Vtech DS6251-2 User Manual - Page 63

Frequently asked questions Below are the questions most frequently asked about the cordless telephone. If you cannot find the answer to your question, visit our website at www.vtechphones.com or call 1 (800) 595-9511 for customer service. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. My telephone does not work at all. The display shows L1>NO LINE or L2>NO LINE. I cannot hear the dial tone. Make sure the telephone base is installed properly, and battery is installed and charged correctly. For optimum daily performance, return the handset to the telephone base after use. Disconnect the telephone line cord from your telephone and connect it to another telephone. If there is no dial tone on that other telephone either, then the telephone line cord may be defective. Try installing a new telephone line cord. If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Contact your telephone service provider. You may be using a new cable or VoIP service, the existing telephone jacks in your home may no longer work. Contact your service provider for solutions. I cannot dial out. Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing. Eliminate any background noise. Mute the handset before dialing, or dial from another room in your home with less background noise. The display shows To register, see user manual. The handset does not work at all. The handset is deregistered from the telephone base. Place the handset in the telephone base (NOT the charger) to register it back. The handset shows Registered and you hear a beep when the registration process completes. The display shows Low battery. Place the handset in the telephone base or charger for charging. The battery does not charge in the handset or the handset battery does not accept charge. Make sure the handset is placed in the telephone base or charger correctly. If the battery is completely depleted, charge the battery for at least 30 minutes before use. You may need to purchase a new battery. The telephone does not ring when there is an incoming call. Make sure the ringer volume is not set to off. The handset may be too far from the telephone base. Move it closer to the telephone base. My handset beeps and is not performing normally. Move the handset closer to the telephone base. It may be out of range. I hear noise on the cordless handset and the keys do not work. Make sure the telephone line cord is plugged in securely. 55