2006 Saab 9-5 Owner's Manual - Page 255

Customer Assistance and Information Service record retention It is the owner´s responsibility to retain service records. If possible, you should keep copies of all shop work orders for all service and repairs, whenever performed. As indicated in the new car and emission control system warranties, it is important to document that all necessary maintenance has been done. 255 Service costs Dealer pricing practices and labor for service work vary. Saab's recommended service times for each service point do not include the labor required to replace wear items, such as wiper blades, brake pads or tires. Nor is labor to perform other service or repairs found to be necessary as a result of the inspections included in these times. Additional labor and parts will be charged for such work when necessary, except as covered under an applicable Saab warranty or any optional extended service contract. Transmission fluid changes or suspension alignment, when necessary, are also additional. Dealer charges for general shop material, regulated hazardous waste removal, recycling expenses or other operation costs may also be applied to service and repair invoices and are apt to vary by dealer and location. Owner assistance Warranties and service problem assistance For complete information about all applicable warranties, including the New Car Warranty, Perforation Warranty, Vehicle Emission Warranty and Emission Perforation Warranty, consult the Warranties and Service Record Booklet which accompanies this Owner's Manual. It also contains owner assistance information including Saab Roadside Assistance. If the booklet is lost or misplaced, a new one may be ordered through a Saab dealer or by contacting Saab. In the U.S. there is a national Customer Assistance Center at Saab Cars USA, Inc. The toll-free number to call from all 50 states is 1-800-955-9007. In Canada, please call the Saab Customer Assistance Centre at 1-800-263-1999. A list of authorized Saab sales and service dealers is available for those planning to travel in the United States and Canada. Canadian or U.S. travelers may call the Customer Assistance Center in the country in which they are traveling. HOW THE SERVICE RECORD IS ORGANIZED The service record is comprised of a series of coupons on which to record services as they are performed. There are additional coupons for documenting extra engine oil and filter changes, extra automatic transmission fluid services necessary for severe service conditions, and brake fluid changes. HOW TO USE THE SERVICE RECORD COUPONS When the car is brought to a Saab dealer for scheduled maintenance, present the Saab Warranty and Service Record Booklet to the service manager. When the technician has completed the service, the technician will sign the maintenance record. The person responsible for quality assurance at the dealership will also sign and stamp the record with the dealer identification stamp.