Canon MP190 Quick Start Guide - Page 60

Message Appears on the Computer Screen, Service Error 5100 Is Displayed - driver windows xp

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Message Appears on the Computer Screen „ Service Error 5100 Is Displayed Cause Movement of the FINE Cartridge Holder is blocked. Action Cancel printing from your computer, turn off the machine. Then clear the paper jam or foreign object that is preventing the FINE Cartridge Holder from moving. Important Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it. „ Writing Error/Output Error/Communication Error Cause Action The machine is not ready. Confirm that the Power lamp is lit green. If the Power lamp is off, turn the machine on. While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green. If the Alarm lamp is lit orange, an error may have occurred on the machine. For details on how to resolve the error, see "An Error Code Is Displayed on the LED" on page 44. The machine is not connected properly. Make sure that the USB cable is securely plugged into the machine and the computer. z If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. z There could also be a problem with the USB cable. Replace the USB cable and try printing again. Printer port setting does not match the computer's interface connecting the machine. Check the printer port settings. * In the following instruction, "XXX" signifies your machine's name. (1)Log into a user account with the administrator privilege. (2)Click Control Panel, then Printer under Hardware and Sound. In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes. In Windows 2000, click Control Panel then Printers. (3)Right-click the Canon XXX icon, then select Properties. (4)Click the Ports tab to confirm the port settings. Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s). If the port setting is not correct, reinstall the MP Drivers or change the port setting according to the interface you are using. MP Drivers are not installed properly. The MP Drivers may not be installed properly. Uninstall them following the procedure described in the PC Printing Guide on-screen manual and reinstall them following the procedure described in your setup sheet. 56 Troubleshooting

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56
Troubleshooting
Message Appears on the Computer Screen
Service Error 5100 Is Displayed
Writing Error/Output Error/Communication Error
Cause
Action
Movement of the FINE Cartridge
Holder is blocked.
Cancel printing from your computer, turn off the machine. Then clear the paper
jam or foreign object that is preventing the FINE Cartridge Holder from moving.
Important
Be careful not to touch the components inside the machine. The machine may
not print out properly if you touch it.
Cause
Action
The machine is not ready.
Confirm that the
Power
lamp is lit green.
If the
Power
lamp is off, turn the machine on.
While the
Power
lamp is flashing green, the machine is initializing. Wait until the
Power
lamp stops flashing and remains lit green.
If the
Alarm
lamp is lit orange, an error may have occurred on the machine. For
details on how to resolve the error, see “An Error Code Is Displayed on the LED”
on page 44.
The machine is not connected properly.
Make sure that the USB cable is securely plugged into the machine and the
computer.
If you are using a relay device such as a USB hub, disconnect it, connect the
machine directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
Printer port setting does not match the
computer’s interface connecting the
machine.
Check the printer port settings.
* In the following instruction, “
XXX
” signifies your machine’s name.
(1)
Log into a user account with the administrator privilege.
(2)
Click
Control Panel
, then
Printer
under
Hardware and Sound
.
In Windows XP, click
Control Panel
,
Printers and Other Hardware
, then
Printers and Faxes
.
In Windows 2000, click
Control Panel
then
Printers
.
(3)
Right-click the
Canon XXX
icon, then select
Properties
.
(4)
Click the
Ports
tab to confirm the port settings.
Make sure that a port named
USBnnn
(where “n” is a number) with
Canon
XXX Printer
appearing in the
Printer
column is selected for
Print to the
following port(s)
.
If the port setting is not correct, reinstall the MP Drivers or change the port
setting according to the interface you are using.
MP Drivers are not installed properly.
The MP Drivers may not be installed properly. Uninstall them following the
procedure described in the
PC Printing Guide
on-screen manual and reinstall
them following the procedure described in your setup sheet.