1996 Pontiac Bonneville Owner's Manual - Page 370

If you believe that your vehicle has a defect which coul cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration(NHTSA), in addition to The arbitrator will make a decision which may you notifying General Motors. If accept or reject. you accept the decision,GM will be If NHTSA receives similar complaints, may openan it bound by that decision. The entire dispute resolution investigation, and if it finds that a safety defect exists in procedure should ordinarily take about days from the 40 a groupof vehicles, it may order a recall and remedy time you file a claim untila decision is made. campaign. However, NHTSA cannot become involved Some state laws may require you to this program use your in individual problems between you, dealer, or before filing a claim with a state-run arbitration program General Motors. or in the courts. For further information, contact the To contact NHTSA, you may either call the Auto Safety BBB at 2-800-955-5100 or the Pontiac Customer Hotline toll-free at 1-800-424-9393 (or 366-0123i the n Assistance Center at1-800-PM-CARES. Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. , . We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact theBBB at any time. TheBBB will attempt to resolve the complaint serving as an intermediary between you and Pontiac. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT