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Dell M1330 Owners Manual - Page 87

Error Messages

UPC - 683728231026

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R U N T H E M O D E M H E L P E R D I A G N O S T I C S - Click the Start → Programs→ Modem Diagnostic Tool→ Modem Diagnostic Tool. Follow the instructions on the screen to identify and resolve modem problems (Modem Helper is not available on certain computers). VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T - Ensure that you have subscribed to an Internet service provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it, and then connect to the Internet. For help, contact your Internet service provider. S C A N T H E C O M P U T E R F O R S P Y W A R E - If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Error Messages Fill out the "Diagnostics Checklist" on page 154 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. Troubleshooting 87

Section	Page
Contents	3
Finding Information	13
Setting Up Your Computer	19
Connecting to the Internet	19
Setting Up Your Internet Connection	20
Transferring Information to a New Computer	21
Windows Easy Transfer	21
Setting Up a Printer	21
Printer Cable	22
Connecting a USB Printer	22
Power Protection Devices	23
Surge Protectors	23
Line Conditioners	24
Uninterruptible Power Supplies	24
About Your Computer	25
Determining Your Computer’s Configuration	25
Front View	26
Left Side View	30
Right Side View	31
Back View	33
Bottom View	35
Using the Keyboard and Touchpad	37
Numeric Keypad	37
Key Combinations	37
System Functions	37
Display Functions	37
Battery	37
Power Management	38
Microsoft® Windows® Logo Key Functions	38
Dell™ QuickSet Key Combinations	38
Adjusting Keyboard Settings	38
Touch Pad	39
Customizing the Touch Pad	40
Using the Display	41
Adjusting Brightness	41
Switching the Video Image From Your Computer Display To a Projector	41
Setting Display Resolution and Refresh Rate	41
Using a Battery	43
Battery Performance	43
Checking the Battery Charge	44
Dell QuickSet Battery Meter	44
Microsoft® Windows® Battery Meter	45
Charge Gauge	45
Low-Battery Warning	46
Conserving Battery Power	46
Configuring Power Management Settings	46
Using the Sleep Power State	47
Charging the Battery	48
Replacing the Battery	48
Storing a Battery	49
Using Multimedia	51
Playing Media	51
Copying CDs and DVDs	52
How to Copy a CD and DVD	53
Using Blank CD and DVD	53
Helpful Tips	54
Adjusting the Volume	54
Adjusting the Picture	55
Using Dell MediaDirect™	55
Connecting Your Computer to a TV or Audio Device	56
HDMI	57
Enabling the Display Settings for a TV	58
Using ExpressCards	59
ExpressCard Blanks	59
Installing an ExpressCard	60
Removing an ExpressCard or Blank	61
Using the Memory Card Reader	63
Memory Card Blanks	63
Installing a Memory Card	63
Removing a Memory Card or Blank	64
Setting Up and Using Networks	65
Connecting a Network or Broadband Modem Cable	65
Setting Up a Network	66
Wireless Local Area Network	66
What You Need to Establish a WLAN Connection	66
Checking Your Wireless Network Card	66
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	67
Connecting to a WLAN	69
Mobile Broadband (or Wireless Wide Area Network)	70
What You Need to Establish a Mobile Broadband Network Connection	70
Checking Your Dell Mobile Broadband Card	71
Connecting to a Mobile Broadband Network	71
Enabling/Disabling the Dell Mobile Broadband Card	72
Dell Wi-Fi Catcher™ Network Locator	73
Securing Your Computer	75
Security Cable Lock	75
Passwords	75
If Your Computer Is Lost or Stolen	76
Troubleshooting	79
Dell Technical Update Service	79
Dell Diagnostics	79
Dell Support Utility	83
Drive Problems	84
Optical drive problems	85
Hard drive problems	85
E-Mail, Modem, and Internet Problems	86
Error Messages	87
ExpressCard Problems	92
IEEE 1394 Device Problems	93
Keyboard Problems	94
External Keyboard problems	94
Unexpected characters	95
Lockups and Software Problems	95
The computer does not start	95
The computer stops responding	95
A program stops responding or crashes repeatedly	96
A program is designed for an earlier Microsoft® Windows® operating system	96
A solid blue screen appears	96
Dell MediaDirect problems	96
Other software problems	97
Memory Problems	98
Network Problems	99
Mobile Broadband (Wireless Wide Area Network [WWAN])	99
Power Problems	100
Printer Problems	101
Scanner Problems	102
Sound and Speaker Problems	102
No sound from integrated speakers	103
No sound from external speakers	103
No sound from headphones	103
Touch Pad or Mouse Problems	104
Video and Display Problems	105
If the display is blank	105
If the display is difficult to read	105
If only part of the display is readable	106
Drivers	106
What Is a Driver?	106
Identifying Drivers	107
Reinstalling Drivers and Utilities	107
Troubleshooting Software and Hardware Problems	110
Restoring Your Operating System	110
Using Microsoft Windows System Restore	111
Using Dell PC Restore by Symantec	111
Using the Operating System Media	114
Adding and Replacing Parts	117
Before You Begin	117
Recommended Tools	117
Turning Off Your Computer	117
Before Working Inside Your Computer	118
Hard Drive	119
Removing the Hard Drive	120
Replacing the Hard Drive	121
Returning a Hard Drive to Dell	121
Hinge Covers and Center Control Cover	122
Removing the Hinge Covers and Center Control Cover	122
Replacing the Hinge Covers and Center Control Cover	124
Keyboard	125
Removing the Keyboard	125
Replacing the Keyboard	126
Memory	127
Removing the DIMM 1 Memory Module	127
Replacing the DIMM 1Memory Module	129
Removing the DIMM 2 Memory Module	130
Replacing the DIMM 2 Memory Module	132
Subscriber Identity Module	133
Wireless Mini Cards	134
Removing a WLAN Card	135
Replacing a WLAN Card	137
Removing a Mobile Broadband or WWAN Card	138
Replacing a WWAN Card	140
Flash Cache Module	141
Removing the FCM	141
Replacing the FCM	142
Internal Card With Bluetooth® Wireless Technology	142
Removing the Card	142
Replacing the Card	143
Coin-Cell Battery	143
Removing the Coin-Cell Battery	144
Replacing the Coin-Cell Battery	144
Dell™ QuickSet Features	145
Traveling With Your Computer	147
Identifying Your Computer	147
Packing the Computer	147
Travel Tips	148
Traveling by Air	148
Getting Help	149
Obtaining Assistance	149
Technical Support and Customer Service	150
DellConnect	150
Online Services	150
AutoTech Service	151
Automated Order-Status Service	151
Problems With Your Order	151
Product Information	152
Returning Items for Warranty Repair or Credit	152
Before You Call	153
Contacting Dell	155
Specifications	157
Appendix	165
Using the System Setup Program	165
Viewing the System Setup Screen	166
System Setup Screen	166
Commonly Used Options	166
Cleaning Your Computer	168
Computer, Keyboard, and Display	168
Touch Pad	169
Mouse	169
Media	170
Dell Technical Support Policy (U.S. Only)	170
Definition of \	171
Definition of \	171
FCC Notice (U.S. Only)	171
FCC Class B	171
Macrovision Product Notice	173
Glossary	175

Match case Limit results 1 per page

Troubleshooting

THE

ODEM

ELPER

DIAGNOSTICS

—

Click the

Start

→

Programs

→

Modem Diagnostic Tool

→

Modem Diagnostic Tool

. Follow the instructions

on the screen to identify and resolve modem problems (Modem Helper is not

available on certain computers).

ERIFY

THAT

THE

MODEM

COMMUNICATING

WITH

INDOWS

—

Click the

Start

, and then click

Control Panel

Click

Hardware and Sound

Click

Phone and Modem Options

Click the

Modems

tab.

Click the COM port for your modem.

Click

Properties

, click the

Diagnostics

tab, and then click

Query Modem

to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

NSURE

THAT

YOU

ARE

CONNECTED

THE

NTERNET

—

Ensure that you have

subscribed to an Internet service provider. With the Outlook Express e-mail

program open, click

File

. If

Work Offline

has a checkmark next to it, click the

checkmark to remove it, and then connect to the Internet. For help, contact

your Internet service provider.

CAN

THE

COMPUTER

FOR

SPYWARE

—

If you are experiencing slow computer

performance, you frequently receive pop-up advertisements, or you are having

problems connecting to the Internet, your computer might be infected with

spyware. Use an anti-virus program that includes anti-spyware protection

(your program may require an upgrade) to scan the computer and remove

spyware. For more information, go to

support.dell.com

and search for the

keyword

spyware

Error Messages

Fill out the "Diagnostics Checklist" on page 154 as you complete these

checks.

CAUTION:

Before you begin any of the procedures in this section, follow the

safety instructions in the

Product Information Guide

If the message is not listed, see the documentation for the operating system

or the program that was running when the message appeared.