Brother International DCP-7065DN Users Manual - English - Page 75

Hollow print, Thick Paper, All black, White lines across the Examples of poor print quality - printer driver

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Page 75 highlights

Troubleshooting Examples of poor print quality Recommendation  Make sure that you use paper that meets our specifications. See Acceptable paper and other print media on page 16.  Choose Thick Paper mode in the printer driver, choose Thick in the machine's Paper Type menu setting or use thinner paper than you are currently using. See Paper Type on page 15 and Basic tab in the Software User's Guide. Hollow print  Check the machine's environment. Conditions such as high humidity can cause hollow print. See the Safety and Legal booklet.  The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 35.  Clean the corona wire inside the drum unit by sliding the green tab from left to right and right to left several times. Be sure to return the green tab to the home position (a). See Cleaning the corona wire on page 34.  The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 35.  The fuser unit may be contaminated. Call Brother Customer Service. All black B  Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause problems. ABCDEFGH abcdefghijk ABCD abcde 01234 White lines across the page  Make sure that you choose the appropriate media type in the printer driver or in the machine's Paper Type menu setting. See Acceptable paper and other print media on page 16 and Basic tab in the Software User's Guide.  The problem may disappear by itself. Print multiple pages to clear this problem, especially if the machine has not been used for a long time.  The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 35.  Clean the corona wire of the drum unit. See Cleaning the corona wire on page 34. ABCDEFGH abcdefghijk ABCD abcde 01234  The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 35. Lines across the page 61

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Troubleshooting
61
B
Hollow print
Make sure that you use paper that meets our specifications. See
Acceptable paper and other print media
on page 16.
Choose
Thick Paper
mode in the printer driver, choose
Thick
in
the machine’s Paper Type menu setting or use thinner paper than
you are currently using. See
Paper Type
on page 15 and
Basic
tab
in the
Software User's Guide
.
Check the machine’s environment. Conditions such as high
humidity can cause hollow print. See the
Safety and Legal
booklet
.
The drum unit may be damaged. Put in a new drum unit. See
Replacing the drum unit
on page 35.
All black
Clean the corona wire inside the drum unit by sliding the green tab
from left to right and right to left several times. Be sure to return
the green tab to the home position (
a
). See
Cleaning the corona
wire
on page 34.
The drum unit may be damaged. Put in a new drum unit. See
Replacing the drum unit
on page 35.
The fuser unit may be contaminated. Call Brother Customer
Service.
White lines across the page
Make sure that you use paper that meets our specifications. A
rough surfaced paper or thick print media can cause problems.
Make sure that you choose the appropriate media type in the
printer driver or in the machine’s Paper Type menu setting. See
Acceptable paper and other print media
on page 16 and
Basic tab
in the
Software User's Guide
.
The problem may disappear by itself. Print multiple pages to clear
this problem, especially if the machine has not been used for a
long time.
The drum unit may be damaged. Put in a new drum unit. See
Replacing the drum unit
on page 35.
Lines across the page
Clean the corona wire of the drum unit. See
Cleaning the corona
wire
on page 34.
The drum unit may be damaged. Put in a new drum unit. See
Replacing the drum unit
on page 35.
Examples of poor print quality
Recommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234