1996 Pontiac Bonneville Owner's Manual - Page 369

I GM Participation, BB,&AUT() LINE' Palternative.mpu$e Resolution Program* . , BBB AUTO LINE is an out-of-court program administered by the ,Better Business Bureau system to settle disputes between customers automobile and manufacturers. This program is available free of charge to customerswho currently ownor lease a GM vehicle. *This program may not be available all states, in depending on state law. Canadian owners refer to your If you are not satisfied after followingthe Customer yola Satisfaction Procedure, may contactthe BBB wing Warranty and Owner Assistance Information booklet. or the General Motors reserves the right to change eligibility the toll-free telephone number, write them at following address: limitations and/or to discontinue its participationin this PrOgrm. BBB AUTO LINE Council of Better Business Bureaus Both Pontiac and your Pontkc dealer are cokunitted to 4200 Wilson Boulevard m k n sure you are completely satisfiedw t your new aig ih vehicle. Our experience has shown that, if a situation Suite 800 arises whereyou fe'el your concern not been has Arlington, VA 22203 adequately addressed, the Customer Satisfaction Procedure described earlier this section is very in Teleph'one: 1-800-955-5 100 successful. To file a claim, yon will be asked to provide your name There may be instances where impartial thirdparty an and address, your Vehicle IdentificationNumber (VIN), can assistin arriving at a solution a disagreement to and 'astatement of the nature of your complaint. Eligibility is.limited by vehicle age and mileage, and regarding vehicle repairs or interpretation of the.New Vehicle Limited W m t y . To assist in resolving these factors. other . :.:,...disagreements, Pontiac voluntarily participates in BBB AUTO LINE...1. : .y; :' . , . ~ . , $ . ' i 1 " . 1 ., 7 _. . ;. Q- 8-8