Compaq 1592DMT Compaq Armada 1500 Family of Personal Computers Maintenance and - Page 28

Ch 3 Troubleshooting

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Chapter 3 Troubleshooting This chapter contains troubleshooting information for the computer and the convenience base. The basic steps in troubleshooting the computer include: 1. Completing the preliminary steps listed in Section 3.1. 2. Running the Power-On Self-Test (POST) as described in Section 3.3. 3. Running Computer Setup as described in Section 3.5 4. Running the Computer Checkup (TEST) as described in Section 3.5. 5. Performing the recommended actions described in the diagnostic tables in Section 3.6 if you are unable to exercise POST or Computer Checkup or if the problem persists after running POST and Computer Checkup. Follow these guidelines when troubleshooting: s Complete the recommended actions in the order in which they are given. s Repeat POST and Computer Checkup after each recommended action until the problem is resolved and the error message does not return. s Once the problem is resolved, do not complete the remaining recommended actions. s Refer to Chapter 7 for any removal and replacement procedures that are recommended for the computer. Refer to Chapter 8 for any removal or replacement procedures that are recommended for the convenience base. s If the problem is intermittent, check the computer or convenience base several times to verify that the problem is solved. Troubleshooting 3-1

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Chapter 3
Troubleshooting
3-1
Troubleshooting
This chapter contains troubleshooting information for the computer and the
convenience base. The basic steps in troubleshooting the computer include:
1.
Completing the preliminary steps listed in Section 3.1.
2.
Running the Power-On Self-Test (POST) as described in Section 3.3.
3.
Running Computer Setup as described in Section 3.5
4.
Running the Computer Checkup (TEST) as described in Section 3.5.
5.
Performing the recommended actions described in the diagnostic tables in Section
3.6 if you are unable to exercise POST or Computer Checkup or if the problem
persists after running POST and Computer Checkup.
Follow these guidelines when troubleshooting:
■
Complete the recommended actions in the order in which they are given.
■
Repeat POST and Computer Checkup after each recommended action until the
problem is resolved and the error message does not return.
■
Once the problem is resolved, do not complete the remaining recommended actions.
■
Refer to Chapter 7 for any removal and replacement procedures that are
recommended for the computer. Refer to Chapter 8 for any removal or replacement
procedures that are recommended for the convenience base.
■
If the problem is intermittent, check the computer or convenience base several times
to verify that the problem is solved.