Western Digital My Passport Wireless Pro User Manual - Page 56

Diagnostics, Product Improvement Program, Download, Quick Test, Full Test - my passport wireless problems

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Getting Support status information. You must have a hotspot or home (with Internet) connection to send your report to support. ▪ Download: Generates a diagnostic report and saves it to your computer. Diagnostics Run diagnostic tests if you are having problems with your drive. There are two types of diagnostic tests: ▪ Quick Test: Checks the hard drive for major performance problems. The result of a quick test is a pass or fail evaluation of the hard drive's condition. The quick test can take several minutes to complete. ▪ Full Test: Is a more comprehensive drive diagnostic. It methodically tests each and every sector of the hard drive. Once the test is performed, the condition of the hard drive displays. Note: To complete the test, make sure the drive is plugged into AC power. Product Improvement Program If you join the program, your drive periodically sends its serial number to WD along with basic drive information. The benefit is that you help improve future product updates and enable the Western Digital Support team to help you more efficiently. Participating does not affect your drives' performance. To join the program, switch the toggle button to On. My Passport Wireless Pro 49 User Manual

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status information. You must have a hotspot or home (with Internet) connection to send
your report to support.
▪
Download
: Generates a diagnostic report and saves it to your computer.
Diagnostics
Run diagnostic tests if you are having problems with your drive. There are two types of
diagnostic tests:
▪
Quick Test
: Checks the hard drive for major performance problems. The result of a
quick test is a pass or fail evaluation of the hard drive’s condition. The quick test can
take several minutes to complete.
▪
Full Test
: Is a more comprehensive drive diagnostic. It methodically tests each and
every sector of the hard drive. Once the test is performed, the condition of the hard
drive displays.
Note:
To complete the test, make sure the drive is plugged into AC power.
Product Improvement Program
If you join the program, your drive periodically sends its serial number to WD along with
basic drive information. The benefit is that you help improve future product updates and
enable the Western Digital Support team to help you more efficiently. Participating does
not affect your drives’ performance.
To join the program, switch the toggle button to
On
.
Getting Support
My Passport Wireless Pro
User Manual
49