Canon VB-M640VE Network Video Recording Software RM Series Administrator Manua - Page 149

Messages Recorded in the Log Files, Log File Locations, Error Messages

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Message Cause You cannot delete the layout sequence because it is the current layout sequence. Tried to delete the current layout sequence. You cannot move the folder because it contains an open layout sequence. Tried to move the folder that contains the layout sequence currently in use. You cannot move the folder because it contains an open layout. Tried to move the folder that contains the current layout. You cannot delete the folder [Organize Layouts and Layout Sequences] dialog box because it contains the current layout. Unable to create folder. The name already exists. Tried to delete the folder that contains the current layout. Tried to create a new folder using the same name as an existing folder. Unable to change layout folder name. The name Tried to rename a folder using the same name as an existing folder. already exists. You cannot move folder because it contains layout used by layout sequence which is open. Troubleshooting You cannot delete folder because it contains layout used by layout sequence which is open. Messages Recorded in the Log Files  Log File Locations The Storage Server log files are saved in the following folder on the computer where the server is installed. :\ProgramData\Canon\WebView\NVR30\Log\ Types of Log Files File Name storage_server_log_xxxxxxxxxxxx_x.csv viewer_log_xxxxxxxxxxxx_x.csv RM_manager_log_xxxxxxxxxxxx_x.csv Description Log file for the Storage Server Log file for the Viewer Log file for the RM Manager  Error Messages Messages shown below are recorded in the log file when an error occurs. Message Cannot rename storage_server.cfg.tmp to storage_server.cfg file No configuration file found. Description A temporary file for the configuration file was found, but could not be renamed. Could not find the Storage Server configuration file. 149

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Troubleshooting
9
149
Messages Recorded in the Log Files
Log File Locations
The Storage Server log files are saved in the following folder on the computer where the server is installed.
<System drive>:\ProgramData\Canon\WebView\NVR30\Log\
Types of Log Files
Error Messages
Messages shown below are recorded in the log file when an error occurs.
[Organize
Layouts and
Layout
Sequences]
dialog box
You cannot delete the layout
sequence <layout sequence
name> because it is the current
layout sequence.
Tried to delete the current layout sequence.
You cannot move the folder
<folder name> because it
contains an open layout
sequence.
Tried to move the folder that contains the layout sequence currently
in use.
You cannot move the folder
<folder name> because it
contains an open layout.
Tried to move the folder that contains the current layout.
You cannot delete the folder
<folder name> because it
contains the current layout.
Tried to delete the folder that contains the current layout.
Unable to create folder.
The name <folder name>
already exists.
Tried to create a new folder using the same name as an existing
folder.
Unable to change layout folder
name. The name <folder name>
already exists.
Tried to rename a folder using the same name as an existing folder.
You cannot move folder <folder
name> because it contains
layout <layout name> used by
layout sequence <layout
sequence name> which is open.
Tried to move a folder that contains a layout registered to the current
layout sequence.
You cannot delete folder <folder
name> because it contains
layout <layout name> used by
layout sequence <layout
sequence name> which is open.
Tried to delete a folder that contains a layout registered to the current
layout sequence.
Message
Cause
File Name
Description
storage_server_log_xxxxxxxxxxxx_x.csv
Log file for the Storage Server
viewer_log_xxxxxxxxxxxx_x.csv
Log file for the Viewer
RM_manager_log_xxxxxxxxxxxx_x.csv
Log file for the RM Manager
Message
Description
Cannot rename storage_server.cfg.tmp to
storage_server.cfg file
A temporary file for the configuration file was found, but
could not be renamed.
No configuration file found.
Could not find the Storage Server configuration file.