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3Ware 9500S-4LP Installation Guide - Page 105

Troubleshooting: Problems and Solutions, Hardware installation

UPC - 693494950045

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Troubleshooting: Problems and Solutions This chapter includes solutions to problems users sometimes encounter when using 3ware RAID controllers. For support, troubleshooting tips, frequently asked questions, software releases, and compatibility information related to 3ware RAID controllers, refer to: „ 3ware support page at: http://www.3ware.com/support/ „ 3ware knowledgebase: http://www.3ware.com/KB/kb.asp „ 3ware software downloads: http://www.3ware.com/support/download.asp „ 3ware documentation: http://www.3ware.com/support/userdocs.asp „ 3ware Compatibility Lists: http://www.3ware.com/support/sys_compatibility.asp Hardware installation Q1: The rail on the 3ware RAID controller doesn't fit in the case. www.3ware.com 97

Section	Page
Table of Contents	3
About this Guide	7
Conventions Used in This Guide	7
About the 3ware RAID Controller	9
Product Features	9
What’s New With the 3ware 9000 Series Controllers	10
System Requirements	10
Package Contents	12
Installation Overview	13
Installing the Hardware	15
Before You Begin	16
Installation Considerations	16
Cable Length, Routing Space, and Air Flow	16
Selecting the Slot in Which to Install the Controller	16
Whether to Use the LED Status Connector	17
Drive Installation Considerations	17
What You Need: Tools and Equipment	18
Tools Required	18
Safety Factors	18
Personal Safety	18
Protecting Equipment and Data	18
Backing Up Your Data	18
ESD (Electrostatic Discharge) Precautions	19
Things to Watch Out For	19
Installing a Serial ATA RAID Controller	20
Additional Details About the LED Status Connectors	21
To connect serial cables to the controller	24
To install the controller in the computer	25
To connect the interface cables to the drives	26
Installing a Serial ATA RAID Controller with Multi-lane Internal Connectors	27
To connect the multi-lane cables	28
To install the controller in the computer	29
To install the drives	29
Finishing Up	30
Check your Installation and Close the Case	30
Configure your RAID Arrays	30
Moving Units from an 8000 Controller to a 9000 Controller	31
Moving Legacy JBOD Units to a 9000 Controller	32
Configuring Units	35
Understanding RAID Concepts and Levels	36
Configurations Available with the 3ware RAID Controller	37
Other Important Concepts	39
Determining What RAID Level to Use	39
Drive Capacity Considerations	40
Support for Over 2 Terabytes	41
Working with the 3ware BIOS Manager (3BM)	42
Starting 3BM	42
Exiting 3BM	44
Working in the 3BM Screens	45
Specifying the Unit Configuration	48
Basic Steps for Creating a Unit	48
Specifying a Hot Spare	54
Enabling Auto-Carving for Units Larger Than 2 TB	55
Leaving Individual Drives as JBODs	56
Initializing Units	57
RAID 0 Units	57
For RAID 5 and RAID 50 Units	57
For RAID 1 and RAID 10	58
Checking the Motherboard Boot Sequence	59
Installing Drivers and Making the Units Available For Use	60
Driver Installation Under Windows	61
Materials Required	62
Creating a 3ware Driver Diskette	62
Installing the 3ware Driver and Windows on a New Unit	63
Installing the Driver on a System that Boots from a Different Device	64
Making Units Managed by a 3ware Controller Available to Windows	71
Finishing Up	72
Driver Installation Under Linux	73
Obtaining 3ware Linux Drivers	74
Be Sure to Use the Correct Drivers	74
Determining the Current Version of your 3ware Driver	76
Driver Installation Under Red Hat Linux	76
Materials Required	76
Creating a Red Hat Linux Driver Diskette	77
Installing the 3ware Driver and Red Hat Linux on a New Unit	77
Installing the 3ware Driver on a Red Hat Linux System that Boots From a Different Device	78
About Variables In the Driver Installation Instructions	79
Compiling a 3ware Driver for Red Hat Linux	85
Driver Installation Under SuSE Linux	88
Materials required	88
Creating a SuSE Linux Driver Diskette	88
Installing the 3ware Driver and SuSE Linux with YaST2 on a New Unit	89
Installing the 3ware Driver on a SuSE Linux System that Boots from a Different Device	89
Compiling a 3ware Driver for SuSE Linux	91
Driver Installation Under FreeBSD	95
Obtaining 3ware FreeBSD Drivers	96
Materials Required	96
Installing the Driver While Installing FreeBSD on the 3ware RAID Controller	96
Installing the 3ware Driver on a FreeBSD System that Boots from a Different Device	100
Compiling the Driver as a Loadable Module	102
Troubleshooting: Problems and Solutions	105
Hardware installation	105
Appendix A. Installing the Battery Backup Unit	107
Tools and equipment required	108
Installation Overview	108
Installation Instructions	110
Replacing the Battery	115
Appendix B. Compliance and Conformity Statements	117
Federal Communications Commission Radio Frequency Interference Statement	117
Microsoft Windows Hardware Quality Lab (WHQL)	118
European Community Conformity Statement	118
Appendix C. Warranty, Technical Support, and Service	120
Limited Warranty	120
Exclusions	121
State Law Provisions	121
Obtaining Warranty Protection	122
AMCC’s Technical Support and Services for 3ware RAID Controllers	122
Sales and Ordering Information	123
Feedback on this manual	123