Canon 6864A001AA PowerShot A10/A20 Camera User Guide - Page 110
The white balance setting is
UPC - 013803001983
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Problem The subject comes out underexposed (too dark). The subject comes out overexposed (too bright). The flash doesn't fire. Cause Insufficient light for shooting. The subject is darker than the surroundings. The white balance setting is not appropriate. The subject is beyond the range of the flash. The subject is too close to the flash. The subject is brighter than the surroundings. Light is shining or reflecting into the camera. The flash mode is set so that the flash always fires. The flash mode is set to Off. Solution Set the flash on. Set exposure compensation to a positive value. Change the white balance setting as necessary. When flash is used, the distance between lens and subject should not exceed 4.2 m (13.8 ft.) at maximum wide angle or 2.5 m (8.2 ft.) at maximum telephoto setting. When flash is used, the distance between lens and subject should be no less than 26 cm (10.2 in.). Set exposure compensation to a negative value. Adjust the camera angle. Set the flash to any other mode except On. Set the flash to any other mode except Off. 108