Canon VB-M640VE Network Video Recording Software RM Series Administrator Manua - Page 153

Event Information, Camera Errors

Page 153 highlights

Event Information Events can be checked in the RM Manager [Live Events] tab and the Viewer's [Live Events Log]. If an e-mail notification is sent using the e-mail notification function, the event type is shown as a code. Event Type Events Log Display Code Motion Detection [Motion On] or [Motion Off] MOTN Sensor Recording [Sensor On] or [Sensor Off] SENS Manual Recording (Record Now) [Record Now Started] or [Record Now Stopped] OPER Intelligent Function [Intelligent Function On] or [Intelligent Function Off] Volume Detection Scream Detection [Volume Detection On] or [Volume Detection Off] [Scream Detection On] or [Scream Detection Off] PLUG Event Consolidation [Event Consolidation ON] or [Event Consolidation OFF] Recording Formats [Recording Started] or [Recording Stopped] RECD Recording Frame Rate Changed [Recording Frame Rate reduced due to high load issues] or [Reverted to the Recording Frame Rate due to resolution of high load issues] RFRM Low Disk Space Warning [Warning: Low Disk Space] DLIM Delete recorded files (when disk [Delete recorded files (when disk space is insufficient) started] or [Delete space is insufficient) recorded files (when disk space is insufficient) stopped] LDDL 9 Delete recorded files (when disk space is low) [Delete recorded files (when disk space is low) started] or [Delete recorded files (when disk space is low) stopped] LDWN Suspending/Resuming Recording [Recording Suspended] or [Fixed: Recording Resumed] RSUS Camera Communications Error [Error: Cannot Connect to Camera] or [Connection to Camera Fixed] COMM Storage Server Starting/Stopping [Storage Server Started] or [Storage Server Stopped] SSUP Troubleshooting Camera Errors The e-mail notification feature will describe camera errors using a format of COMM codes, and detailed information such as error type and error number. The event panel will only show the error number. Error Type 1 Error Number 12004 2 12007 3 12029 12030 4 12152 401 403 5 500 404 5xx 0 6 12017 7 12002 Meaning An internal error occurred. The host name could not be resolved. This error is generated when a host name that is not registered in the DNS is specified or when a problem occurred in communication with the DNS itself. The connection to the camera failed. Normally 12002 is generated. The connection to the camera has been aborted. The disconnect process itself is recorded when it executes normally. An unidentified server error. The user name and password for connecting to the camera is incorrect. A connection cannot be established due to an IP address restriction on the camera. This may also be returned by a proxy server. Occurs when the HTTP server is running but the Storage Server is not started. It may also occur during normal operation if the camera is restarted. HTTP related error. Connection with the camera was terminated unexpectedly. The communication was canceled. This error does not indicate a problem and may be generated during normal operation. A request timeout occurred. Indicates that the connection or request transmission failed. 153

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Troubleshooting
9
153
Events can be checked in the RM Manager [Live Events] tab and the Viewer’s [Live Events Log]. If an e-mail notification is
sent using the e-mail notification function, the event type is shown as a code.
Camera Errors
The e-mail notification feature will describe camera errors using a format of COMM codes, and detailed information such as
error type and error number. The event panel will only show the error number.
Event Information
Event Type
Events Log Display
Code
Motion Detection
[Motion On] or [Motion Off]
MOTN
Sensor Recording
[Sensor On] or [Sensor Off]
SENS
Manual Recording (Record Now)
[Record Now Started] or [Record Now Stopped]
OPER
Intelligent Function
[Intelligent Function On] or [Intelligent Function Off]
PLUG
Volume Detection
[Volume Detection On] or [Volume Detection Off]
Scream Detection
[Scream Detection On] or [Scream Detection Off]
Event Consolidation
[Event Consolidation ON] or [Event Consolidation OFF]
Recording Formats
[Recording Started] or [Recording Stopped]
RECD
Recording Frame Rate Changed
[Recording Frame Rate reduced due to high load issues] or [Reverted to
the Recording Frame Rate due to resolution of high load issues]
RFRM
Low Disk Space Warning
[Warning: Low Disk Space]
DLIM
Delete recorded files (when disk
space is insufficient)
[Delete recorded files (when disk space is insufficient) started] or [Delete
recorded files (when disk space is insufficient) stopped]
LDDL
Delete recorded files (when disk
space is low)
[Delete recorded files (when disk space is low) started] or [Delete recorded
files (when disk space is low) stopped]
LDWN
Suspending/Resuming Recording
[Recording Suspended] or [Fixed: Recording Resumed]
RSUS
Camera Communications Error
[Error: Cannot Connect to Camera] or [Connection to Camera Fixed]
COMM
Storage Server Starting/Stopping
[Storage Server Started] or [Storage Server Stopped]
SSUP
Error
Type
Error
Number
Meaning
1
12004
An internal error occurred.
2
12007
The host name could not be resolved. This error is generated when a host name that is not
registered in the DNS is specified or when a problem occurred in communication with the DNS
itself.
3
12029
The connection to the camera failed. Normally 12002 is generated.
4
12030
The connection to the camera has been aborted. The disconnect process itself is recorded when
it executes normally.
12152
An unidentified server error.
5
401
The user name and password for connecting to the camera is incorrect.
403
A connection cannot be established due to an IP address restriction on the camera. This may also
be returned by a proxy server.
500
Occurs when the HTTP server is running but the Storage Server is not started. It may also occur
during normal operation if the camera is restarted.
404
HTTP related error.
5xx
6
0
Connection with the camera was terminated unexpectedly.
12017
The communication was canceled. This error does not indicate a problem and may be generated
during normal operation.
7
12002
A request timeout occurred. Indicates that the connection or request transmission failed.