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I cannot see or access the, screen in the Web Configurator.

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Chapter 12 Troubleshooting • Confirm that the computer running the NDU has a network connection. See the section on the NSA's LAN connection for related information. • The computer running the NDU can only discover NSAs in the same subnet. NSAs connected to the same switch or router as your NDU computer are usually in the same subnet unless the router is doing subnetting or the switch is implementing VLAN. • The Genie Backup program uses the same network port as the NDU to discover the NSA. To avoid a port conflict, do not run the Genie Backup Manager at the same time as the NDU. V A non-admin user wants to change her password. Non-admin users can change their passwords directly. See Section 2.5.7 on page 46 for details on how to do that. V I cannot see or access the Login screen in the Web Configurator. • Make sure you are using the correct IP address. • 192.168.1.3 is the default LAN1 IP address and 192.168.100.1 is the default LAN2 IP address. • If you changed the IP address, use the new IP address. • If you changed the IP address and have forgotten it, see the troubleshooting suggestions for "I forgot the IP address for the NSA." on page 251. • Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.1.1 on page 32. • Make sure your Internet browser has JavaScripts and Java enabled. • Make sure your computer is in the same subnet as the NSA. • Reset the NSA to its factory defaults, and try to access the NSA with the default IP address. See Section 2.7 on page 52 for detailed information on the reset button. • If the problem continues, contact the network administrator or vendor. V I can see the Login screen, but I cannot log in to the NSA. • Make sure you have entered the user name and password correctly. The default user name is admin, and the default password is 1234. These fields are case-sensitive, so make sure [Caps Lock] is not on. • Turn the NSA off and on. • If this does not work, you have to reset the device to its factory defaults. See Section 2.7 on page 52 for detailed information on the reset button. 252 NSA-2401 User's Guide

Section	Page
User’s Guide	1
About This User's Guide	3
Document Conventions	4
Safety Warnings	6
Contents Overview	9
Table of Contents	11
List of Figures	17
List of Tables	25
Introduction and Tutorials	29
Getting to Know Your NSA	31
1.1 NSA-2401 Overview	31
1.1.1 Front Panel LEDs	32
1.1.2 Power Button	33
1.1.3 COPY Button	33
Introducing the Web Configurator	35
2.1 Web Configurator Overview	35
2.2 Accessing the NSA Web Configurator	35
2.2.1 Access the NSA Using the NDU	35
2.2.2 Web Browser Access	36
2.3 Login	36
2.4 User-level Screens Overview	37
2.5 My NSA Screen	38
2.5.1 My NSA Share Browsing Screen	40
2.5.2 My NSA Share Browsing Move to or Copy to Screen	42
2.5.3 My NSA Share Configuration	42
2.5.4 My NSA Change Share Properties Screen	43
2.5.5 Share and Folder Names	45
2.5.6 Share Paths	46
2.5.7 Password Screen	46
2.6 Administration Screens	47
2.6.1 Global Administration Icons	48
2.6.2 Navigation Panel	49
2.6.3 Main Window	51
2.6.4 Status Messages	51
2.6.5 Common Screen Icons	51
2.7 NSA RESET Button	52
2.7.1 Reset	52
2.7.2 Reload Factory Default Configuration File	52
Tutorials	55
3.1 Overview	55
3.2 How to Configure Sharing	55
3.2.1 Setting Up User Accounts	55
3.2.2 Setting Up Groups	58
3.2.3 Setting Up Shares	59
3.3 How to Use Shares	61
3.3.1 Using a Share with Windows Explorer	61
3.3.2 Using a Share with a Web Browser	62
3.4 How to Find the NSA in OS X	65
3.5 How to Configure Security	68
3.5.1 Configuring Security for Web Configurator Sessions	68
3.5.2 Using FTPES to Connect to the NSA	81
3.5.3 Controlling Access to Shares, Folders, and Files	83
3.6 Power Resume	89
3.7 How to Use Backups and Snapshots	89
3.7.1 Creating a Snapshot Job	90
3.7.2 Configuring Snapshot Image Access	91
3.7.3 Using a Snapshot Image to Restore Files	91
3.7.4 Creating a Synchronization Backup	92
3.7.5 Creating an Archive Backup	96
3.7.6 Restoring Archived Files by Backup Job	99
3.7.7 Restoring by Backup Files	102
3.8 Printer Server Tutorial	104
3.9 How to Increase the NSA’s Storage Capacity	106
3.9.1 Connecting External USB Hard Drives	107
3.9.2 Adding an Internal Hard Drive to an Existing Disk Array	107
3.9.3 Using a Disk Array’s Increased Capacity	109
3.9.4 Migrating a RAID to Higher Capacity Hard Drives	110
Web Configurator	115
Status Screen	117
4.1 Status Screen	117
System Setting Screen	121
5.1 Date/Time	121
5.1.1 Time Lag	122
Storage Screens	125
6.1 Storage Screens Overview	125
6.1.1 What You Can Do in the Storage Screens	125
6.1.2 What You Need to Know About Storage	125
6.2 Internal Storage Status Screen	127
6.3 Disk	128
6.3.1 Internal Disks Screen	128
6.3.2 S.M.A.R.T Screen	129
6.4 Arrays	132
6.4.1 RAID Levels	132
6.4.2 Array Status	134
6.5 RAID Screen	135
6.5.1 Creating a New RAID	138
6.6 Internal Volume Screen	139
6.6.1 Creating or Editing an Internal Volume	142
6.6.2 USB Key Creation	143
6.7 External Storage Disk Screen	145
6.8 External Volume Screen	147
6.8.1 Creating or Editing an External Volume	149
6.9 Technical Reference	151
6.9.1 Storage Terminology	151
6.9.2 JBOD	152
6.9.3 RAID 0	153
6.9.4 RAID 1	153
6.9.5 RAID 10	154
6.9.6 RAID 5	155
6.9.7 Hot-spare	155
6.9.8 RAID and Data Protection	156
6.9.9 S.M.A.R.T Attributes	156
Network Screens	159
7.1 Network Screens Overview	159
7.1.1 What You Can Do in the Network Screens	159
7.1.2 What You Need to Know About the Network Screens	159
7.2 TCP/IP Screen	160
7.2.1 Configuring the TCP/IP Screen	162
7.3 Windows/CIFS	164
7.3.1 Windows/CIFS Screen	166
7.4 NFS Screen	168
7.4.1 Add or Edit NFS Share Screen	169
7.4.2 NFS Session Screen	170
Sharing Screens	173
8.1 Overview	173
8.1.1 What You Can Do In The Sharing Screens	173
8.1.2 What You Need to Know About The Sharing Screens	173
8.2 Users	175
8.2.1 Create a New Account & Change Account Properties	178
8.2.2 View User Information	181
8.3 Groups	182
8.3.1 Add a New Local Group & Change Group Properties	184
8.4 Shares	186
8.4.1 Create a New Share & Edit a Share	188
8.4.2 ACL Configuration	190
8.4.3 Recycle Bin	194
8.4.4 DFS	194
Protect Screens	197
9.1 Protection Methods Overview	197
9.1.1 What You Can Do in the Protect Screens	198
9.1.2 What You Need to Know About Protection Methods	198
9.2 NSA Backup Screens	200
9.2.1 Backup Summary	200
9.2.2 Creating a Backup Job	202
9.2.3 Editing a Backup Job	208
9.2.4 Restoring by Backup Job	209
9.3 Restoring by Backup Files	212
9.3.1 Protect > Restore: Step 2	213
9.3.2 Protect > Restore: Step 3	214
9.3.3 Protect > Restore: Step 4	215
9.4 Snapshots	215
9.4.1 Creating/Editing Snapshots	218
9.4.2 Snapshot Images	219
9.5 Backup Software Screen	220
Application Screens	223
10.1 Overview	223
10.1.1 What You Can Do In The Application Screens	223
10.1.2 What You Need to Know About The Application Screens	223
10.2 FTP	224
10.3 Print Server	226
10.3.1 Print Server Rename	226
10.4 Copy Button	227
10.4.1 Changing the Copy Button Share	227
Maintenance Screens	229
11.1 Overview	229
11.1.1 What You Can Do In The Maintenance Screens	229
11.1.2 What You Need to Know About The Maintenance Screens	229
11.2 Log	230
11.2.1 Search	232
11.2.2 Log Records Configuration	232
11.2.3 Log Buzzer Priority Configuration	233
11.2.4 Report Configuration	233
11.2.5 Export Log	236
11.3 Configuration	237
11.3.1 Restoring the Configuration File	238
11.4 SSL	239
11.5 Firmware Upgrade	241
11.6 Power Management	242
11.6.1 Power Control Schedule	244
11.7 Shutdown	245
Troubleshooting and Specifications	247
Troubleshooting	249
12.1 Troubleshooting Overview	249
12.2 Power, Hardware Connections, and LEDs	249
12.3 NSA Login and Access	251
12.4 Users Cannot Access the NSA	253
12.5 Backups and Snapshots	254
12.6 External USB Disks	255
Product Specifications	257
13.1 Feature Tables	257
13.2 Specification Tables	259
13.3 Power Consumption	261
Appendices and Index	263
Log Messages	265
Setting Up Your Computer’s IP Address	275
Importing Certificates	299
Open Source Licences	323
Legal Information	353

Match case Limit results 1 per page

Chapter 12 Troubleshooting

NSA-2401 User’s Guide

252

•

Confirm that the computer running the NDU has a network connection. See the section on

the NSA’s LAN connection for related information.

•

The computer running the NDU can only discover NSAs in the same subnet. NSAs

connected to the same switch or router as your NDU computer are usually in the same

subnet unless the router is doing subnetting or the switch is implementing VLAN.

•

The Genie Backup program uses the same network port as the NDU to discover the NSA.

To avoid a port conflict, do not run the Genie Backup Manager at the same time as the

NDU.

A non-admin user wants to change her password.

Non-admin users can change their passwords directly. See

Section 2.5.7 on page 46

for details

on how to do that.

I cannot see or access the

screen in the Web Configurator.

•

Make sure you are using the correct IP address.

•

192.168.1.3 is the default

LAN1

IP address and 192.168.100.1 is the default

LAN2

address.

•

If you changed the IP address, use the new IP address.

•

If you changed the IP address and have forgotten it, see the troubleshooting

suggestions for “

I forgot the IP address for the NSA.

” on

page 251

•

Check the hardware connections, and make sure the LEDs are behaving as expected. See

the Quick Start Guide and

Section 1.1.1 on page 32

•

Make sure your Internet browser has JavaScripts and Java enabled.

•

Make sure your computer is in the same subnet as the NSA.

•

Reset the NSA to its factory defaults, and try to access the NSA with the default IP

address. See

Section 2.7 on page 52

for detailed information on the reset button.

•

If the problem continues, contact the network administrator or vendor.

I can see the

screen, but I cannot log in to the NSA.

•

Make sure you have entered the user name and password correctly. The default user name

admin

, and the default password is

1234

. These fields are case-sensitive, so make sure

[Caps Lock] is not on.

•

Turn the NSA off and on.

•

If this does not work, you have to reset the device to its factory defaults. See

Section 2.7

on page 52

for detailed information on the reset button.