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Brother International DCP-8155DN Basic User's Guide - English - Page 62

B Troubleshooting, Identifying your problem

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B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and then follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following:  The machine's power cord is connected correctly and the machine's power switch is turned on. If the machine does not turn on after connecting the power cord, see Other difficulties uu page 77.  All of the protective parts have been removed.  Paper is inserted correctly in the paper tray.  The interface cables are securely connected to the machine and the computer.  LCD Messages (See Error and maintenance messages uu page 53) If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below. Paper handling and Printing problems:  Printing difficulties uu page 72  Paper handling difficulties uu page 74 Copying problems:  Copying difficulties uu page 75 Scanning problems:  Scanning difficulties uu page 75 Software and Network problems:  Software difficulties uu page 75  Network difficulties uu page 76 52

Section	Page
Basic User’s Guide DCP-8110DN/DCP-8150DN/DCP-8155DN	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
User's Guides and where do I find them?	6
Table of Contents	7
1 General information	11
Using the documentation	11
Symbols and conventions used in the documentation	11
Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide	12
Viewing Documentation	12
Viewing Documentation (Windows®)	12
Viewing Documentation (Macintosh)	13
How to find Scanning instructions	13
How to find Network setup instructions	13
How to access Guides for Advanced Features	14
Accessing Brother Support (Windows®)	14
Accessing Brother Support (Macintosh)	15
Control panel overview	16
Data LED indications	18
2 Loading paper	19
Loading paper and print media	19
Loading paper in the standard paper tray and the optional lower tray	19
Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2	19
Loading paper in the multi-purpose tray (MP tray)	21
Printing on plain paper, thin paper, recycled paper and bond paper from the MP tray	21
Printing on thick paper, labels and envelopes from the MP tray	23
Unscannable and unprintable areas	25
Paper settings	26
Paper Type	26
Paper Size	26
Tray Use in COPY mode	27
Tray Use in print mode	27
Acceptable paper and other print media	28
Recommended paper and print media	28
Type and size of paper	28
The names for the paper trays in the printer driver and this Guide are as follows:	28
Paper capacity of the paper trays	29
Recommended paper specifications	29
Handling and using special paper	30
Types of paper to avoid	30
Envelopes	31
Types of envelopes to avoid	31
Labels	32
Types of labels to avoid	32
3 Loading documents	33
How to load documents	33
Using the automatic document feeder (ADF)	33
Document Sizes Supported	33
How to load documents	33
Using the scanner glass	34
Document Sizes Supported	34
How to load documents	34
4 Making copies	35
How to copy	35
Stop copying	35
Copy settings	35
5 Printing data from a USB Flash memory drive or digital camera supporting mass storage	36
Creating a PRN file for direct printing	36
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	37
6 How to print from a computer	40
Printing a document	40
7 How to scan to a computer	41
Scanning a document as a PDF file using ControlCenter4 (Windows®)	41
Changing the SCAN key settings	44
Before scanning	44
SCAN key settings	44
Scanning using the SCAN key	46
A Routine maintenance	47
Replacing the consumable items	47
Replacing the toner cartridge	49
Toner Low	49
Replace Toner	49
Replacing the toner cartridge	50
Cleaning the corona wire	55
Replacing the drum unit	57
Drum Error	57
Replace Parts Drum	57
Drum Stop	57
Replacing the drum unit	58
B Troubleshooting	62
Identifying your problem	62
Error and maintenance messages	63
Document Jams	69
Document is jammed in the top of the ADF unit	69
Document is jammed under the document cover	69
Removing small documents jammed in the ADF	70
Document is jammed at the output tray	70
Paper Jams	71
Paper is jammed in the MP tray	71
Paper is jammed in paper tray 1 or tray 2	72
Paper is jammed at the back of the machine	73
Paper is jammed inside the machine	76
Paper is jammed in the duplex tray	80
If you are having difficulty with your machine	82
Improving the print quality	88
Machine Information	96
Checking the Serial Number	96
Reset functions	96
How to reset the machine	96
C Menu and features	97
On-screen programming	97
How to access the menu mode	97
Menu table	98
Entering text	110
D Specifications	112
General	112
Document Size	114
Print media	115
Copy	116
Scanner	117
Printer	118
Direct Print feature	119
Computer requirements	120
Consumable items	122
Interfaces	123
Network (LAN)	124