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Chapter 14 LEDs and Troubleshooting I forgot the password. 1 The default password is 1234. 2 If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page 12. I cannot see or access the Login screen in the Web Configurator. 1 Make sure you are using the correct IP address. • The default IP address is 192.168.1.2. • If you changed the IP address (Section 11.4 on page 80), use the new IP address. • If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I don't know the IP address of my PLA4231. 2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. 3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java enabled. See Appendix A on page 105. 4 Make sure your computer is in the same subnet as the PLA4231. (If you know that there are routers between your computer and the PLA4231, skip this step.) • If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See Section 11.4 on page 102. • If there is no DHCP server on your network, make sure your computer's IP address is in the same subnet as the PLA4231. 5 Reset the device to its factory defaults, and try to access the PLA4231 with the default IP address. 6 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestion • If your computer is connected wirelessly, use a computer that is connected to a LAN/Ethernet port. I can see the Login screen, but I cannot log in to the PLA4231. 1 Make sure you have entered the password correctly. The default password is 1234. This field is case-sensitive, so make sure [Caps Lock] is not on. 102 PLA4231 User's Guide

Section	Page
PLA4231	1
Table of Contents	3
Introduction	7
Introducing the PLA4231	9
1.1 Overview	9
1.2 Expand Your Network with the PLA4231	9
1.3 Ways to Manage the PLA4231	10
1.4 Good Habits for Managing the PLA4231	10
1.5 Powerline Security	10
1.5.1 Powerline Passwords	11
1.5.2 Setting Up Powerline Security	11
1.6 Multiple Networks	12
1.7 Resetting the PLA4231	12
1.7.1 Procedure to Use the Reset Button	12
The WPS Button	13
2.1 WPS Overview	13
2.2 How to Use the WPS Button	13
The RESET/ENCRYPT Button	15
3.1 RESET/ENCRYPT Button Overview	15
3.2 Set Up a HomePlug AV Network with ENCRYPT	15
3.3 Setting Up Multiple Networks	17
3.4 RESET/ENCRYPT Button Behavior	19
Configuration Utility	21
Installing the Powerline Configuration Utility	23
4.1 Overview of the Installation Process	23
4.2 Installing the Utility	23
Using the Powerline Configuration Utility	27
5.1 Overview	27
5.1.1 Powerline Network Security	27
5.1.2 Device Access Key (DAK)	28
5.2 Starting the Configuration Utility	28
5.3 Configuration Screen	29
5.4 Firmware Screen	30
5.5 Network Info Screen	31
5.6 Advanced Screen	32
5.7 About Screen	35
Powerline Network Setup Tutorial	37
6.1 Overview	37
6.2 Important Terms	37
6.3 Accessing Your Powerline Adapter	38
6.4 Adding a Powerline Adapter	39
6.5 Setting Up a New Network with a New Adapter	40
6.6 Splitting a Network into Two Networks	42
6.7 Troubleshooting	44
Web Configurator	47
Introducing the Web Configurator	49
7.1 Overview	49
7.2 Accessing the Web Configurator	49
7.2.1 Login Screen	49
7.2.2 Password Screen	51
7.3 Navigating the Web Configurator	52
7.3.1 Title Bar	53
7.3.2 Navigation Panel	53
7.3.3 Main Window	54
Dashboard	55
8.1 The Dashboard Screen	55
Monitor	59
9.1 Overview	59
9.2 What You Can Do	59
9.3 Log	59
9.4 Packet Statistics	60
9.5 WLAN Station Status	61
Wireless LAN	63
10.1 Overview	63
10.2 What You Can Do	63
10.3 What You Should Know	64
10.3.1 Wireless Security Overview	64
10.4 General Wireless LAN Screen	66
10.5 Wireless Security	67
10.5.1 No Security	67
10.5.2 WEP Encryption	68
10.5.3 WPA-PSK/WPA2-PSK	70
10.6 MAC Filter	71
10.7 Wireless LAN Advanced Screen	73
10.8 Quality of Service (QoS) Screen	73
10.9 WPS Screen	74
10.10 WPS Station Screen	76
10.11 Scheduling Screen	76
LAN	79
11.1 Overview	79
11.2 What You Can Do	79
11.3 What You Need To Know	79
11.3.1 LAN TCP/IP	80
11.3.2 IP Alias	80
11.4 LAN IP Screen	80
11.5 IP Alias Screen	81
HomePlug	83
12.1 Overview	83
12.2 What You Can Do	83
12.3 HomePlug Screen	83
Maintenance	87
13.1 Overview	87
13.2 What You Can Do	87
13.3 General Screen	87
13.4 Password Screen	88
13.5 Time Setting Screen	88
13.6 Firmware Upgrade Screen	90
13.7 Configuration Backup/Restore Screen	92
13.8 Restart Screen	93
13.9 Language Screen	93
LEDs and Troubleshooting	95
14.1 LEDs	95
14.2 Power and Light Problems	96
14.3 Configuration Utility Problems	98
14.4 Powerline Problems	98
14.5 RESET/ENCRYPT Button Problems	99
14.6 Wireless Connection Problems	100
14.7 PLA4231 Access and Login Problems	101
Pop-up Windows, JavaScript and Java Permissions	105
Legal Information	115

Match case Limit results 1 per page

Chapter 14 LEDs and Troubleshooting

PLA4231 User’s Guide

102

I forgot the password.

The default password is

1234

If this does not work, you have to reset the device to its factory defaults. See

Section 1.7 on page

I cannot see or access the

screen in the Web Configurator.

Make sure you are using the correct IP address.

•

The default IP address is

192.168.1.2

•

If you changed the IP address (

Section 11.4 on page 80

), use the new IP address.

•

If you changed the IP address and have forgotten it, see the troubleshooting suggestions for

don’t know the IP address of my PLA4231.

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick

Start Guide.

Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java

enabled. See

Appendix A on page 105

Make sure your computer is in the same subnet as the PLA4231. (If you know that there are routers

between your computer and the PLA4231, skip this step.)

•

If there is a DHCP server on your network, make sure your computer is using a dynamic IP

address. See

Section 11.4 on page 102

•

If there is no DHCP server on your network, make sure your computer’s IP address is in the

same subnet as the PLA4231.

Reset the device to its factory defaults, and try to access the PLA4231 with the default IP address.

If the problem continues, contact the network administrator or vendor, or try one of the advanced

suggestions.

Advanced Suggestion

•

If your computer is connected wirelessly, use a computer that is connected to a LAN/Ethernet

port.

I can see the

screen, but I cannot log in to the PLA4231.

Make sure you have entered the password correctly. The default password is

1234

. This field is

case-sensitive, so make sure [Caps Lock] is not on.