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Canon imageCLASS D1350 imageCLASS D1370/D1350/D1320 Basic Operation Guide - Page 139

Troubleshooting, When a Problem Cannot Be Resolved

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9 Chapter Troubleshooting This chapter describes solutions for cases such as paper jam and when problems are not solved. Clearing Jams 9-2 Document Jams in the Feeder 9-2 Paper Jams in the Output Area 9-4 Paper Jams in the Multi-Purpose Tray 9-4 Paper Jams in the Paper Drawer (Drawer 1 or 2) 9-4 Paper Jams in the Back Cover and Duplex Unit 9-5 Paper Jams in the Front Cover 9-5 Paper Jams in the 2-sided Transport Guide 9-6 Onscreen Message 9-8 Error Codes 9-8 When Appears 9-11 Troubleshooting 9-12 Check the Following First 9-12 Is the power switched ON? 9-12 Has the power switch been just turned ON? 9-12 Is the machine in the sleep mode? 9-12 Are the settings properly configured? 9-12 Is the Error indicator on or blinking? 9-12 Does a message appear on the screen? 9-13 Is the telephone line connected or configured properly? (D1370/D1350 Only) 9-13 If You Cannot Solve a Problem 9-13 When a Power Failure Occurs 9-14 Printing Results Are Not Good 9-15 Paper Curls 9-15 Paper Creases 9-16 Vertical Streaks Appear on the Output 9-17 Toner Smudges and Spatters Appear around Text and Images 9-18 The Bottom Edge of Paper or Following Paper Has Smudge Marks 9-18 A Portion of the Page Is Not Printed 9-19 When a Problem Cannot Be Resolved 9-20 Customer Support (U.S.A.) 9-20 Customer Support (Canada) 9-20 9-1

Section	Page
Quick View- Perform Useful Tasks	2
Contents	8
Manuals for the Machine	11
Available Features	12
How to Use This Manual	12
Important Safety Instructions	13
Installation Requirements and Handling	17
Legal Notices	19
Laser Safety	23
1. Before Using the Machine	25
Parts and Their Functions	26
Front Side	26
Back Side	27
Interior	27
Operation Panel	28
FAX operation panel (D1370/D1350 Only)	29
LCD (Standby Mode)	30
Copy Mode	30
Fax Mode (D1370/D1350 Only)	30
Scan Mode	30
USB Direct Print Mode	30
Navigating the Menu	31
Entering the Menu Screen	31
Scrolling the Menu	31
Selecting a Menu Item	31
Configuring Menus Using the Navigation Keys	31
Returning to the Default Screen	32
Entering Text	33
Changing the Entry Mode	33
Entering Text, Symbols, and Numbers	33
Moving the Cursor (Entering a Space)	33
Deleting text, symbols, or numbers	33
Setting the Sleep Timer	35
Setting the Current Date and Time	36
2. Document and Paper Handling	37
Document Type	38
Supported Document Types	38
Scan Area	38
Copy	38
FAX	39
Scan	39
Placing Documents	40
Placing Documents on the Platen Glass	40
Placing Documents in the Feeder	40
Supported Paper Types	42
Paper Size	42
Paper Type	43
Printable Area	44
Loading Paper	45
In the Paper Drawer	45
In the Multi-Purpose Tray	46
Precautions when Loading Paper	48
Paper Loading Capacity	48
Paper Loading Orientation	49
When printing paper with a letterhead or logo (previously printed paper)	49
When printing on envelopes	49
Setting the Paper Size and Type	50
For the Paper Drawer	50
Setting a Custom Paper Size	50
Registering the Default Paper Settings for the Multi-purpose Tray	51
Selecting the Print Side	53
When <Print Speed Priority> is selected (the default setting)	53
When <Print Side Priority> is selected	53
3. Copying	55
Basic Copy Operations	56
Checking and Canceling Copy Jobs	57
Canceling a copy job using [ ] (Stop)	57
Checking and canceling a copy job using [ ] (Status Monitor/Cancel)	57
Copy Settings	58
Selecting Copy Papers	58
Adjusting the Density	59
Selecting the Document Type	59
Copy Settings	60
2-Sided Copying	60
Enlarging/Reducing Copies	61
Copying Multiple Documents onto One Sheet (N on 1)	61
Collating Copies	62
Erasing Dark Borders or Frame Lines ( Frame Erase)	62
Emphasizing the Outline of an Image (Sharpness)	62
Copying an ID Card	63
Registering and Using Combination of Copy Settings (Mode Memory)	64
Registering Mode Memory	64
Deleting Mode Memory	64
Calling and Copying Mode Memory	65
Changing the Default Settings	66
Viewing Copy Settings	66
4. Printing from a Computer	67
Preparing to Print from Your Computer	68
Printing from a Computer	69
Scaling Documents	69
Printing Multiple Pages on One Sheet	69
1-sided Printing and 2-sided Printing	70
Checking and Canceling Print Jobs	71
5. Registering Destinations in the Address Book	73
Registering Destinations in the Address Book	74
One-touch keys	74
Coded dial	74
Group dialing	74
Registering and Editing One-Touch Keys	75
Registering and Editing from the Operation Panel	75
Registering and Editing One-Touch Keys using the Remote UI	77
Registering and Editing Coded Dial Codes	78
Registering and Editing from the Operation Panel	78
Registering and Editing a Coded Dial Code Using the Remote UI	80
Registering and Editing Destinations for Group Dialing	81
Registering and Editing a Destination Group from the Operation Panel	81
Registering and Editing a Destination Group Using the Remote UI	84
6. Using the Fax Functions (D1370/D1350 Only)	87
Basic Procedures for Sending Faxes	88
Changing the Scan Settings (Fax)	89
Resolution Settings	89
Density Settings	89
2-Sided Original	89
Sharpness Settings	89
Specifying Destinations	90
Specifying destinations by entering the fax number	90
Specifying destinations using one-touch keys	90
Specifying destinations using coded dial codes	90
Specifying destinations using group addresses	91
Specifying destinations using the address book	91
Canceling Fax Jobs	92
Redialing (Manual Redialing)	93
Useful Features	94
Notifying the Recipient of an Incoming Fax by Telephone (Manual Sending)	94
Push-button Telephone for Tone Dialing	94
Sending a Fax Abroad (Adding Pauses)	95
Sending to Multiple Destinations at a Time (Sequential Broadcast)	96
RX Mode	97
RX Mode	97
Auto mode	97
Fax/Tel mode	98
Answer mode	99
Manual mode	99
DRPD (Distinctive Ring Pattern Detection) mode	99
Changing the Receive Mode	100
Advanced Settings for the Fax/Tel Auto Switch Mode	100
Forwarding Fax Documents	101
Setting Document Transfer (Automatic Forwarding)	101
Forwarding Received Faxes Stored in Memory to Other Destinations (Manual Forwarding)	101
Configurating Operations for Transfer Errors	102
Re-fowarding/Printing/Deleting Documents in Which Transfer Is Failed	103
Managing Faxes Stored in Memory	104
Checking and Canceling Fax Jobs	104
Combining and Printing the Received Documents You Saved	104
Checking and Deleting Received Faxes	105
Checking the History of Received/Sent Faxes	106
Changing the Default Fax Settings	107
Changing Fax Settings (Settings that Can Be Specified Using the [Menu] Button)	108
The steps to take for configuring the send settings	108
Options	108
Register Unit Telephone Number	109
Select Line Type	109
Off-Hook Alarm	109
Change Defaults	109
Register Unit Name (Fax)	109
ECM TX	109
Pause Time	109
Auto Redial	110
Sender ID	110
Check Dial Tone Before Sending	110
The steps to take for configuring the receiving settings	110
Options	111
ECM RX	111
Incoming Ring	111
Remote RX	111
Auto RX Switch	111
2-Sided Printing	111
Reduce RX Size	112
RX Page Footer	112
Continue Printing When Toner Is Low	112
The steps to take for configuring the system settings	112
Options	113
TX Start Speed	113
RX Start Speed	113
Memory Lock Settings	113
Select Country/Region	113
Address Book PIN	113
Restrict New Destinations	114
Allow Fax Driver TX	114
Restrict History TX	114
Fax No. Confirmation Re-Entry	114
Restrict Sequential Broadcast	114
7. Using the Scan Functions	115
Basic Scan Operations	116
Scanning Using Keys on the Operation Panel	116
Saving Scanned Documents to USB Memory Device	118
E-mailing Scanned Documents (D1370 Only)	119
Sending Scanned Documents to a File Server (D1370 Only)	120
8. Maintenance	123
Cleaning the Machine	124
Cleaning the Exterior	124
Cleaning the Fixing Unit	124
Cleaning the Platen Glass	125
Cleaning the Feeder	125
Cleaning the Feeder Automatically	125
Precautions When Cleaning the Machine	126
Replacing Toner Cartridges	127
When a Message Appears (D1370/D1350 Only)	127
When White Streaks Appear on the Output or the Output Is Partially Faded	127
Supplied Toner Cartridge	128
About Replacement Toner Cartridge	128
Handling Toner Cartridge	128
Storing Toner Cartridges	129
Using the Toner Saver Mode	129
Purchasing Consumables	129
Before Replacing the Toner Cartridge	130
Replacing the Toner Cartridge	130
Precautions When Replacing Toner Cartridge	131
Recycling Used Cartridges	133
The Clean Earth Campaign	133
U.S.A. PROGRAM	133
Packaging	133
Shipping	134
CANADA PROGRAM-CANADA PROGRAMME	135
Relocating the Machine	136
Precautions When Relocating the Machine	137
9. Troubleshooting	139
Clearing Jams	140
Document Jams in the Feeder	140
Paper Jams in the Output Area	142
Paper Jams in the Multi-Purpose Tray	142
Paper Jams in the Paper Drawer (Drawer 1 or 2)	142
Paper Jams in the Back Cover and Duplex Unit	143
Paper Jams in the Front Cover	143
Paper Jams in the 2-sided Transport Guide	144
Onscreen Message	146
Error Codes	146
When <Incorrect Size/Setting> Appears	149
Troubleshooting	150
Check the Following First	150
Is the power switched ON?	150
Has the power switch been just turned ON?	150
Is the machine in the sleep mode?	150
Are the settings properly configured?	150
Is the Error indicator on or blinking?	150
Does a message appear on the screen?	151
Is the telephone line connected or configured properly? (D1370/D1350 Only)	151
If You Cannot Solve a Problem	151
When a Power Failure Occurs	152
Printing Results Are Not Good	153
Paper Curls	153
Paper Creases	154
Vertical Streaks Appear on the Output	155
Toner Smudges and Spatters Appear around Text and Images	156
The Bottom Edge of Paper or Following Paper Has Smudge Marks	156
A Portion of the Page Is Not Printed	157
When a Problem Cannot Be Resolved	158
Customer Support (U.S.A.)	158
Customer Support (Canada)	158
10. Registering/Setting the Various Functions	159
Setting Menu List	160
Printing a User Data List	160
Contents of the Setting Menu	160
11. Appendix	167
Main Specifications	168
Machine Specifications	168
Copy Specifications	168
Printer Specification	168
Scanner Specifications	169
Fax Specifications (D1370/D1350 Only)	169
Telephone Specifications (D1370/D1350 Only)	169
Transmission Specification (D1370 Only)	169
Optional Drawer	169
For Macintosh Users	170
Displaying Driver Guides	170
Displaying a Driver’s Help System	170
Content of the e-Manual about Features that Are Unavailable on the Macintosh	170