Western Digital My Passport Wireless Pro User Manual - Page 57

Problems and Solutions, Password, Name, Connections

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Problems and Solutions 14 Problems and Solutions Password I forgot the Wi-Fi password of my drive. Reset the drive to its default settings by powering on the drive, pressing the Power and WPS buttons at the same time for about 10 seconds until the Power LED blinks. Once the drive has powered up completely and the Wi-Fi LED turns blue, enter the default Wi-Fi password, which is the last 8 characters of the serial number. The serial number of your My Passport Wireless Pro is printed on the product label located on the bottom of the device. Name What is the difference between the Wi-Fi name and the drive name? The Wi-Fi name is also known as the SSID (Service Set Identifier) and is used to connect to the WiFi network before you access the drive. The Wi-Fi screen allows you to change the Wi-Fi name. (See "Viewing or Changing the Drive's Advanced Wi-Fi Settings".) The drive name is the name a DLNA device or other computer uses to access the drive's contents. This is NOT the same as the Wi-Fi name. You must be connected to the Wi-Fi network before you can access the drive. The Admin screen enables you to change the drive name. (See "Changing the Password and Device Name".) Connections I disconnected the drive from the WD My Cloud Mobile app. Do I have to set up the connection to the mobile app next time? No. As long as you set up the connection previously, and your mobile device is wirelessly connected to the drive, there is no need to set up the device again. I took my drive out of range and the connection was lost. If the drive is configured for home or hotspot mode, when you bring the drive back into range, it will automatically reconnect to the same wireless network. If the drive was configured in direct connection mode, make sure the Wi-Fi LED is blue and your device can reconnect to it. I want to share content on my drive with other wireless devices in my house. Connect the drive in home network mode to your home Wi-Fi network. Devices already connected to the drive may automatically connect to your home network (if previously connected to it), or you can manually connect them. Once all the devices are connected to the Wi-Fi network, the drive acts as a wireless NAS device. My Passport Wireless Pro 50 User Manual

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14
Problems and Solutions
Password
I forgot the Wi-Fi password of my drive.
Reset the drive to its default settings by powering on the drive, pressing the Power and WPS
buttons at the same time for about 10 seconds until the Power LED blinks.
Once the drive has powered up completely and the Wi-Fi LED turns blue, enter the default Wi-Fi
password, which is the last 8 characters of the serial number. The serial number of your My
Passport Wireless Pro is printed on the product label located on the bottom of the device.
Name
What is the difference between the Wi-Fi name and the drive
name?
The Wi-Fi name is also known as the SSID (Service Set Identifier) and is used to connect to the Wi-
Fi network before you access the drive. The Wi-Fi screen allows you to change the Wi-Fi name.
(See “Viewing or Changing the Drive’s Advanced Wi-Fi Settings”.)
The drive name is the name a DLNA device or other computer uses to access the drive's contents.
This is NOT the same as the Wi-Fi name. You must be connected to the Wi-Fi network before you
can access the drive. The Admin screen enables you to change the drive name. (See “Changing
the Password and Device Name”.)
Connections
I disconnected the drive from the WD My Cloud Mobile app. Do I
have to set up the connection to the mobile app next time?
No. As long as you set up the connection previously, and your mobile device is wirelessly
connected to the drive, there is no need to set up the device again.
I took my drive out of range and the connection was lost.
If the drive is configured for home or hotspot mode, when you bring the drive back into range, it will
automatically reconnect to the same wireless network. If the drive was configured in direct
connection mode, make sure the Wi-Fi LED is blue and your device can reconnect to it.
I want to share content on my drive with other wireless devices in
my house.
Connect the drive in home network mode to your home Wi-Fi network. Devices already connected
to the drive may automatically connect to your home network (if previously connected to it), or you
can manually connect them. Once all the devices are connected to the Wi-Fi network, the drive
acts as a wireless NAS device.
Problems and Solutions
My Passport Wireless Pro
User Manual
50