1997 Mercury Grand Marquis Owner Guide 1st Printing - Page 264

Complaints involving vehicles in which applicable new vehicle limited warranties have expired at receipt of your application are not eligible. Eligibility may differ according to state law. For example, see the unique brochures for California and Wisconsin purchasers/lessees. How does the Board Work? The Board consists of: u three consumer representatives u a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Dealers are chosen because of their business leadership qualities. What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: u the file number assigned to your application u the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at this time. 266