out of range OR no power at base shows on the handset screen. • The handset may be out of range. Move it closer to the telephone base. • Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch. • Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and reinstall the battery. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize. • Other electronic products may prevent your handset and telephone base from communicating with each other. Install your telephone base as far away from these electronic devices as possible: wireless routers, radios, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones. 1 An icon and a line number appear on the handset and telephone base screen and I don't know why. • Your telephone system. If the ha1icsovnoiacnedmaaillininednicuamtiobnerthaaptpiesasreopnarthaetedfirsopmlatyh, eyobuuriltt-eilnepahnoswneerhinags received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail. 78