Xerox m940 User Guide - Page 68

COPIER/PRINTER PROBLEMS Copier/Printer Problems Symptom WorkCentre does not print Note: Switch boxes can interrupt the communication between the WorkCentre and your PC. DiagnosDiaDiagnosis and/or Solutiongnosis and ors and/ • A paper jam has occurred. If this is the case, a message appears in the display window. • Print a test print by selecting Exit/ Menu>Maintenance>Print Test Page. If the test print is good, check the printer cable or the PC. If the test print does not print, see the Copier troubleshooting section. • The USB or parallel cable is not connected properly or is the incorrect cable, as the USB cable only works for Windows 98 and 2000. • The USB or parallel cable is defective. Swap the cable with one known to work. If necessary, replace the cable. • If using a parallel cable, ensure that it is IEEE 1284 - 1994 compliant. • The printer port is configured incorrectly. Check the printer settings in Windows to make certain that the print job is being sent to the correct port (for example, LPT1). • The printer may be configured incorrectly within the PC application. Check the application to verify that all print settings are correct. • The print driver may be incorrectly installed. Uninstall the existing print driver, and re-install the printer driver. • There may be a conflict with another print driver. Uninstall the other print driver. 8.8 U s e r G u i d e