1997 Mercury Grand Marquis Owner Guide 1st Printing - Page 265

To review your case properly, the Board needs the following information: u legible copies of all documents and maintenance or repair orders relevant to the case Identification Number (VIN) listed on your vehicle ownership license of occurrence(s) u the year, make, model, and Vehicle u the date of repair(s) and mileage at the time u the current mileage u the name of the dealer who sold or serviced the vehicle u a brief description of your unresolved concern u a brief summary of the action taken with the dealer and Ford Motor Company u the names (if known) of all the people you contacted at the dealership resolve your concern u a description of the action you expect to Should your case NOT qualify for review, a letter of explanation will be mailed to you. Oral presentations If the involved vehicle is within 36 months and 36,000 miles of the warranty start date, you have the right to make an oral presentation before the Board. Indicate your choice to do so on the application. Oral presentations may also be requested by the Board. 267