Xerox M123 Quick Reference Guide - Page 107

9 Problem Solving Symptom The machine displays a tray fault. Deformed transparencies Blank output Streaks, solid or dotted lines, or spots Output is too light or too dark. Recommendation • Follow the steps below. 1. Open the paper tray. 2. Move the paper tray guides away from the paper. 3. Move the paper tray guides against the paper so that they are just touching the paper. 4. Power the machine off and then on. • Check that [Transparency] is selected in [Paper Type]. The machine automatically adjusts for different types of media. Transparencies tolerate less heat than paper. • Check that the document is loaded face up in the document feeder. • If the drum cartridge is new, the toner may not be dispensed. Repeat the job. • Check that the seal tape has been removed from the new drum cartridge. • Reinstall the drum cartridge and the toner cartridge. • Replace the drum cartridge. • Replace the toner cartridge if the screen message for replacement is displayed. • Clean the document glass, the CVT glass, the areas under the platen cover, the document feeder, and the paper guides. • If the machine has been idle for an extended period of time, or if the toner or drum cartridge is new, begin the job again. Run the job using the document glass. Reinstall the drum cartridge. • Check the quality of the document. Use [Border Erase] to remove lines and marks from the edges of the document. • Load fresh paper. • Check the humidity of the machine location. • Load fresh paper. • Check the quality of the document. • Select [Lighten/Darken] on the touch screen. • Run off more prints until the copy quality improves. • Replace the drum cartridge. 106 Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 Quick Reference Guide