Bose Companion Surround Sound Owner's guide - Page 20

Troubleshooting

Problem

What

to

do

System

does

not

function

at

all

•

Make

sure

the

power

connector

is

plugged

securely

into

the

controller,

the

bass

module

power

cord

is

plugged

securely

into

the

bass

module,

and

the

power

pack

and

power

cord

are

plugged

into

operating

AC

wall

outlets.

•

Be

sure

to

select

a

source

(SAT,

VCR,

etc.).

•

Unplug

the

music

center

power

pack

for

a

minute,

then

reconnect

it.

This

allows

the

unit

to

reset

itself

after

a

power

surge

or

power

interruption.

No

sound

•

Make

sure

the

audio

input

cable

is

connected

to

the

controller

BASS

MODULE

AUDIO

OUTPUTs

and

the

multi

-pin

connector

is

fi

rmly

seated

in

the

bass

module

jack.

•

Check

the

connections

for

any

external

components.

Make

sure

to

select

the

correct

source

for

the

desired

input.

•

Check

the

speaker

connections.

•

Increase

the

volume.

•

Check

to

see

if

MUTE

is

selected.

Press

the

MUTE

key

on

the

remote

to

unmute

the

sound.

No

sound

from

center

speaker

•

Make

sure

that

the

center

cube

cable

is

connected

at

both

ends.

•

Select

STEREO+CENTER

(3

-speaker)

or

SURROUND

(5

-speaker)

mode.

Too

much

sound

from

center

speaker

•

In

STEREO+CENTER

mode,

press

SURROUND

—,

to

decrease

center

speaker

volume.

•

Press

and

hold

the

STEREO+CENTER

(3

-speaker)

mode

key

for

10

seconds

to

restore

the

factory

preset

surround

volume

setting.

No

sound

from

surround

speakers

•

Select

SURROUND

(5

-speaker)

mode.

•

Press

SURROUND

+.

•

Make

sure

the

video

sound

source

is

stereo

and

surround

-encoded,

and

the

component

used

(TV,

VCR,

laserdisc

player)

is

stereo.

Surround

speakers

are

too

loud

•

In

SURROUND

mode,

press

SURROUND

—.

•

Make

sure

that

the

left

and

right

front

speakers

are

connected

to

the

front

speaker

jacks

and

the

left

and

right

surround

speakers

are

connected

to

the

surround

speaker

jacks.

•

Press

and

hold

the

SURROUND

(5

-speaker)

mode

key

for

10

seconds

to

restore

the

factory

preset

surround

volume

setting.

Remote

control

is

inconsistent

or

does

not

work

•

Check

batteries

and

their

polarity

(+

and

-).

•

Operate

the

remote

control

closer

to

the

controller.

•

Aim

the

remote

at

the

remote

sensor.

Sound

is

distorted

•

Make

sure

speaker

cables

are

not

damaged

and

the

connections

are

secure.

•

Reduce

the

output

level

from

any

external

components

connected

to

the

controller.

20

Bose Companion Surround Sound Owner's guide - Page 20

Troubleshooting

Page 20 highlights