Canon imageFORMULA DR-2020U Universal Workgroup Scanner Reference Guide - Page 33

Problem 8 Each scanned image of a multi-page document is saved as a separate document. Solutions With CaptureOnTouch, you can scan multiple pages into one image file when TIFF or PDF file format is selected. To do this, select [File type], click the [Detail Settings] button, and select [Save all pages as one file] in the displayed dialog box. When you select [Scan Batch to File] from the [Scan] menu in CapturePerfect, a dialog box appears with a pull-down menu at the bottom that allows you to select [Single Page], [Multi Page (All Pages)], or [Multi Page (Specified Pages)]. If you select [Single Page], each page of a multi-page document is saved as a separate image file. To save multiple pages to a single image file, select [Multi Page (All Pages)] or [Multi Page (Specified Pages)]. Problem 9 Documents feed, but no scanned images are saved. Solutions When Panel-Feeding is selected as the feeding method on the scanner driver's setting screen, after a document is fed, scanning does not occur until the scan button is clicked on the scan panel. Problem 10 Scanned images of multiple pages cannot be saved in a single JPEG or BMP file. Solutions Multiple scanned images cannot be saved in a single JPEG or BMP file. Save the images in either TIFF or PDF format. Problem 11 An error message is displayed. Solutions Confirm the nature of the error, and resolve the problem. Press the STOP button to clear the error message. The solution for each error is as follows. Error Message Paper jammed in scanner; clear paper and push STOP button. The scanner cover or upper unit is open. Remove jammed paper, and push STOP button. Release the lock switch. After releasing the lock switch, press the STOP button. Feeder is not Connected. A double paper-feed has occurred. Please check the document and the scanned image on the display and scan the document again. Solution A paper jam has occurred. Remove the jammed paper. (See p. 30.) Close the scanner cover or upper unit. The lock switch is locked. Unlock the lock switch. The ADF connector on the rear panel of the scanner is disconnected. Insert the ADF connector all the way. Scanning has stopped due to document double-feed. Check the scanned images to confirm how much of the document was scanned, and continue scanning accordingly. Problem 12 Cannot perform ADF scanning. Solutions Scanning cannot be performed from the feeder when the business card feeder is open. Close the business card feeder if it is open. Problem 13 Auto start does not function. Solutions The document detection sensor on the feeder does not function when the business card feeder is open. Therefore, even if documents are placed in the feeder, scanning will not begin automatically if the business card feeder is open. Close the business card feeder. Problem 14 The "Warming up" message appears. Solutions If this procedure is performed immediately after turning the scanner ON or while the power indicator is not lit, the following appears on the computer display. In this case, scanning begins after the scanner finishes warming up. Warm up may take up to 30 seconds. 29